eBay Customer Service Issues

I purchased a [redacted] Ford F-[redacted] grill which arrived damaged due to the broken box. I reached out to the seller, sending before and after photos, along with a picture of the shipping label. I made it clear that the damage wasn't my fault and requested a return with them covering the shipping costs. After apologizing, they mentioned new stock arriving in 5-7 days, to which I agreed to wait for. However, if the item doesn't arrive within a week, I requested a refund, which they agreed to. As of today, the item hasn't been received, and despite the store showing 9 grills in stock, the tracking number provided by the seller corresponds to the broken item, not the replacement. I just want a refund and no further interactions with this seller. The item has disappeared from my purchase history, but I have all the messages exchanged with the seller, photos, and screenshots showing their stock availability.

I came across an Airstream travel camper on Market Place and the seller, Sarah Hamilton, claims it will be shipped through eBay Motors. After receiving an email from "eBay Motors" with instructions and an invoice attached in a PDF, I noticed that the provided phone number, [redacted], does not match any official eBay contact numbers. The seller insists on a payment of $[redacted] to expedite delivery within 3 days, requesting payment through eBay gift cards with a maximum limit of $[redacted] per card. The order ID mentioned is [redacted]11. Before proceeding, I am concerned about the legitimacy of this transaction and seek clarity to avoid potential fraudulent activity.

I'm having trouble receiving notifications or emails for the items I'm selling. Recently, I noticed a lack of sales and when I checked the information, I found no offers were coming through. While I clicked on sent offers and saw none, I discovered many completed ones after scrolling through. It seems I could have sold most of my listed items if I had received email notifications for the offers. I have been trying to reach out via calls, emails, and chats since mid-January, but haven't received much assistance. Despite eBay's high fees, it's disappointing that they have not been able to support smaller sellers like me. I've spent a lot of time making calls and received promises of a resolution within 48 hours, which never materialized. It's frustrating that their 48 hours seem to be different from everyone else's. I was given the same promise 10 weeks ago. I'm in need of help or any suggestions for alternative platforms for casual sellers. Thank you for your consideration.

I recently bought a Louis Vuitton Neverfull MM for $[redacted] on eBay and noticed that a 20% discount promotion was not applied to my purchase. After reaching out to eBay's chat service and discussing the issue with a representative, they claimed that the discount was from the seller, not eBay. However, I am certain that all handbags were part of this promotion regardless of the seller. The representative assured me they would contact the seller for a refund. As a long-time eBay user since [redacted], I am familiar with their promotions. I have saved our communication and taken screenshots of the promotion. I am looking for either a refund or credit from eBay. Any guidance on how to proceed would be appreciated.

I initiated a return for an item approved by eBay. Despite trying to add the tracking number, it was repeatedly marked as invalid, preventing the addition. Concerned about not getting a refund, I decided to cancel the return and start afresh for a new tracking number. I recently discovered that eBay does not allow for initiating another return, which poses a problem as the item was counterfeit, and the seller engaged in fraudulent activity. The seller is no longer registered on eBay. I urgently need to start a second return for the item due to these circumstances. The case resolved by eBay indicates their decision in my favor, instructing me to return the item by April 08, [redacted], to receive a refund. I must use the provided label or my label, but the return shipping might not be reimbursed. Upon delivery confirmation to the seller, eBay will issue the refund.

I made a purchase with order #03-07[redacted]0 on 11/10/21. After shipping my equipment and tracking it as received by the seller on 11/22/21, I received it back on 1/6/22. Unfortunately, it only worked for a couple of hours before malfunctioning. I returned the broken equipment per the description and it was received on 1/25/22. Despite reaching out to the seller multiple times via email and eBay, I have not received any response. The seller indicated he is too busy to reply. I am unable to utilize the Square Trade coverage due to waiting on the seller's instructions. Considering taking legal action as a last resort due to the lack of cooperation from the seller. This situation has left me without my equipment and out of pocket for the service and shipping costs. A resolution to refund my money and return my equipment, a BOSE WAVE MUSIC SYSTEM, MODEL AWRCC1 Serial # 033975C[redacted]6AC, is urgently needed. Your intervention or I may need to seek legal help to address this matter effectively.

I purchased a sterling silver Pandora bracelet from a seller, but I discovered it's not real as it has turned copper in color and caused a rash on my hand. I can't locate the receipt, but I'm upset with the seller for this fake item. I trusted the positive customer reviews within my budget. I seek a refund or replacement due to the inconvenience and irritation caused. I am prepared to provide pictures if necessary and hope for a prompt resolution. Otherwise, I will consider legal action. Thank you. - Arlene Haunert from West Sacramento, Ca.

I recently purchased a tractor on Facebook Marketplace believing it was a legitimate transaction handled through eBay. I was instructed to buy 10 eBay gift cards and provide the codes to someone claiming to be from eBay on the phone at [redacted]. Unfortunately, it turned out to be a scam. After reaching out to eBay, they advised us to contact you for assistance with fraudulent charges. I am hoping to get a refund, and it seems like there should be a way to track where the money from the gift cards went. Since the money is supposed to be used on eBay, I am curious to know how it was spent and who received it. Any help you could provide would be greatly appreciated. Thank you.

For the past year, I have been dealing with a frustrating situation regarding a buyer on eBay who disputed receiving my shipped item. Despite providing proof of delivery with a signed parcel, the buyer managed to reverse the purchase on their Visa and then closed their account, leaving me with a financial loss. I contacted eBay for assistance, opened a dispute, and was assured they would handle it. Unfortunately, despite my efforts to reach a real person at eBay, I have been stuck in a loop of online chats that haven't resolved the issue. Now, my account is being pursued by a collection agency for the disputed amount. I am eager to resolve this matter swiftly as I believe I am not responsible for the funds owed.

Hello, I'm Daniel L. and the account holder of Clothes With Muscles, an eBay seller since [redacted]. I recently received a message to update the company details and provide new bank account information. I have filled out the form as requested, but after a month, it keeps reappearing without any feedback on what might be incorrect. I am certain the information I'm providing is accurate, and I'm willing to submit my company documents for verification if needed. I reached out to eBay support via email on 30.03.[redacted], but I have yet to receive a response. Unfortunately, my account is currently suspended, and I am unable to resolve the issue. Could someone please advise me on how to proceed? Thank you.

Hello eBay, I have recently encountered an issue where I seem to have been unregistered as a buyer/seller on your platform without any clarification. Over the past 6 months, every time I make a purchase, I receive congratulations on my "1st order," which is inaccurate as I have been an eBay customer for years. On March 21st, I purchased an Apple charger with eBay order number [redacted]1 GB, which is reflected on my bank statement. Upon realizing it was the wrong charger, I attempted to cancel the order, but the seller proceeded with the shipment. After contacting the seller, Owen, I was granted permission to return the item, which I promptly did. However, I have yet to receive the refund as promised. Despite my efforts to reach out to eBay, I have been unsuccessful. I am concerned that re-registering will result in the loss of my previous purchases. I believed eBay had a money-back guarantee system in place, and I kindly request an explanation for these issues. Thank you, Delyth

Hello, Mr. Ebay. I want to express my satisfaction with purchasing from Mr. MOLOCO-VELLOCETT00. I am happy with the product's arrival in my country, but I need to address an issue. I was unexpectedly charged £80 plus tax, totaling GBP [redacted] by FEDEX for a customs duty. This charge was not disclosed initially and is causing frustration among many customers in my country. Though some people have challenged these charges in court and received refunds, FEDEX retains packages until the fees are settled. This practice is causing discontent as it seems to be an unjust corporate policy. I have attached a copy of the charge for your awareness and urge Ebay to address this matter.

Order [redacted] was placed on 1/3/22. The seller responded to my emails on 2/24/22 and 4/4/22, promising a refund of $[redacted].99 since the order was canceled. Despite trying twice, the seller faced errors processing the refund and requested I submit another refund request. I did so promptly. I have also contacted customer service, who stated they would reach out to the seller, but I have not heard back from them yet. As the seller is struggling to process the refund, I am seeking assistance in expediting this process. I request regular updates from either the seller or yourself. It's important to note that my credit card company has not received the refund as of today. Thank you, M. Devlin

I made a purchase on eBay, and even though the item was marked as "shipped," there was no tracking ID provided, and the delivery date has passed. The seller's account has been deleted, making it impossible to reach out for assistance. Upon trying to request a refund through eBay, I was informed that the item does not qualify for their money-back guarantee due to being in certain restricted categories not applicable to my purchase (the item is a game console/computer, not a Real Estate or Motors category/product listing). This discrepancy leads me to suspect potential foul play, as it appears the listing may have been intentionally misclassified to avoid refund claims. As the product was quite costly, I am eager to recover my funds, though contacting eBay directly has been challenging. I've encountered difficulties navigating their customer service portal, as it keeps redirecting me to the page stating the item is ineligible for protection.

I am in need of talking to a live agent! My account was restricted on eBay, and I had to go through a phone verification process. Despite trying three times due to poor cellular service disconnecting me, I was unable to complete it. eBay hasn't called back, so I attempted to redo the verification. However, I was informed I failed because I didn't finish the questions each time. Now I have to wait 72 hours for another chance, but the Contact Us feature is missing in my account. I am unable to reach a real person through the messaging help as live assistance is unavailable. This situation with eBay is extremely frustrating, and I am disappointed by their customer service.

Hello, I lodged a complaint against a buyer for inaccurate listing details. Despite promptly returning the item via USPS after the doorman collected it, I lack tracking information as it was sent back the same day. The uncooperative buyer refuses to confirm receipt or issue a refund, leaving me at a loss. I seek urgent intervention to resolve this matter, as the buyer's conduct seems unjust. I trust eBay will uphold my valid grievance and review the seller's unhelpful response. Most sellers are transparent, but this case stands out. For assistance, please reach out via email or phone promptly. Thank you, ST

Hello, I require assistance with this matter. New message from: paam2768 (214TURQUOISE_STAR) Hello, I received the teapot; however, it arrived with significant damage, including many cracks on both the teapot and the lid. Is there any compensation available for damage during shipping? Can I initiate a return to you? Kind regards, Chen eBay item #[redacted]35 I have received pictures of the damaged items, but I am unable to open them as they appear blurry. This item was shipped via Global Shipping. Thank you, Bo Olszewski

Hello, I recently purchased a pair of guppies on eBay. However, I am dissatisfied with the fish I received. I have contacted the seller requesting a refund, but they have refused. I offered to return the fish for a refund, but the seller stated they would not refund me if the fish arrived deceased. I paid nearly $50 for the guppies, which do not resemble the ones in the listing photos. I am hoping for a resolution with the seller regarding the refund. Thank you.

I am considering purchasing an enclosed trailer at a discounted price from an individual named Mary Holmes. The seller is requesting payment through an eBay account and arranging shipment to my address. They mentioned a unique process where the money would be held in escrow for 5 days on eBay until I approve the trailer, at which point it would be released to the seller. This method is unfamiliar to me, and I am wary of the possibility of it being a scam. I would appreciate speaking to someone about this in more detail to ensure the legitimacy of the transaction. My name is Ken Ereth, and I am reachable at [redacted]. Your assistance is greatly appreciated. Thank you. - Ken Ereth

I'm an eBay seller who needs some guidance. A customer purchased an item from me, and when I went to ship it, they immediately requested to cancel the order. eBay informed me that the cancelation wasn't possible due to the item being shipped, but in reality, I've only printed the shipping label at home and still have the package in my possession. Should I proceed with shipping the item despite the customer's attempt to cancel? I've already paid for the shipping and still have the package. Any advice on how to handle this situation would be highly appreciated. Thank you for your help.