Xiaomi Customer Service Issues

Hello, I have a Redmi 11 Prime 4G phone. Unfortunately, I am experiencing issues with it not turning on or charging properly. When the phone is turned off, there is no charging animation displayed. Additionally, the phone sometimes turns on automatically and requires a long press (more than 10 seconds) on the power button to reboot. Despite these issues, the phone's charging functionality and battery performance remain consistent.

Hello, I own a Redmi 11 Prime 4G. Currently, I am experiencing an issue where my phone will not turn on or charge. When attempting to charge, there is no charging animation displayed. Additionally, the phone can sometimes turn on automatically after a reboot, requiring a long press of the power button for more than 10 seconds to turn it on again. Despite these challenges, I find that all other functionalities are working well, including the charging and battery performance which remains consistent.