WhatsApp Customer Service Issues

Archive 64

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #64. It includes a selection of 20 issue(s) reported December 31, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help with my WhatsApp on a Samsung tab. I uninstalled and reinstalled the app, but now it asks to link with my phone to use it. I only have one tab, and I can't proceed. Please assist in resolving this matter. Thank you.
Reported by GetHuman-ushabhat on Saturday, December 31, 2022 5:11 AM
Hello WhatsApp Team, I am writing to address an issue I recently encountered with my WhatsApp account. My full legal name is Pravin Sahab, and my WhatsApp number is +[redacted]14. I want to assure you that I have always abided by WhatsApp's terms and policies. Unfortunately, my account was mistakenly banned due to my inadvertent use of a third-party application. I primarily use WhatsApp to share vital educational information, and my account being banned has caused significant inconvenience as my friends, family, and clients are currently unable to reach me using my official number. I kindly request that you reconsider and lift the ban on my account. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue.
Reported by GetHuman-sahabpra on Saturday, December 31, 2022 9:38 AM
Hello WhatsApp, I am concerned about my friend, (Name), whose phone number has been banned due to an image exploit loophole, which he was unaware of. He uses his account within the app's conditions and has ambitions to continue using WhatsApp. Kindly assist in recovering and unblocking his account promptly. I would greatly appreciate your support in this matter. Please unban his number (+[redacted]30) as he promises not to violate WhatsApp's terms or policies in the future. Thank you for understanding and taking action to resolve this issue. Your help is much appreciated.
Reported by GetHuman8065632 on Saturday, December 31, 2022 1:19 PM
Hello WhatsApp Team, My full legal name is Pravin Sahab. My WhatsApp number is +[redacted]14. I agree to respect all of WhatsApp's terms and policies. It was a mistake, as I have not done anything wrong on WhatsApp. I share important and useful messages related to education. I accidentally used the GB WhatsApp once, leading to my account being banned. I humbly request that WhatsApp please unban my account. This is my official WhatsApp number, and my friends, family, and clients are unable to contact me. It's a significant problem for me, and I hope you understand and can unban my WhatsApp account. Thank you.
Reported by GetHuman-sahabpra on Saturday, December 31, 2022 4:28 PM
Important Notice: There are significant differences between our services and traditional communication methods like mobile phones, landlines, and SMS. Our services do not connect you to emergency services such as police, fire departments, or hospitals. It is crucial that you have access to emergency services through other means like a mobile phone or a landline. If you are a WhatsApp user in the United States or Canada, please be aware that our terms include a mandatory arbitration clause. This means that unless you choose to opt out, all disputes between WhatsApp and yourself will be resolved through binding individual arbitration. By agreeing to these terms, you are giving up the right to have these disputes settled in court.
Reported by GetHuman-ibnehaji on Sunday, January 1, 2023 10:02 AM
Hello WhatsApp support team, I mistakenly got my number blocked. I neglected to disable the "Who can add me to groups" feature, allowing anonymous individuals to add me to groups without my consent. They then made me a moderator and posted inappropriate content, leading to my number being banned by WhatsApp. I urge you to review my situation as I never intended to be part of these groups. Please unblock my number so I can adjust the group settings and continue using WhatsApp to stay in touch with my family. My phone number is ‪+[redacted]6‬.
Reported by GetHuman-bravind on Monday, January 2, 2023 9:28 AM
Dear Sir, I am writing to address the issue with my WhatsApp number, which has been banned since December 28, and I have been unable to use the app for a week now. Regrettably, my number was blocked due to my inadvertent participation in some inappropriate groups, which was not intended to violate WhatsApp's policies. As WhatsApp plays a crucial role in my educational activities and maintaining important relationships, I sincerely apologize for any oversight and assure you that I will adhere to all regulations moving forward. I kindly request WhatsApp to reconsider and unban my phone number +94 78 [redacted] promptly to restore my access to the platform. Thank you for your understanding and prompt attention to this matter.
Reported by GetHuman-tanujaso on Wednesday, January 4, 2023 5:00 AM
Please unblock my WhatsApp number. I am only using it for personal reasons, and it's imperative that I regain access. I've encountered repeated account blocks which make it challenging to use the service. Please address the issue promptly. Thank you.
Reported by GetHuman-nababsk on Wednesday, January 4, 2023 6:22 PM
Please sir, unblock my WhatsApp number. My WhatsApp number is [redacted]. Please unblock my WhatsApp number. I just loaded my Gorbachev and it is not restoring. My account is banned; help as it keeps getting blocked. Please fix it. This is unreal. This is the fourth or fifth message. I have left you over a few days. Help me unfreeze my account; I cannot access it. My number is banned, please open it on my number sir, thank you. My online WhatsApp account is suddenly deactivated without any general instructions. It's a user account issue. Please unban my WhatsApp number sir, thank you. My WhatsApp account won't open; please solve the problem.
Reported by GetHuman-nababsk on Wednesday, January 4, 2023 6:28 PM
My WhatsApp account was compromised when I received a call about a seminar and was asked to verify a code. I shared the code, believing it was for the seminar connection. Shortly after, I got a call from a group discussing financial matters, which made me realize my WhatsApp was hijacked. Concerned, I contacted others from the group who confirmed that unauthorized business content was being shared across various platforms I'm a part of.
Reported by GetHuman-buchomat on Thursday, January 5, 2023 8:43 PM
I recently got a call from an unknown international number asking me to attend a meeting. They mentioned sending a code via message and asked me to confirm receipt. After verifying, they asked me to read the code aloud. They instructed me to use the same code to join the meeting later. Before the call ended, another international call disrupted the conversation. I couldn't hear the second caller properly, so I disconnected. Shortly after, a friend messaged me on a WhatsApp group regarding financial matters allegedly sent from my account. When I tried to access WhatsApp, I found it wasn't working. I'm concerned about the security of my account. Any help to regain control and prevent possible misuse would be appreciated.
Reported by GetHuman-buchomat on Thursday, January 5, 2023 9:22 PM
Dear Team, Hello Sir/Madam, Happy New Year! I am Gayathri from India, working as an officer in a bank. My WhatsApp has not been functioning properly since December 19, [redacted]. I tried contacting WhatsApp support, but my account was blocked permanently since December 24. I have been using WhatsApp for the last 10 years without encountering any issues. I am not involved in any activities against WhatsApp policies. My WhatsApp is crucial both personally and professionally, especially in my role as a loan processing officer at SBI. I sought guidance from the help center on using WhatsApp responsibly. It is essential to me that my number +91 [redacted] gets unblocked. I kindly request assistance on how to unban my number. Thank you, Regards, Gayathri
Reported by GetHuman-gayuv on Friday, January 6, 2023 3:55 PM
During my travels in Brazil, I misplaced my phone, possibly leaving it on the coach. It contains sentimental content on WhatsApp like photos of deceased family members, important messages, and work-related information. Despite my efforts to regain access to the account for months, it remains inaccessible. I have evidence of ownership of the phone number and the iPhone itself. Is there a way for WhatsApp to assist me in recovering my account in this situation?
Reported by GetHuman-macdylan on Saturday, January 7, 2023 5:55 PM
Hello, I need assistance resolving an issue with my WhatsApp account. My number has been blocked due to an image exploit loophole, which I was unaware of. I seek your help to recover and unblock my account promptly as I use it in compliance with the app's terms and regulations. Thank you for your support. Here is my blocked number: (+92********)+92🇵🇰.
Reported by GetHuman-abdujutt on Sunday, January 8, 2023 5:45 PM
I have been using WhatsApp with the phone number [redacted], but it was in a different phone that got stolen. The thief has accessed my account and is sending messages to my friends. I changed my number to [redacted], but the issue persists. Please block or suspend the WhatsApp account linked to +[redacted]29. Thank you.
Reported by GetHuman-bakkawil on Tuesday, January 10, 2023 2:57 PM
I recently got a new card with the same mobile number and I am having trouble using WhatsApp on different cellphones. The app keeps asking me to verify my number repeatedly, despite entering the code each time. It's frustrating and inconvenient. WhatsApp should not require verification every time I switch devices as it disrupts the user experience. Transferring data from an old cellphone to a new one is also cumbersome compared to other apps that allow for easy login across devices using email. The inability to change the registered email address adds to the inconvenience. I hope WhatsApp can modernize its verification process to make it easier to use across multiple devices without constant interruptions.
Reported by GetHuman8095254 on Thursday, January 12, 2023 9:06 AM
Pakistan Code +92 Area Code UC91 Phone: [redacted]8 We humbly request assistance, sir. Our department is in dire straits, and we urgently need support. The provided phone numbers are official for social media; however, the company has blocked access. Please provide support immediately; we apologize for any inconvenience caused. All our departments are currently in distress. Please understand the situation affecting all departments. Our team is facing significant challenges at the moment. Please provide support promptly. Our department is under great stress, and our loss could be substantial. Instead of causing harm to a Muslim, kindly lift the restrictions on our account. Just as your company has a network, we also have our network. Please do not add to our already considerable distress. We need to advertise in groups, handle social media and media departments. Please grant us the necessary permissions to work diligently and without worry. Please try to understand our situation and remove the restrictions promptly. This phone number is crucial, widely used across the globe. Please comprehend our difficulties. Your prompt support is vital, as you could greatly alleviate our distress. Our work involves international consultations, and the consequences of restrictions could be severe, causing global trouble. Your assistance is greatly needed. Please help us. This phone number is essential for your company too.
Reported by GetHuman-heplined on Saturday, January 14, 2023 1:25 AM
Hello WhatsApp Team, I would like to address an issue I am facing with my WhatsApp account. After my phone reset and data loss, I created a new account. Unfortunately, my account got banned when I forwarded a "Hi" message. I want to assure you that I have not violated any WhatsApp policies. I usually share important educational messages, but it seems some users have falsely reported my account. This ban has caused inconvenience as this is my official WhatsApp number, and my friends, family, and clients cannot reach me. I kindly request you to reconsider and lift the ban on my account. Thank you for your understanding. Sincerely, Sunil Kumar Indian Government Issued Document Number: 9[redacted]-[redacted]
Reported by GetHuman8100748 on Saturday, January 14, 2023 3:11 PM
Hello, I am the current user of account number [redacted]. My account has been banned due to complaints. I want to assure you that I take full responsibility for any issues as it was my cousins who used my account. I have thoroughly reviewed the policies and I am committed to ensuring that this situation does not happen again. I urgently need to regain access to my account as it is crucial for family communication. I deeply regret the inconvenience caused and I promise to abide by all guidelines going forward. My account holds valuable memories captured in photos and chat messages. I kindly request the chance to rectify the situation, as I am a law-abiding individual and a hardworking student.
Reported by GetHuman-raldaedg on Sunday, January 15, 2023 11:02 PM
Hello, I am the current user of account number [redacted]. I have recently been banned due to multiple complaints. I acknowledge the issues and take full responsibility as my cousins have been using my account. I have thoroughly reviewed the policies and assure you that I will prevent any similar incidents from happening again. Regaining access to my account is crucial for my family communications, and it holds significant sentimental value with various cherished memories. I sincerely apologize for any inconvenience caused and assure you that I am committed to upholding the rules moving forward. I humbly request for the opportunity to rectify the situation and assure you that I am a genuine user, not involved in any spam or deceitful activities. Kindly consider unbanning me so that I may continue using my account responsibly.
Reported by GetHuman-raldaedg on Sunday, January 15, 2023 11:03 PM

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