WhatsApp Customer Service Issues

Hello, Good evening! I received a distressing message on October 30, [redacted], from phone number [redacted]. The sender made hurtful remarks about my partner. This person appears to have access to our WhatsApp conversations and I am deeply troubled. I kindly request assistance in identifying the individual behind this number, including their WhatsApp account details, device information, IMEI code, and current contact number. I am emotionally affected by this situation and would appreciate any help in resolving it. Thank you.

Dear Support Team, Last month, on the 13th of November, my problem emerged after I received a WhatsApp message from a contact requesting a number mistakenly sent to me via SMS. After forwarding the SMS back to the sender, within minutes, I lost access to my WhatsApp account. Upon trying to reactivate my account using a new verification code, I received a notification that my account was being accessed on another device, blocking me from logging in for 12 hours. After this wait, I contacted WhatsApp to report that my account had been compromised due to a scam. Unfortunately, I discovered that my number had been suspended, and I was banned from the app for violating their terms. Despite multiple emails explaining the situation and emphasizing that I was a victim of identity theft on WhatsApp, I have not received any assistance. Being unable to use WhatsApp has caused significant disruption to my studies and work, as communication is heavily reliant on the app. Moreover, my family, particularly my grandparents who rely on WhatsApp to keep in touch, are also affected as I live far from them. I kindly request your prompt assistance in restoring my account, as I have already suffered the consequences of falling victim to a scam. Thank you for your attention to this matter. Best regards, Salomé Osca

Hello, I have carefully reviewed your terms, conditions, and privacy policy. I believe I may have unknowingly violated your policies in the past, but I now understand the correct usage of WhatsApp. This number is important to stay connected with close members. I kindly ask for the temporary ban on my WhatsApp number, [redacted], to be lifted. I assure you that I will strictly adhere to the rules and regulations going forward. This has been my official mobile number for many years. Thank you, ROHIT KUMAR.

Dear Sir or Madam, I am hearing impaired and rely on WhatsApp due to my inability to make phone calls. I am encountering an issue with "Verification in 2 steps failed" on my Android device. My number is 0[redacted]2. Your assistance in resolving this matter so I can access WhatsApp again would be greatly appreciated. Thank you in advance. Sincerely, Karl-Heinz Klinkner, born on 12th May [redacted], residing at Feldblumenstrasse 11, [redacted] Krefeld.

Hello, my name is Noga Flint. I am reaching out because my WhatsApp account linked to the phone number +[redacted]-54-[redacted] has been hijacked by an unknown individual. On December 15, [redacted], at 9:00 (Israel Time), I lost access to my WhatsApp account. After attempting to log back in, I was prompted for a pin code (Two Factor Authentication), which I had not set up previously. The unauthorized person took control of my account, enabled two-factor authentication, and locked me out of my own account. I kindly request assistance in recovering my WhatsApp account. You can reach me at the WhatsApp phone number: +[redacted]-54-[redacted], and I am willing to provide any necessary information.

I sent an email yesterday and have not received a response yet. I recently changed phones and am unable to access WhatsApp. Due to the lack of cell phone service in America, I rely on Wi-Fi here. How can I regain access to my WhatsApp account? We tested it on my husband's new phone, and it worked. However, when we tried the same process on my phone, I could not receive the verification code. My WhatsApp number is +57 [redacted] in Colombia. Your assistance would be greatly appreciated. Sincerely, Amparo

I tried to join a group video call, but now it seems like I'm stuck in a call that I can't exit. A photo of two group members appeared with the video and microphone icons crossed out. Even though my video is still onscreen, I can't make any calls because it appears like I'm still in that non-existent call. I attempted to fix the issue by deleting the group, but I'm still faced with the same problem blocking me from using my chats.

I received a call informing me that I had won [redacted]. The person provided a contact number, and I reached out to them. Despite their repeated calls, I did not respond properly. They mentioned that there would be no charge, but later asked for [redacted], [redacted], and even [redacted]. When I checked my bank balance, I only had [redacted] rupees. I tried to stop the process, but they insisted. They asked me to install Emo chat, then demanded [redacted] before activating my WhatsApp account. I need help to resolve this issue as soon as possible.

Hello, my name is Ajay Kumar. I have been living in the UK for the past year. I am encountering an issue with my WhatsApp since I am using an Indian phone number that is not working here. I have already linked my Gmail to WhatsApp, but I would like to log in using my Gmail account instead. Is this possible? There are many important chats on my WhatsApp, so I would appreciate your help in resolving this matter. Thank you. Best regards, Ajay Kumar

My WhatsApp account has been hacked. I have already changed my SIM card, retaining the same phone number. Despite attempting to recover my account, the code required is not coming through. WhatsApp informs me that due to multiple failed attempts (by the hackers), I must wait 10 hours and XXX minutes before trying again. The pressing issue is that the hackers are reaching out to all my contacts, expanding their reach. Even when the 12-hour period expires, the hackers will likely maintain access to the account, blocking my entry. Unfortunately, the responses from WhatsApp's email system offer no immediate or helpful solutions, leaving me unable to progress with resolving this issue.

Someone called me about a group discussion at 7:30/8, mentioning that each member had a code. I accidentally shared three digits of the six-digit reset code before realizing my mistake. Even though I declined authorization on the phone prompt, I received another WhatsApp code. Now, I can no longer access the WhatsApp groups I was previously part of.

I received a text from an unknown person asking for money in a different language. I declined the request. However, the next day, my WhatsApp number was banned. It seems unfair, as I suspect the person reported me to WhatsApp. I have attempted to contact WhatsApp multiple times, but my case has not been reviewed. I maintain that I have not breached any of WhatsApp's Terms of Service. I am willing to provide my complete chat history to verify this. I am urging WhatsApp to lift the ban on my number promptly. My phone number is +[redacted]22.

I removed WhatsApp from my phone due to contact syncing issues. Now, when trying to reinstall it, I am prompted for a pin code I don't remember. I was told the pin code was sent to my email linked to the account. I don't remember linking an email to my account and haven't received any emails about it. I need to urgently reinstall WhatsApp. Thank you for your assistance.

I received a message from my friend requesting a code, which I sent, unknowingly falling victim to hackers. Consequently, my account got locked, and each attempt to use a new verification code results in extended lockout periods by WhatsApp. I've been trying to contact WhatsApp to request deactivation of my account, but I haven't received any response. Since this incident occurred at 6 pm yesterday, I've been experiencing panic attacks. My friends are receiving messages from my compromised account, and I'm unable to regain access. I urgently need WhatsApp to deactivate my account and allow me to reactivate it on my own.

I am having trouble accessing my account. Julio Montana sent me a link via WhatsApp for Business Account, and now I am stuck in a loop trying to re-register. I constantly receive a call for a 6-digit verification code in Spanish. Despite entering the code, I am unable to register. Can someone assist me with this issue? Thank you, Jay Gintel.

My previous phone was damaged, and I had backed up my data until yesterday using [redacted] I then logged into WhatsApp on a new device using [redacted] but couldn't restore my data because the original backup was under [redacted] I later tried to restore my data on the new device using [redacted], but it was unsuccessful. I have lost three years' worth of important data and need assistance urgently. Please contact me so I can speak with customer service about this issue.

I am experiencing an issue with my WhatsApp status. Inappropriate pictures have been showing up on my status, and many of my contacts have informed me about this. However, when I check my status on my phone, I cannot see these inappropriate pictures or videos. I have tried deleting what I could see on my status and updating it, but the issue persists. I have even uninstalled and reinstalled WhatsApp, but the pictures/videos still appear. I urgently need assistance with resolving this matter.

Dear all, I am concerned about a recent incident involving my friend and a potential hacker. My friend received a call claiming they won a lottery of 2 lakh rupees through WhatsApp. The hacker instructed them to follow steps to receive the money, leading to access being granted through WhatsApp web via a barcode scan. Unfortunately, my friend's account was hacked in the process. I urge everyone to be cautious of such scams.

I need assistance resetting my PIN as someone accessed my account and changed my information. The associated email and PIN were altered by a hacker. Kindly send a PIN reset email to my new email address. I have attempted to reach out to WhatsApp support without success. The situation is escalating as my identity is compromised, and my contacts are being solicited for money. Can you provide a contact number for immediate assistance? My name is Fernanda Deleze and my phone number is +1 [redacted]. Thank you for your help.

After my mother asked me for a verification code, I suddenly found myself logged out of my WhatsApp account. I received an alert stating that my number was registered on another phone. Now, when I try to log back in, I am faced with a message saying I need to wait for 11 hours before logging in again. I am concerned about potential vulnerabilities and steps I should take to prevent further attacks. Additionally, I am wondering if there is a way to secure my account from the attacker before I can regain access. Lastly, I am unsure if I will be able to recover my account.