ROBLOX Customer Service Issues

My Roblox account under the name "MummysLittleMistake" was unexpectedly deleted today. I've been using this account since [redacted] without any prior warnings or bans. I'm frustrated because my account got removed allegedly due to my username, which I've had for about a year with no prior issues. I've invested around £[redacted] into this account, and I'm adamant about not losing that money without a valid reason. It's concerning that Roblox didn't provide any warning or give me an opportunity to change my username before deleting my account. I'm extremely upset over this situation. If reactivation isn't possible, I request a refund of the funds I've spent on the account. Please understand my frustration and address this matter promptly. Thank you for your attention.

My account on Roblox, named MummysLittleMistake, got unexpectedly deleted without any prior warnings or bans. I used a decal that included a questionable image, which I understand was a mistake. I feel frustrated because I had this account for a year, spent a lot on it, and now all my progress and connections made since [redacted] are gone. While I acknowledge my error, I find it unfair that my account was removed without a chance to correct it. I hope to have my account reinstated soon. My email for further communication is [redacted] Thank you for your attention.

I recently received a one-day ban for allegedly harassing other players, which is not true. I want to clarify that I was being pursued by an unknown player along with my friend in Club Iris. I reported this as harassment because they were insisting we engage in activities with them, which was uncomfortable and unacceptable. I do not condone such behavior. It was mentioned that my account would be reinstated at 10:31 pm on the 20th, but it has not been restored, causing me distress. I only made a comment about the situation, stating that some people behave inappropriately. I am upset and frustrated about being banned for something I did not do, especially when Roblox accused me of harassment. Thank you for your attention to this matter.

My Roblox account, MummysLittleMistake, was recently deleted without any prior warnings or bans. The reason given was that I tried to upload a decal which included sensitive content. I've had this account for about a year and invested a lot of money into it. I'm upset that all my progress, friends, and items have been taken away without warning. While I understand uploading inappropriate content was a mistake, I feel unfairly targeted as I've never received any warnings or bans before. I hope to have my account reinstated. Thank you.

I previously sent an email requesting to change the age on my account. The phone number provided, [redacted], was incomplete and could not be reached. I am hoping to update my birthday on the account because it is currently incorrect. I was actually born in [redacted], not [redacted]. I am over 13 years old and would like to change this information so I can have better interactions in the chat and explore voice chat options. I can provide my high school ID as proof of age. I prefer not to create a new account as I have invested time, game passes, and robux into this current account. I am looking for a solution before leaving to visit family tomorrow. Your prompt assistance is appreciated. Thank you, Nutellawaffles123.

Hello, I require assistance with accessing my Roblox account, Robloxian[redacted]58. Despite multiple attempts to reset the password, I have been unsuccessful. This account holds sentimental value as it has been utilized by my child, who is actively engaged with it. I am concerned about losing the investment made in this account. Your support in identifying the issue and aiding in regaining access would be greatly appreciated. Thank you for your understanding and assistance.

My account, @alexdefeu, has been hacked. It seems the hacker changed the email associated with the account from [redacted] The phone number linked to it was [redacted]. The Bio on the profile now reads "I Won't Give It Back," which confirms the hack. I had a premium account with a monthly subscription of [redacted] robux paid for with my mom's credit card. My name is Alex Lacoursière, 14 years old, born on January 13, [redacted].

My account, "barrioslocs," seems to have been hacked because I cannot log in. It's been about a month since I last accessed it, and now I've forgotten the password. Unfortunately, I didn't add a phone number or email to the account for recovery. Could you assist me in retrieving the password or accessing the account to provide it to me? Thank you.

My main account was recently terminated for something I did on my alternate account. I purchased premium using the app on my iPhone yesterday, but neither Roblox nor Apple provided me with the premium I paid for. I reached out to both Roblox and Apple about this issue, and an Apple employee mentioned they would refund the money Roblox took from me since I did not receive what I paid for. It feels unfair that Apple facilitated the refund instead of Roblox. I possess screenshots and additional evidence; I am eager to have my account reinstated. This account held a group with over 10,[redacted] funds, and I have had it for a long time. I am pleading for assistance in resolving this matter.

I believe my account was unjustly banned. The issue began on December 1st when I encountered a player named NiqasAreBad, who was offensive and racist. Our disagreement escalated, and we exchanged Discord information. It became apparent that this player was a hacker as he gained access to my email and threatened to leak my personal information unless I provided both my email and Roblox account passwords. Regrettably, I complied, and shortly after, my account was banned. To make matters worse, the hacker submitted a false appeal to ensure the ban remained in place. I kindly request your assistance in resolving this matter. My account username is electric_bluemaster.

While playing Adopt Me, I encountered a player offering tempting trades for my neon white skateboard. They showcased impressive items like a Neon Frost Dragon Mega Neon among others. Despite my limited English communication with a boy holding the skateboard, he demanded my owl in exchange for it. Sadly, I traded away most of my inventory to get the owl, only to lose it in pursuit of the promised Megas. The player and their friend tricked me, leaving me with a worthless item and without my beloved pet. I am hopeful that Roblox could assist in retrieving my lost pet and perhaps take action against those responsible for this unfair trade deception.

My name is Carmen Henderson. I recently spoke to a representative who asked for a refundable dollar payment. As a monthly member, fees are deducted from my account regularly. However, my daughter has not been receiving her Roblox membership or Roblox cards from Walmart. This issue is incredibly frustrating. I believe I shouldn't be charged an additional dollar since I am already a member. I urgently require assistance from a live agent regarding this matter.

Hello, I'm Carmen H. My 11-year-old daughter loves playing Roblox daily. Unfortunately, I'm having trouble purchasing robux with my cards. Could someone kindly reach out to me at [redacted]? I'm not tech-savvy and short on time. I believe a quick call for assistance is all we need. I've invested a lot for my daughter's gaming, so having access to a live person for help shouldn't be too much to ask. Thank you.

Around one to two years ago, my account was compromised while someone was transferring items to their account from a game. They set up a pin on my account and I cannot remove it to set up my own second verification code. I am unable to change any settings on my account without this pin, which I do not have access to. I would like to enhance the security of my account by setting up my own second verification code. I am currently logged in as pearl64f and can provide further proof of account ownership if needed. I hope you can assist me in resolving this issue. Wishing you a Merry Christmas Eve and Christmas Day. Best regards, Corey :)

I purchased both gamepasses from Kohl's Admin House to get admin privileges, but did not receive them. I am seeking a refund as I feel scammed. I spent $10 on [redacted] Robux and would like to get my Robux refunded and have the gamepass removed. My username is "ranmaruyttd." Thank you.

Hello, my name is Amber G. Both of my children have Ion tablets, and we signed up for a monthly subscription to be paid from my credit card ending in [redacted]. Unfortunately, the tablets they received are not functioning well. I bought them the same type, thinking it might be a one-time issue, but it persists. They haven't been able to use the tablets at all since getting them, and it's unfair to keep paying for a service they can't access. I would appreciate a refund to my card to set up a new account for their replacement tablets. Alternatively, sending a Roblox card with the owed amount would also work. I urgently need this resolved as one of the tablets was meant for Christmas. Please reach out to me at [redacted] or email me at [redacted] Thank you for your assistance.

Upon logging into my account, I noticed unfamiliar games like Adopt Me and Gacha Online, which I don't play. Doubtful, I decided to review my Robux balance, only to find [redacted] Robux when I previously had over 3,[redacted] Robux. The payment history showed several purchases of flying potions that I did not make. Upon investigating further in Adopt Me, I discovered that these potions were traded to an account named Boostahu. To make matters worse, the perpetrator added a pin and changed my password. Thankfully, I am still logged in and can access my account. Assistance is greatly appreciated.

Hola estimados, me enfrento a un problema relacionado con la fecha de nacimiento incorrecta en la cuenta de mi hijo. La fecha fue modificada al enviar un recibo de compra de [redacted] para verificar la propiedad de la cuenta, lo cual restringió funciones debido a que indica erróneamente que el propietario tiene 13 años. Agradecería su ayuda para corregir esta situación, ya que cuento con pruebas que demuestran la verdadera edad del titular de la cuenta. Saludos.

I bought two $25 gift cards for our kids and some stocking stuffers on December 12th. After returning home, I set the bag aside to keep it a surprise. Today, when I looked into the bag, the gift cards were missing. I contacted the store and spoke to a manager who insisted the cards were in the bag. I have the last four digits of each gift card on my receipt. Is there a way to check if the gift cards were activated? If not, can they be voided and reissued?

My granddaughter, Werewolflovie2005, set up an account, but she's locked out due to a possible misspelling in her email. We've tried multiple times to resolve this issue to no avail. Can you assist in validating the account? This is my sixth attempt to fix the login problem. She's expecting Roblox gift cards for Christmas, and it's essential she can access her account to use them. I'm using my personal email for correspondence.