Office Depot Corporate Office Customer Service Issues

I am inquiring about a refund that was supposed to be processed back in June. Despite multiple phone calls and emails, I have been repeatedly informed that the refund would arrive within 7-10 days, yet after 4 months, it still hasn't been received. The order number associated with this issue is [redacted]98. I would appreciate a resolution to this matter or an explanation as to why the refund has not been processed despite assurances. My name is Buckley Sloan, reachable at [redacted] or via email at [redacted] I have diligently followed up on this matter, and I have documentation confirming the cancellation request made on 5/21/[redacted] and subsequent communication from your end promising a refund. I urgently require the refund amount of $[redacted].99 and would like this matter to be promptly resolved.

I had a very negative experience at the Ingersoll Avenue Officemax in Des Moines, Iowa. The general manager was unprofessional, judgmental, and disrespectful to me. When I inquired about a return, he immediately denied me without giving me a chance to explain, even though he had previously accepted returns from me. This treatment was extremely disrespectful and I would like to address this issue. It's concerning to have employees like him representing your store as it may drive away customers. I simply want to return an item, but instead, I was treated unfairly and accused of shoplifting because I misplaced my receipt. I am willing to take legal action if necessary. Please contact me promptly at [redacted].

I placed an order for new filing cabinets in August to remodel my office. The cabinets arrived damaged, only keeping one due to the damage. The other two were unusable, and I have photos. After speaking with customer service and arranging a return, the pickup was delayed multiple times. The replacements were scheduled for delivery but never arrived. Despite multiple follow-ups, I have not received the cabinets or a satisfactory explanation. I am frustrated by the lack of progress and considering disputing the charge. I simply want the two undamaged black 22" file cabinets I paid for or a refund to purchase them elsewhere. This situation has caused inconvenience as my office remains disorganized. My goal is to resolve this promptly to continue operating my business smoothly. Thank you, Tracey Howard - Owner, A-Able Bonding Co. [redacted], cell [redacted].

Order #[redacted]27 placed on September 28 online and tracked under #[redacted]49 indicates an ETA of October 5. Unfortunately, as of October 21, I have yet to receive the delivery. Despite multiple attempts to reach out over the past three weeks, I have only received automated emails promising a response within 24-48 hours, which never materializes. The item in transit is vital office furniture awaited by a staff member. I specifically requested a 24-hour heads-up from the driver before delivery, as our premises have multiple loading docks at the rear. It is crucial for us to be ready for assembly upon arrival. Kindly escalate this matter and have a representative contact me promptly. Warm regards, J.M. Clayton Construction Company

I placed an order for 12 tables and chairs on October 14th. Order # [redacted]00-[redacted]. I paid $1,[redacted].88 for the products with a delivery date set for October 25th. Unfortunately, the order never arrived. Despite contacting customer service 3 to 4 times, no one has returned my calls as promised by the representatives. It's frustrating to receive an email from a customer service representative who has trouble understanding English. I urgently need a refund or I will have to involve my attorney. My restaurant is scheduled to open on November 15th, and the delay in delivery until November 12th with an additional 5 to 7 days for shipping is unacceptable. I am disappointed with the lack of assistance I have received so far and I demand a prompt refund.

I contacted my local Office Max about a print order. The person I spoke to initially identified themselves as working in the print department. I explained my request, and even though they claimed I was already talking to the print department, they allegedly transferred me there. I waited for a while, and when they returned, they asked me what I needed again. Despite feeling they were a bit impolite, I reiterated that I was seeking confirmation of an email order I had submitted. I acknowledged that I knew payment was required upfront, but I just wanted to ensure they had received the email to proceed with the job. I've always followed this process of sending an email and having them immediately print the work order upon arrival. However, the staff member insisted I needed to pay first, which I understood but reiterated that I only wanted to confirm the email had been received. The conversation escalated with the staff member being unhelpful and eventually hanging up on me following a confrontation about their approach.

I have been attempting to return an item I purchased from your website for a refund for over a week now. Following advice from your call center, I visited your store three times, only to be told they do not carry the item in stock. I then tried to obtain a return label, but after numerous requests, I had to send pictures of the product first. Subsequently, I was informed that I could not receive a label because it is returned to a third party. A carrier I am unfamiliar with was supposed to pick up the package, but they did not show up. Despite rescheduling, the pickup did not happen. The time limit for returns is approaching, and I fear it will expire before I can return the item. All I want is a full refund.

I have been attempting to return a damaged item that I purchased online from you for over a week now. Despite multiple attempts, I have not been able to successfully return it. After contacting your call center, I was informed several times that I could return the item to one of your stores, only to be turned away when I made the effort to do so. Eventually, I was promised a return label, but was then told that it couldn't be provided as it comes from a third party. An attempt to have a courier pick up the package failed twice, leaving me frustrated and out of time within the return window. I have spent more time and money trying to return the item than it is worth, and am disappointed in the customer service provided. I just want a refund, as the damaged item is unsellable anyway. Compared to Amazon's customer service, this experience has been subpar. Please, just refund my money as requested.

My wife and I, of different races, visited the OD store at Lantana and Jog road in Lake Worth, [redacted]. We encountered an employee who made my wife and daughter uncomfortable by pressuring them to support a charity focused solely on the black community. While we believe in supporting a variety of inclusive charities, the employee’s approach held up a long line of customers and seemed overly insistent. This behavior, though well-intentioned, felt like harassment and has deterred us from returning to the store. We understand the importance of promoting causes but believe there should be a respectful and non-pushy manner to engage customers. This experience has led my wife to purchase the chair she wanted from Amazon instead. We hope that the store can review their training and approach to ensure a more welcoming environment for all customers. Sincerely, Lawrence Ortega RN

I returned four toners on December 17, [redacted]. The cashier indicated I could redeem my rewards if I returned before the month-end. Now, as I am here at the end of the month, I was told that since I did not make a purchase, I am not eligible for any rewards. This contradicts what the female staff member informed me on the 17th. I understand that reward programs change, as I used to teach for 21 years before the pandemic. If I had known about the changes, I would have made a purchase on the 17th. I am requesting a coupon or a refund for the four toners. If this cannot be provided, I will be taking my limited business as a retired teacher elsewhere, and I will be sure to inform all my friends and family about this issue. My reference number is V2TTQ9AP633XEC84M.

Order #[redacted]17 for the Chair, Quantum, and Extended Stool was placed on November 29th, with a promised delivery on December 9th. Despite being advertised as "in stock," no delivery was made, and there was a lack of communication from Office Depot. After contacting "customer service" twice, the responses received via email were unsatisfactory. Contractor Anthony Pereira mentioned shipment delays, but no delivery was made during Christmas week. Subsequent communication from Contractor Jayaprabha Rajasekar indicated reliance on a third-party vendor for the item's delivery, with no definite timeframe provided. Office Depot should have promptly informed customers about the stock availability. I believe a 50% discount on the product is warranted due to the misleading advertisement online and the subsequent inconveniences faced. I request that Office Depot management directly address this issue and provide a guarantee from the vendor on the delivery timeline. Instead of a mere email response, I expect a phone call from management at [redacted] to discuss the resolution seriously. Further emails deflecting responsibility from Office Depot contractors will not be tolerated.

I bought an office chair and desk last spring for our office remodel. Recently, I discovered a sharp wire sticking out of the chair's weld. Despite trying to return it, the store informed me that I missed the 14-day return window and need the original packaging and receipt. I found a wire feed end in the chair, causing the issue. I have a 10-year warranty per the instruction manual. The Siena Brown Task Chair, #[redacted] from Serta Smart Layers at Office Depot seems to have premature wear on the left arm. I am reaching out to Office Depot in Medford for a resolution. It's frustrating as a long-time customer with multiple purchases not showing up under my name. Now, the challenge is finding a way to transport the chair. Thank you. S.B. Nugent from Eagle Point, Or.

At the Hilo, Hawaii Office Depot location, there have been reports of management harassing customers who have medical exemptions for masks. They are going beyond their roles in customer service by denying service to individuals with exemptions. This goes against Federal and State laws that prohibit discrimination and the legal requirements set by Gov. David Ige in Hawaii to accommodate those with health/medical exemptions. This situation is unacceptable and an overreach of legal boundaries. We urge the Office Depot Corporate office to establish a policy ensuring all customers are welcome, regardless of their medical status, to avoid any legal consequences.

Has anyone who is a veteran tried to obtain a Veterans discount card from Home Depot? I need a QR code now because my VA ID is no longer working. It's quite a frustrating situation. I'm currently in a text chat with customer service, and they are saying that the app is the only way to receive the discount at the register. (Online purchases automatically get the discount.) This seems unlikely. I'm sure I'm not the only veteran who struggles with using apps like this. I was thinking of taking a photo of the QR code with my phone, but Home Depot's website mentions that the QR code updates, so that plan won't work. I've been on hold for quite some time now... I have a feeling customer service might not return. Any suggestions?

I recently purchased a coin sorting tray from my local Office Depot. After using it for some time, I discovered a significant flaw that could cause issues for users, banks, and even the retailer if not addressed promptly. The tray has 8 spaces for quarters in both the upper and lower columns, causing each coin roll to be $2.00 short upon deposit. This could potentially lead to unintended fraud against the banks with every roll processed. The manufacturer of this flawed product is Narex. It is important to consider the implications of continuing to sell these trays to prevent any legal liabilities or financial losses in the future. - J. A. [redacted] [redacted]

I purchased a QuickBooks disk for $[redacted].99 but received a $10-15 calculator instead. After waiting on hold for almost 2 hours yesterday, I finally spoke to a supervisor. He mentioned he would resend the disk but suggested I use the digital copy in the meantime, as it would be quicker. However, I never received the digital download email for the disk as promised. After several attempts and being informed that it could take up to 12 hours, I still didn't receive it. Today, when I called back, I was given a different explanation. I have now been locked out of QuickBooks until I receive the new license number. This ordeal has caused me to lose 2 full days of work and revenue. I tried calling again but was told the supervisor was too busy to speak with me. I just want what I paid for and find it frustrating dealing with these issues as a customer.

I am extremely dissatisfied with Home Depot! I was assured delivery of an item on May 19 between 8:30 a.m. and 5:00 p.m. I have spoken to numerous customer service representatives, and I must say, they are the most incompetent individuals I have ever dealt with. My order number is [redacted]. Your reps have entered the wrong city, returned my order, cancelled my order, and today, lied to me by saying the order would be delivered tomorrow. Fortunately, I asked for the shipping company's contact information, even though the rep said they would call shortly, which was about 4 hours ago. I contacted the shipping company at the provided number, and they have no record associated with my name, address, or order number. I am requesting to speak with a corporate representative.

I have been to the Pearland store many times and always received great help. However, yesterday, I encountered an issue with an employee named Roxy. I needed assistance with printing photos from my phone due to my age of 68 years. Roxy was quite rude and refused to help with the emails on my phone, stating she wouldn't touch a customer's device. This was a different experience from the usual helpfulness I received from other employees. Roxy's behavior led me to take my business elsewhere, resulting in a loss of a 60 dollar sale. I believe she needs further customer service training to improve her interactions with customers.

On Saturday, July 9, [redacted], I traveled from Laurens, SC to your Greenwood, SC store to buy Mont Blanc ballpoint pen refills. Before leaving, I checked the website, which showed the refills in stock. Greenwood is around 25 miles away from my home. At the store, I found an empty shelf except for one refill I didn't need. An employee said there were no more in stock. She advised calling ahead next time and not relying on the website. This was disappointing and a waste of time and gas. I hope the store can ensure the products are on shelves and notify me when they're available for pick-up. As I drove to Greenwood, a discount on my purchase would be appreciated. The website should be updated promptly to show stock accurately. An apology from the corporate office would also be welcome.

I bought a Motorola modem MG7700 from Office Depot on April 22. The modem was defective because the configuration manager was inaccessible after the first login despite trying multiple factory resets as per Motorola's instructions. I contacted Office Depot several times to arrange a refund and was assured via email that it would be picked up by 5:00 PM. Despite being home each time, nobody came for the item. I'm frustrated by this run-around and just want to return the faulty device and get a refund. The process has taken too long. Your assistance in facilitating the return would be greatly appreciated. Thank you for your help. Order# [redacted]40, Service Request # [redacted]6, Account # [redacted]1. - David S. [redacted]