Metro PCS Customer Service Issues

I purchased a new Atalax Bluetooth speaker from Metro PCS in Denver, Colorado, three weeks ago. It's a LYTE model. I brought it home, charged it for the recommended time, and when I turned it on, it only played two songs before dying. I returned it to the Metro PCS office the next day, but they refused a refund and advised me to contact the manufacturer. Despite reaching out to the company, I received no response. When I contacted Metro again, they reiterated to get in touch with the manufacturer. I've been a loyal customer for five years, buying phones and Bluetooth speakers without any issues until now. I request a refund of $50 plus tax or a replacement Bluetooth speaker that can hold a charge. It seems the speaker they sold me is discontinued, and they misled me. If this isn't resolved soon, I will involve my cousin, a lawyer. My name is Mark, and you can reach me at [redacted]. The Metro PCS office I visited is located on 26 and Welton in Denver's Five Points area.

Hello, I would like to request an extension for our payment. Due to the current situation with the coronavirus, many of my bills have been deferred for a few months until finances stabilize. My roommate, who is also the secondary phone user, will receive his payment on Friday. He will then either call or visit our local store to make the payment. I was informed by the City of Palm Springs about the pledge that wireless and internet companies have signed, which eliminates late fees and other charges during this pandemic. We are grateful for this support. I believe two additional days would be ample time for us to make the payment. Thank you for your understanding.

Yesterday, I contacted you to request a two-day extension, a request to which all wireless companies agreed. However, no one followed up with a call or email. This lack of response violates the pledge's principles, prompting me to consider reporting this. I am dissatisfied with your customer service and plan to cancel my service with Metro, as it is pricier and lacks a consumer-centric approach. I am disappointed with the company's behavior and intend to inform the public through a press release. While other companies offered support and payment deferment, Metro failed to authorize a simple two-day extension. This lack of action is disheartening. Accredited to Daniel Moreno, please contact Media file for further coverage to highlight corporate malpractice and poor customer service. Consider initiating a movement encouraging customers to switch plans in protest. Let's make a stand and hold Metro accountable for their actions.

I would like to address an incident with an employee at your Metro store on Dana Drive in Redding, CA. I visited to change my plan from Verizon to Metro, providing the necessary information obtained from a prior visit. However, when I returned with the details, I was informed that more information was needed for the transfer. During my frustration, I was conversing with my husband when the young lady assigned to assist us took offense to my words, expressing that she felt disrespected. I feel that her reaction was uncalled for as I was not directly addressing her. This behavior from a customer service representative at your Dana Drive location is concerning. I kindly request a follow-up call to address this matter. Thank you.

Since May [redacted], I have struggled with poor reception at my home, resulting in failed text messages and missed phone calls, causing significant financial losses as a business owner who relies on my phone for work. Despite submitting multiple service calls, I have not received any follow-up from the IT team as promised. Every time I call to inquire, I'm told there's only one ticket from May. I have missed out on lucrative opportunities amounting to over $18,[redacted] due to my texts not getting delivered. I am frustrated and seeking a phone call explanation for the decline in service quality after 30 years of being a customer. I'm unsure if the T-Mobile-Sprint merger or the new 5G towers are to blame for my 4G phone's issues. Requesting a complimentary phone upgrade to support 5G service at the same cost as a gesture of appreciation for my long-term loyalty as a customer.

I visited the T-Mobile store at [redacted] Vandalia Street in Collinsville, Illinois, and I had a disappointing experience with the customer service representative, Erica. I didn't have the chance to browse different phones; instead, she chose an LG 51 for me, which I find too advanced. She didn't explain how to use it or provide details about the phone's features. She also transferred data from my old phone, damaging the protective screen in the process. I received no information on how to operate the new phone, the warranty, or the service. The staff, including a manager and inexperienced employees, were impolite and unhelpful. I feel frustrated paying $50 a month for a device I can't use properly due to their poor service. The entire store seemed unprofessional, and I regret not being able to select my own phone. The experience was the worst I've ever had in terms of customer service.

I lent my phone to a friend who set up a lock code and then forgot it. When I went to a Metro store, an employee managed to unlock the phone, but now it cannot make or receive calls. They advised me to reach out to Metro, but it seems impossible to get through. The only phone number provided is for billing inquiries. I have already paid my bill and now need my service reactivated. I had to pay someone to unlock the phone, and it's frustrating that it is still not functioning properly. I need this issue fixed as soon as possible.

I am experiencing ongoing issues with my phone since switching to a Samsung Galaxy A20 with MetroPCS after being a loyal customer for 30 years. The problems range from failed text messages to inability to make and receive calls, affecting my ability to bid for jobs as a contractor. This has resulted in financial losses as I have missed out on multiple job opportunities. I am requesting either a free upgrade to a different phone model or to switch to a 5G phone with a corresponding plan assuming the reception issues are related to the 5G network. I have noticed other individuals in my neighborhood facing similar problems with texting and calling. I would appreciate assistance either through a phone upgrade or improving the service and network coverage near my residence.

I'm contacting you regarding a billing discrepancy I have encountered. I received two text messages stating I owe $17, yet when attempting to make a payment, the system indicates that I owe $32. I have been on the $15 plan but understand it may have been canceled out. However, the conflicting amounts are frustrating. I called customer service but was met with rudeness, which has left me extremely dissatisfied with T-Mobile. If a text message states $17 twice, there shouldn't be a $32 bill. I'm considering switching providers due to this issue. Please contact me at [redacted] urgently to address this matter. Thank you.

On July 25th, I visited North Cocoa Metro without knowing what I needed for my phone. Realizing my internal storage was at 97%, I was convinced to get a Samsung A11 after a three-hour visit. Despite needing my phone urgently due to a commitment, I had to return shortly before the store closed at 7:45 PM. When my issue couldn't be resolved, I was asked to return the next day, Sunday, where I learned the phone was faulty based on an email. Although they could only offer me a warranty exchange, I strongly desire a refund as I spent nearly $[redacted] unnecessarily. I later discovered that all I needed was a larger SD card, which I purchased later. I am an extremely dissatisfied customer and would like to know who I can speak to about getting a refund.

I wanted to provide my phone number, [redacted] that I pay $72 a month for. I inquired about reducing my plan when traveling to Europe by removing unnecessary features. I was informed my son could pay $30 to retain the number, but today he was told he couldn't proceed without my phone for the plan change. I am confused by this situation and disappointed that the service is not available outside the US. This led to inconveniences like borrowing phones to contact family upon arrival. I hope you can clarify why my son couldn't make the payment and activate the service. I have not received any texts despite paying $74 for July [redacted]. Please allow the $30 payment for August and September as I will be away until October, or I will disconnect services by August 1, [redacted]. An urgent response is needed within 24 hours, or I will seek legal action for this matter.

I would like to file a complaint about a store in Quakertown, PA with the zip code [redacted]. The owner's behavior has been extremely unpleasant and forceful. After purchasing a new phone, he immediately insisted I needed to upgrade my service. Unfortunately, the new phones did not function properly, leading me to visit the store multiple times. Despite the politeness of a young lady working there, the owner and another worker often display rude behavior such as eye-rolling, avoiding my questions, and making fun of me. They refused to provide me with the corporate office number and suggested I go to the Cheltamham store with my concerns. The behavior of these two individuals at the Quakertown store is unacceptable, and I feel they should be dismissed or receive training on better customer service skills. The constant disrespect is disappointing. Best regards, D.W.

I am experiencing signal issues with my phone since switching to MetroPCS, making it impossible for others to hear me during calls or causing disconnections. I have visited the Port St. Lucie, FL store several times with no resolution. I demand a functional phone or a solution to this problem before making additional payments. I was told it could be due to my living situation, which is untrue as I had no issues with previous phones. Please address this issue promptly to avoid legal action. The phone number of your company is 1[redacted]. My name is Shirley Blair.

My brother, who has a disability, needed to purchase a new phone since his current one broke after only a year. When he tried to buy a new phone over the phone with my help, they couldn't process the payment and required him to physically use his debit card. However, upon trying to buy the phone at the store with his debit card, they insisted it had to be purchased with cash. This has left him without a means of communication and feeling discriminated against. The incident occurred at the store located at [redacted] Evergreen Way #[redacted] in Everett, WA on 8/5/[redacted] at 3pm. I believe he deserves a refund for the broken phone and should receive the new phone at no cost considering the stress and inconvenience caused. It's distressing to see him treated this way, and I hope to find a resolution to this situation.

I discovered my iPhone 11 was stolen, and I have insurance on it. I attempted to visit the store where I purchased it, but it has been closed. I'm frustrated because I really want to retrieve it as it was a great phone. I sought help at a store on Lincoln Blvd in Venice, CA. Unfortunately, the lady there was rude and refused to let me use their landline to call my phone. They were unable to provide any information to help me track my phone. I managed to locate it with my IP address but it was in a rough area. They also tried to charge me for the phone, despite my previous payment of over $[redacted]. I would like to file a complaint against the Metro PCS store on Lincoln and Rose in Venice. Please contact me at [redacted]. -MS

I am dissatisfied with the service I received from (Jhon [redacted]). I made it clear that I expect reminders for my monthly bill. Despite paying the $30 bill, my service was interrupted. When requesting a supervisor, Jhon claimed none were available. Later, he sent a text saying how much he loves his job, which felt insincere given the bill issue. I was left feeling frustrated by the call and will explore other options. I found receiving a text from Jhon after the call inappropriate. Thank you for your attention to this matter.

I purchased a faulty phone from Metro. When I visited another store, I was informed that all Samsung A11 phones in the area were defective and shouldn't have been sold. I am frustrated as a business owner because this affects my work and feels like theft. Despite trying to return the phone promptly, I was told it will take 3-5 business days. After 4 days, I revisited the store, but the staff behaved as if they didn't recognize me. They said I need to return when the manager is present. I find this policy unreasonable since I don't have her schedule. If I don't receive a replacement by tomorrow, I will escalate this matter to the Better Business Bureau and seek legal advice. I would appreciate a call regarding this issue.

I recently had an issue with my Aristo 4 Plus running out of space, and I purchased an SD card to help move apps. However, I faced difficulties moving certain apps. I visited a store and was advised by an agent that the SD card could be formatted to assist with moving apps. I ended up buying an LG A01 phone, only to realize later that both phones had limited storage capacity, and I would encounter the same problem. Upon trying to return the phone the next day, I was informed that upgraded phones couldn't be returned, a policy not clearly communicated prior to my purchase. Despite my loyalty to Metro PCS for over 16 years and frequent phone upgrades, I was denied a return based on company policy. I believe that customer satisfaction should sometimes outweigh rigid policies, and there should be room for exceptions, especially for loyal customers.

My previous MetroPCS Moto G7 was hacked, prompting me to purchase a new Samsung A11 today. However, the store failed to link it to my original account correctly. The name on the new account is incorrect, and I'm missing the Amazon Prime benefit I had before for the same price. My bill is now $66, and I don't have an account PIN. I am disappointed with the service and the pricing. I need to speak to a representative to fix this since I realized I was overcharged and have been a MetroPCS customer for over a year. I want to resolve this issue promptly, as the local store seems to lack knowledge or may be taking advantage of the situation. Considering switching to Boost Mobile due to their better pricing and service in my area. I've had difficulties reaching a human representative, likely due to the current situation with COVID-19. Kindly reach out to me as soon as possible. Thank you. - Jon

I need to speak with a technical representative promptly regarding my hacked account under the phone number ending in [redacted]. I believe I am eligible for an upgrade and was charged $[redacted] for a Samsung 11, but I couldn't access the internet even though I had an existing plan. Before returning to the store, I want to explore alternative solutions. Please contact me via my Moto G7 to address this double charge and unlock my phone. I am considering switching to Boost for better service if this issue is not resolved quickly. Thank you.