Instagram Customer Service Issues

Archive 330

The following are issues that customers reported to GetHuman about Instagram customer service, archive #330. It includes a selection of 20 issue(s) reported June 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi there, I go by the username omael1808 on Instagram, where I share my art exclusively. Recently, I've been getting notifications to take down my posts or even block my account due to content violations, which seems like an error or misunderstanding. I urge you to have a look at my page, as I'm unable to continue sharing my artwork. It would be great to have the same freedom as others who post more provocative content without facing issues. Thank you and have a wonderful day.
Reported by GetHuman7521130 on jueves, 9 de junio de 2022 10:55
I value this account greatly as it holds precious memories and photos. I want to update my account recovery information as I no longer have access to the email and phone number on file. I seek to reconnect and modify these details. I note that my account is linked to Facebook and I also want to update the recovery address for Facebook and Instagram. Please contact me at [redacted]
Reported by GetHuman7521179 on jueves, 9 de junio de 2022 11:21
I am currently unable to access my Instagram account as it has been temporarily locked due to suspected phishing activity. Instagram is requesting a six-digit code from my email or phone to unlock it, but I no longer have access to the contact information I used when setting up the account years ago. Despite reaching out through email and phone to Instagram, I have not received any response from them. Any assistance would be greatly appreciated.
Reported by GetHuman7521804 on jueves, 9 de junio de 2022 15:04
Good afternoon, I encountered an issue with my Instagram account being "temporarily locked out" due to phishing concerns. The platform requires a six-digit code from either my email or phone number for verification, but I no longer have access to either because I created the account many years ago. Despite attempting to contact Instagram via email and phone with no response, the matter remains unresolved. Your assistance would be greatly appreciated. Thank you, Maria
Reported by GetHuman7521804 on jueves, 9 de junio de 2022 15:10
I believe my account, incroyable22, has been hacked. Last year, my email and phone number were changed without my knowledge. Despite multiple reports, no action has been taken. The hacker even changed my profile picture to their own. All other photos are mine, but the profile picture now shows the hacker.
Reported by GetHuman7521980 on jueves, 9 de junio de 2022 15:45
I recently encountered a situation where someone asked me to enter their email into my Instagram account, claiming ownership, and then proceeded to delete it. With less than 30 days passed, I am hopeful for a potential recovery. I have identified the username as jk_7_thv. Regrettably, in a late-night haze, I complied without much thought, now finding myself unable to regain access as the password may have been altered. Lamentably, I lack both the email and phone linked to the account. This misstep has cost me 1k followers I gained through hard work creating edits and videos. I acknowledge the foolishness of my actions and seek guidance to rectify this distressing situation. Thank you for any assistance offered.
Reported by GetHuman7522232 on jueves, 9 de junio de 2022 16:53
Hello, I am having trouble loading Instagram. I tried using a VPN and even uninstalled and reinstalled the app, but after that, my page disappeared and I can't find it anywhere. I registered on another page, but the issue persists. It keeps showing a message saying it can't refresh the page. What should I do to recover my page? Please advise. My page is ekimova_lena.94.
Reported by GetHuman7522294 on jueves, 9 de junio de 2022 17:11
My Instagram account was hacked. The username "camnelsonmusic" was changed by the hacker to "therealcamnelsonmusic". The email address and phone number associated with the account were altered, and the Facebook page link was removed. When attempting to recover my account on my iPhone by clicking "forgot my password", the login link is sent to the hacker's email without an option to contact support for proper identification verification. I am trying to submit a live video scan to prove my ownership of the account, but I am unable to do so. The hacking occurred after I received a message from another compromised account asking for login assistance. Unfortunately, I fell for the scam and got logged out of my Instagram account. The hacker is now sending the same fraudulent messages to all my friends on the platform, posing as me and sharing stories about cashapp and bitcoin mining. I have exhausted my options and am unsure of what steps to take next. I would greatly appreciate any assistance in resolving this issue.
Reported by GetHuman7522479 on jueves, 9 de junio de 2022 18:07
I signed up for an Instagram account using my email, but couldn't activate it even after multiple tries with the activation code. Instagram then asked for my phone number, which I didn't want to provide, leading to being unable to log in. Trying to delete the account, I entered the linked email, but it was not recognized. Now, I can't delete the account as Instagram says it doesn't exist yet won't let me create a new account with the same email. I need guidance on how to delete the account in this state.
Reported by GetHuman-adfinem on jueves, 9 de junio de 2022 18:51
I made an account and was blocked shortly after following 20 accounts in a short period. I reached out to support but have not received a response. My account may have been deleted now. The username I used, @juli_thecreator, is still blocked after three months. Could you please remove this username from your blacklist so I can create a new account? Thank you.
Reported by GetHuman7523263 on jueves, 9 de junio de 2022 22:05
I need assistance with regaining access to my Instagram account. A friend logged in and posted inappropriate content on my story, resulting in the suspension of my account @new_era1. I have never posted such content and can provide my posting history as proof. I am eager to resolve this issue by changing my password and recovering my account that I've maintained since I was 12 years old. My Instagram handle was @new_eraa1 with [redacted] followers. Please reach out to me at [redacted] or via email at [redacted]. Thank you.
Reported by GetHuman-kalonhow on viernes, 10 de junio de 2022 3:38
After being logged out of my Instagram account, I was prompted to input my age. I inadvertently entered my birthday without specifying my age, causing it to register as 0. Upon submitting, I received a prompt stating users must be 13 or older, which I am. I was directed to a website to verify my age using a photo of my ID. However, my military ID does not display my photo and birthday together. I am unable to log back in using my password and attempts to reset it have proven unsuccessful as all linked social accounts are outdated, and my current phone number and email are not associated with the Instagram account. This situation has left me unsure of how to proceed without risking the loss of my account.
Reported by GetHuman-jenadami on viernes, 10 de junio de 2022 17:43
I am experiencing difficulty accessing my Instagram account, @jay_lovejoy24, as someone has changed both the email address and password, and activated 2-factor authentication without my consent. Despite my phone number still being linked to the account and all my content remaining intact, I am locked out. I have submitted a video selfie for verification, using the pictures in my archive to confirm my identity. Additionally, I have provided the original email used to create the account in [redacted], which is no longer active due to the email change. My account is crucial for promoting my music and generating income. I am feeling frustrated by the lack of action from Instagram and urgently require their assistance in reclaiming my account. I am hopeful that Instagram will help me resolve this issue promptly. Your support is greatly appreciated.
Reported by GetHuman7526495 on viernes, 10 de junio de 2022 22:02
To whom it may concern, Account username: soph.hastings I have been receiving the message "Try again later. We limit how often you can do certain things on Instagram, like following people, to protect our community. Tell us if you think we made a mistake." I believe this is an error as it coincided with my new profile picture (a picture of me in a bikini on the beach). I did not intend to violate any guidelines as there is no nudity or indecency in the image, just me in swimwear at the beach. I am open to changing the picture as I am currently on holiday and would like to share photos and stories from my trip. Any assistance would be appreciated. Thank you, Sophia H.
Reported by GetHuman7527073 on sábado, 11 de junio de 2022 3:38
My name is Maryam Yassini. My work profile is currently blocked due to an unintentional age error. I had stated my age as 29 when I opened my Instagram account. I have sent all necessary documents via email to verify my correct age of 29. I acknowledge the mistake and assure you it won't happen again. My correct birth date in the Georgian calendar is [redacted]/04/12. I recently discovered my Instagram account was disabled for unintentional violations related to spam actions, which I was not aware of due to being unfamiliar with the terms of use. I seek your assistance in reactivating my account, and I can guarantee compliance with the guidelines moving forward after familiarizing myself with them thoroughly. My work page is Poshak.Shikposhhh. Thank you for your prompt attention to this matter.
Reported by GetHuman7527786 on sábado, 11 de junio de 2022 13:01
Hello Meta Team, I've been unable to access my WeddingPlanetPic account for the past few months. Despite multiple attempts, I am unable to open it. The email and Facebook accounts connected to it are also not working. My Facebook page is "Only Sardar Sardarni" and my Gmail is [redacted] The phone numbers associated with the account are [redacted], belonging to me, Gurjant Singh, and [redacted], which is my father's but I use it. I kindly request the Meta Team to check if the account has been deactivated and reactivate it. I have spent three years building this account and have developed good relationships with my 15k followers. It's essential for my work, and I have important chats on Instagram that I need to access. Your help in reactivating the account would be greatly appreciated. Respectfully, Gurjant Singh.
Reported by GetHuman7534626 on lunes, 13 de junio de 2022 21:14
A friend suggested I try out an app named Analytics Insta to view my Instagram homepage, which piqued my curiosity. After logging in with my IG account through the app, I found my account temporarily locked when I tried to log back into IG. Unfortunately, the phone verification code was sent to my old number, which I no longer have access to. I attempted to change my phone number on the IG settings, but despite that, I keep facing issues with verification, now involving face recognition. However, after completing the face recognition process, the app consistently shows an error message stating "Video upload failed. Please try again later." I have made several attempts using different Wi-Fi connections but have not been successful. My main account is under the username "wendyzys," and my private account is "wendyprivvv20."
Reported by GetHuman-zysendy on martes, 14 de junio de 2022 18:28
A friend recommended the Analytics Insta app to me, saying I could view my Instagram homepage through it. Out of curiosity, I decided to download it and log in with my Instagram account. However, upon returning to my Instagram app, my account was temporarily locked. I've been unable to log in because I used my old phone number for the verification code, and I can't locate the calling card. Despite my attempt to update my phone number to the current one, I'm still facing issues logging in. The verification process still requires my old phone number, and now there's a face recognition step. Unfortunately, after completing the face recognition, every time I click "Submit Video," it displays an error message stating, "Video upload failed. Please try again later." Despite multiple attempts and changing Wi-Fi connections, I have not been able to upload the video successfully.
Reported by GetHuman-zysendy on martes, 14 de junio de 2022 18:30
My original Instagram account with the username cami_alon1204 got hacked by someone from Nigeria who used a friend's account that had also been compromised. When I realized what happened, the hacker had already changed the email associated with the account to [redacted] and the password. Despite numerous attempts to recover it, the hacker has made it very difficult. Friends have informed me about inappropriate interactions happening on the account. I had to create a new Instagram account and email to stay connected. The situation is chaotic, with requests for money and unclear motives. I urgently need assistance to regain control of my account and prevent further misuse.
Reported by GetHuman-camialon on miércoles, 15 de junio de 2022 2:31
On June 10th at 8:00 PM, I mistakenly sent a private photo to someone who then reported my account. My Instagram handle is @mr____ayan____4k with 107k followers, which I value a lot. The individual is now trying to extort money from me to restore my account, which is against Instagram's policies. I never intended for this to happen. I urge Instagram to assist me in recovering my account. My details are as follows: Username: @mr____ayan____4k Full Name: Mohammad Javed Email: [redacted] Phone: [redacted] Country: India Thank you for your help in advance. Mohammad Javed
Reported by GetHuman7538877 on miércoles, 15 de junio de 2022 5:33

Help me with my Instagram issue

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