Instagram Customer Service Issues

Archive 261

The following are issues that customers reported to GetHuman about Instagram customer service, archive #261. It includes a selection of 20 issue(s) reported October 19, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Vanika Ayers, and I am reaching out for help regarding my hacked Instagram account, Alleyezon_vee. The original email linked to the account is [redacted], and the correct phone number should be [redacted]. I have contacted Instagram multiple times through forms and emails to regain access, but the hacker changed the email and phone number on the account to alex475848@gmail and +[redacted]40. Receiving an email acknowledging these changes was not helpful in resolving the issue. I am anxious to recover my account as it contains valuable memories. I am grateful for any support and hopeful for a positive outcome soon.
Reported by GetHuman-vanikaa on Dienstag, 19. Oktober 2021 20:22
My Instagram account ne_miticheva92_ has been hacked. The password was changed, and my email [redacted], to which it was linked, was unlinked. They attached their email and enabled two-factor authentication. The account is now owned by a scammer who is posting false information about raising funds for treatment, including fake stories and documents. This information is not real. It's a scam to deceive followers and ask for money.
Reported by GetHuman-mitichev on Dienstag, 19. Oktober 2021 21:48
I came across a photo on Instagram that my cousin, J., posted of our late aunt at her funeral. I'm concerned about the appropriateness of sharing such a personal and intimate image online. While I don't want to upset him during this difficult time, I feel uneasy about the photo. I hesitate to bring it up directly with him to avoid causing him more distress. Should I report the post on Instagram, or is there another approach I should consider? I want to handle this sensitively and respectfully, considering his young age and possibly limited understanding of the impact of this type of image sharing. I'd appreciate any advice on how to address this delicate situation.
Reported by GetHuman-fayelang on Dienstag, 19. Oktober 2021 22:19
My Instagram account was hacked, and the hacker changed my email, password, and phone number. They are now using my name to hack other accounts by posting fake giveaways on my story and sending phishing links to my friends. Despite not receiving any emails from Instagram's security help, I lost access to my account. My username remains the same, dondimiiii_. If you look at my account, you will see warnings from my friends about impersonation. Unfortunately, I have been unable to contact Instagram and this is my final attempt. Please reach out to me via email, and I will provide all necessary information to regain access. The phone number linked to the account was +[redacted]1, and the password was Dimitri559. Additionally, it was associated with two other accounts named dimiiii_privvvvv and laponpon.
Reported by GetHuman6724778 on Dienstag, 19. Oktober 2021 23:21
My account has been compromised and manipulated. The email and phone number associated with it have been altered, preventing me from resetting the password. The account in question was initially @jaymixes_ but has since been switched to @jaymixes__. I possess evidence, screenshots, and an email from Instagram security regarding this breach. The original contact information linked to my account includes [redacted] and [redacted]. I am able to supply a video proving my identity as the rightful owner of the Instagram account @jaymixes__. Additionally, I have identified the fraudulent account @ashley___gomes_ which is conducting scams through my profile. I have collected screenshots of the perpetrator making threats and acknowledging their illicit activities on my account. Despite my notifications, Instagram has not taken action regarding this issue, and I am unable to access the provided link to secure my account. I am seeking assistance in resolving this matter promptly by deleting my compromised account and terminating the scammer's account.
Reported by GetHuman-aceonemi on Mittwoch, 20. Oktober 2021 00:01
Yesterday, my account was disabled without any explanation, leaving me unaware until a friend notified me. I attempted to resolve the issue by deleting the app to refresh it, but unfortunately, it resulted in the deletion of my entire main account. While there is an option to recover old data, I am unable to access it as I need to log in first. Instagram prompts me to verify my account through a code sent to my phone number, yet I have not received any code for verification purposes. I am eager to restore my account as I heavily rely on it for communication with contacts who do not have my phone number. It is distressing for me to face this situation, and I hope to regain access soon to avoid causing concern to those who interact with me on the platform.
Reported by GetHuman-imabean on Mittwoch, 20. Oktober 2021 03:44
Dear GetHuman Team, I hope this message finds you well. I am Mimi from Jakarta, Indonesia. Since December 7th, [redacted], I have been using Duo Mobile's 2FA service for my Instagram account (@mimikorompis) linked to my phone number +[redacted][redacted]. I encountered a problem accessing my Instagram business account due to a phone theft incident that occurred on October 5th, [redacted], at 03:15 a.m. local time. After temporarily misplacing my phone at a park near my home for 15 minutes and realizing it was missing, I searched for it the following day with no success. Despite efforts with a GPS tracker and getting my number back, I cannot log into my Instagram on my new phone due to the verification code being on the old device. I am reaching out to seek your assistance in resolving this matter promptly. My business relies on this account, and I have faced missed opportunities. I am committed to proving my ownership and am willing to cooperate fully. I trust that your team can provide a solution, as Duo Mobile was intended to safeguard my business, not hinder it during unforeseen circumstances. I eagerly await your response and deeply appreciate your time and support. Warm regards, Mimi Korompis
Reported by GetHuman6725421 on Mittwoch, 20. Oktober 2021 06:28
I have been following the community guidelines without any issues, however, my Facebook account was disabled which resulted in my Instagram account (@therealjoyaa) being disabled as well. I am deeply upset and have been feeling down for the past two days since losing access to my accounts. The situation arose when I was unfairly put in Facebook jail for three days due to a guy sending inappropriate pictures through messenger. Despite me reacting to his disrespectful behavior, it seems like I am the one facing consequences instead of him. I am a college student and have been preoccupied with homework, so the sudden disablement of my accounts has left me confused and distressed. I urge the platform to protect women from such harassment instead of penalizing us for standing up against it. My contact details are [redacted] and [redacted]. The Instagram handle I am trying to recover is @therealjoyaa, and the Facebook account linked to it is joy_joya.
Reported by GetHuman6725670 on Mittwoch, 20. Oktober 2021 09:12
Greetings, I am having trouble logging into my account as it keeps showing a message that my account is temporarily locked. Despite following the identity verification steps and receiving the verification code on my phone, I encounter an error message when trying to create a new password. It states, "Sorry, there was a problem. Please try again later." I am still unable to access my account. I kindly ask for assistance in resolving this issue and restoring access to my account. Here are my account details: - Username: zvezdan.k - Phone number: [redacted][redacted] - Email: [redacted] Thank you in advance, Zvjezdan
Reported by GetHuman-zvezdan on Mittwoch, 20. Oktober 2021 10:25
On 10/18/21, I made an Instagram post featuring me and my friends smiling outside. To my surprise, on 10/19/[redacted], my account was disabled by Instagram for allegedly violating "community guidelines". However, I am confident that the post was innocent and did not breach any rules. I have been an active user for over 5 years and cherish the memories stored on my account. Despite my efforts to reach out via email, I have received no response. I am deeply troubled by this situation and seek assistance to restore my account. Any help in resolving this issue would be greatly appreciated. Thank you.
Reported by GetHuman6726141 on Mittwoch, 20. Oktober 2021 13:26
A few months ago, my Instagram account was blocked for frequently violating the intellectual rights of other users. Despite several attempts to contact Instagram's help center, I have not had any success in resolving this issue. I utilized the account as a small e-shop for reselling Chinese jewelry in my country. Initially, my assumption was that a Chinese jewelry manufacturer from my selection reported the use of their media assets. However, this seems unlikely given the widespread practice of dropshipping Chinese products without facing bans. Even if a manufacturer did report specific media assets, Instagram should have only removed those posts rather than block the entire account. I now suspect that my competitors may be behind this situation. What can I do to address this issue? Thank you.
Reported by GetHuman-izaxaz on Mittwoch, 20. Oktober 2021 13:42
Hello, my username is k.aylaa____, and I am having trouble accessing my Instagram account. When I attempt to log in, it indicates that my account has been disabled and the user cannot be found. I did not authorize the deactivation or deletion of my account. I have carefully reviewed the Community Guidelines and I have not posted about restricted topics or interacted with individuals who violate the policies. I have abided by all the rules and regulations. I kindly request that my Instagram account be reactivated promptly so I can address pending campaigns and qualify for compensation. This issue is also impacting a pending application I have submitted. Please let me know if you require any additional information from me. I submitted my photo with the code yesterday. Thank you, Okay-Lia
Reported by GetHuman-okayliab on Mittwoch, 20. Oktober 2021 14:02
My account got disabled for allegedly violating the community guidelines, although I hadn't used the platform that day. The issue began when I logged in from a different phone. A prompt asked me to input a phone number to receive a verification code, which I followed. After entering the code, I received a message stating, "Thank you for providing your information. If we can confirm it, you will gain access to your account in 24 hours." The following day, I received a notification saying my account was disabled for breaching the guidelines. I submitted an appeal form and was instructed to send a picture of myself holding a handwritten code, which I did multiple times. It has been over a day, and I have yet to receive any update. I am certain I did not violate any guidelines and believe this is an error.
Reported by GetHuman-alilatsa on Mittwoch, 20. Oktober 2021 19:02
My Instagram account has been disabled since September. I submitted a form on October 1st but haven't received any updates since then. I submitted two codes with my face for verification. I believe my account was unfairly reported when I was deleting a post from my story. I should be able to post, update my story, and delete content without being reported. I understand I made a mistake, but I am asking for a chance to have my account reinstated. It's important to me because my little sister loves the account, and I record moments for her. I miss sharing highlights and moments. I hope to hear back soon and have my account restored.
Reported by GetHuman-itsalayc on Mittwoch, 20. Oktober 2021 19:07
Hello! I am having issues accessing my Instagram account (@inga.zhuravskaya) as it has been disabled. I am currently outside my country and need to update the phone number linked to the account. Unfortunately, I am locked out and unable to receive the verification code needed for access. I rely on this account for both personal and professional use. I provided details through an email but have not received a solution. I attempted to follow the account reactivation link but am stuck at the confirmation step due to the phone number issue. Can I provide a photo ID to verify my identity and regain access? My current contact number is +[redacted]1. Thank you for your assistance.
Reported by GetHuman-izhuravs on Mittwoch, 20. Oktober 2021 19:34
Hello team, My name is Ubong Victor Okoroh, and my Instagram account, official_real_dopemiss, was disabled on October 9th. I have been an Instagram user for over 4 years, and I believe this is a mistake or a technical error. I was away from the app during my nap, and when I returned, I was prompted to verify my identity to access my account after 24 hours. However, upon doing so, I was informed that my account was disabled for not complying with the terms of service. After reviewing the terms, I am confident that I did not violate them. I suspect there might have been a mistake, bug, or glitch. Kindly assist me in reactivating my account so I can reconnect with my family and friends. Thank you for your attention to this matter.
Reported by GetHuman6727631 on Mittwoch, 20. Oktober 2021 19:47
Hello Instagram team, My name is Ubong Victor Okoroh, and I am the owner of the account (official_real_dopemiss), which was disabled on the 9th of October. I have been using Instagram for over 4 years, and I strongly believe that this is a mistake or a bug error. I was off the Instagram app taking a siesta, and when I woke up and tried to access the app, I received a message asking me to verify my identity. After 24 hours, I was informed that my account was disabled for not following the terms of service. I carefully reviewed the terms and found that I did not violate any of them, leading me to believe this could be a mistake, bug error, or glitch. I kindly request your assistance in reactivating my account so I can reconnect with my family and loved ones. Thank you for your attention to this matter.
Reported by GetHuman6727631 on Mittwoch, 20. Oktober 2021 19:48
Dear Instagram Team, My Instagram account has been unfortunately blocked, and I am unable to access it. Username: labarbarasch The issue lies in the fact that I no longer have access to the email needed for recovery ([redacted]). Please assist me in recovering my account and update the email to [redacted] Thank you and kind regards, Barbara Schechtner
Reported by GetHuman-babsisch on Donnerstag, 21. Oktober 2021 07:53
My account has been disabled, and I am trying to have it restored as I was not the one responsible for the reported images that were sent without my authorization. I am unable to access my account and have lost contact with those who took control of it. The incident took place yesterday, on 20/10/21, after 3pm. The messages were sent privately in a group chat and not publicly posted on the site. I am seeking an appeal as I had no control over my phone at the time, and I hope my account can be reinstated.
Reported by GetHuman-conradvr on Donnerstag, 21. Oktober 2021 12:19
My personal Instagram account, @eyadjnaidy, was disabled unexpectedly after I took a short break from social media. Despite submitting various requests and following the verification steps with codes sent to my phone and email, I couldn't regain access. Even after sending a photo holding a paper with the code, my username, and my face as requested, Instagram has not responded. It's frustrating that my account, which was temporarily deactivated, is now disabled without any apparent reason. I've tried multiple times to resolve this, but receiving no reply makes me concerned that my account may have been deleted without cause.
Reported by GetHuman6729691 on Donnerstag, 21. Oktober 2021 13:48

Help me with my Instagram issue

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