Instagram Customer Service Issues

Hello Instagram support, I am reaching out regarding the issue with my account being blocked for the second time within a month. It is frustrating and confusing as the first time my account was removed by mistake. Despite my efforts to follow all guidelines diligently after the initial block, I am now facing the same issue again. I am concerned about the loss of my memories and my [redacted] subscribers, and I urge for my account to be reactivated promptly. I would like the opportunity to retrieve my memories from the account before any further actions are taken. It is disheartening to see many users facing similar unjustified bans, and I hope that proper checks are in place before blocking any account. Kindly reinstate my account so I can access my data and continue using your platform.

I encountered several issues when trying to address my initial concern. The fact that there is a paid assistance option is unacceptable. The difficulty in reaching a real person to help solve problems is also troubling. The provided step-by-step instructions often do not address the actual issues users face, leading to frustration. My main issue is the inconsistency of my feed activity across different devices using the same account. Why does this happen, and what steps will be taken to resolve it?

On March 26, my Instagram account, petratoaca, was temporarily banned for security reasons. However, after the 24-hour ban, my account was permanently banned without explanation, citing a violation of guidelines. Despite always keeping my account private and never posting, I was unable to rectify the situation. Following various online suggestions, I attempted to recover my account by providing my credentials, but the process did not yield any results. Despite my efforts to resolve this matter following internet guidance, my account remains inaccessible. I seek your assistance in swiftly restoring access to my account.

Hello, my account @mary___way has been compromised. I am unable to regain access as my phone number has been changed. The email linked to my account is [redacted] and the previous phone number linked was +[redacted]7.

Hello, we manage an Instagram account for our company. Access is shared among three individuals: my boss, his wife, and myself. Lately, we've been experiencing issues logging in. Even after changing the password, the problem persists. The most recent action I took was linking our Facebook Business page to our Instagram account for business purposes. I suspect the problem lies in having different passwords for Facebook and Instagram. Since our Facebook account is for business, changing the password isn't straightforward. Any suggestions on resolving this issue or contacting support would be greatly appreciated. Thank you for your assistance. Best regards from Germany.

Hello! My name is Iaci Lomonaco, and unfortunately, I lost access to my account. Last September, I activated 2-factor authentication without saving the codes. Upon moving to Italy, I changed my SIM card as my Portuguese one became inactive. Everything was fine until I tried to log in from a new computer, my new Macbook Air, and encountered issues. I reset my password but lost access because the 2-factor codes are being sent to my old number. I have updated my number on Facebook (the same company) to show it is truly me. Despite reaching out through their help center, submitting all requested information, I have not received a response. Since I rely on Instagram for work and promotion, I am eager to regain access. Can you please assist me?

I have been locked out of my Instagram account due to suspected suspicious activity. Even after resetting my password, I am unable to receive the SMS verification code on my correct phone number. However, when I tried a different number, I was able to receive the code but still encountered issues when submitting it. Furthermore, when I access my account, nothing loads - it appears blank.

I am requesting to have my Facebook and Instagram accounts re-enabled. My Facebook account was mistakenly disabled on 20/03/[redacted]. The email linked to my Facebook account is [redacted] The phone number associated with my Facebook account is [redacted]29. The profile name on my Facebook account is Zabi Mohammed. My Instagram account, with the username iliyaz.md3, was also disabled on 20/03/[redacted]. It is linked to my Facebook account. I usually log in with my mobile phone, a Redmi 9 Prime model. Kindly re-enable both my Facebook and Instagram accounts as I believe they were disabled in error and not due to any wrongdoing or hacking. Thank you for your help.

I believe my email has been hacked, leading to the hacker logging me out of my Instagram account daily without my knowledge. Today, I discovered the hacker was attempting to change all my passwords (Amazon, Facebook, Instagram, etc.). While I successfully changed my email password and secured my Facebook, Amazon, and email accounts, I have not been able to regain access to my Instagram account. I have tried to change my Instagram password by entering the correct 6-digit safety number sent to my email, but each attempt to set a new password fails with a message in red letters saying, "There was a problem...please try again later." I need assistance resolving this issue promptly. Your help would be greatly appreciated. Best regards, Annika Nopper <3

This morning, when attempting to access my account, I received an error message informing me that my Instagram account had been temporarily locked due to suspicious activity. The message suggested that my account may have been compromised through a phishing attack. To unlock my account, I was directed to verify my identity by sending a Security Code to my email. However, I no longer have access to that email address and did not provide a phone number for account recovery. I read about someone with a similar issue who was asked to provide detailed information and a photo holding a code for verification. Unfortunately, I cannot locate an Instagram support email to reach out for assistance. I am uncertain about the steps needed to regain access to my account. Any guidance on how to proceed would be greatly appreciated. Warm regards, M.

To Whom It May Concern, On 01/04/[redacted] at 04:53, I encountered an issue when trying to access my Instagram account, which is linked to my personal Facebook account. The message displayed was "Thanks for providing Your Info" and my account was deactivated. I believe this deactivation was a mistake as I have not violated any guidelines after reviewing them thoroughly. I have submitted two forms but have not received a response yet. I want to clarify that I do not share any inappropriate content, such as nudity or pornography, and I do not engage in bullying behavior. I suspect that there may have been an error with your detection software. As a loyal user since [redacted], I have also invested money in promoting my account through Instagram's tools. I tried to reach out to Instagram via phone but was unsuccessful. I kindly request a manual review of my profile to rectify this situation. My details are as follows: - Full Name: Konstantina Pavlidou - Instagram Username: Nadiagrpav___ - Linked Email: [redacted] I trust in your support for users and I am hopeful for a positive resolution. I appreciate your assistance and look forward to hearing from you soon. Best regards, Konstantina Pavlidou

On March 21, [redacted], my Facebook account "Mint Reno" was hacked when I received a message disguised as Facebook requesting my birthday and password, threatening to disable my account. Regrettably, I clicked on the link. Following securing my account, I am unable to log in due to the message "If we find you are under 13 years old, your account will be disabled" displayed. Despite following the recovery steps on facebook.com/hacked and submitting my ID, I have not received any response. I have attached screenshots showing the hacker attempting to sell my account before being locked out, which were sent to me on Twitter under a different name. The hacker's username on Facebook seemed to be Ngo' Xuan Long. I kindly request a review of my case and ID verification, as I have invested significant effort and money in building my audience and advertising on Facebook. I am eager to regain access to my account and be an active member of the Facebook community once more. Thank you for your assistance. Sincerely, Mats Andersson FB Account: Mint Reno FB Fan Page: Minty Burns Email: [redacted] Instagram: MintyBurns

My Instagram account, iiambryan, got deactivated due to a mistake on my part. It was early in the morning, and while playing a game with friends, I unintentionally shared an inappropriate video instead of a funny one in our group chat. This led to my account being deleted suddenly. I've been attempting to submit forms via the Instagram help center to recover my account, but I keep receiving errors about the URL being incorrect, even though I'm entering it correctly. I need assistance in restoring my account @iiambryan.

Dear Instagram team, I am reaching out via this email because I have not been able to contact you anywhere else, even when reporting problems. My important issue is regarding my account "pieterwillembothasa," a significant historical and sacred account for me. Earlier today, when I tried to refresh my page on Instagram, I encountered a message stating that my actions were being blocked to protect the community, with an option to provide feedback or click "Ok," and prominently at the bottom in red, it said "Feedback required." I clicked on "feedback required" twice. I cherish my account, and although it is still accessible, there seems to be a problem since this afternoon. Could you please resolve this issue and return my account pieterwillembothasa back to normal? I kindly request your assistance as it holds great importance to me. You can reach me at [redacted]. Thank you.

My Instagram account has recently been temporarily locked, and I am unable to receive the verification code via email or text message despite multiple attempts. I have provided a handwritten code in a picture to customer service and filled out the form to recover my account. Hopefully, someone can assist me in regaining access.

Another individual has access to my page (@kris__tos) as I can no longer reach my old cell phone. My page is connected to the previous number. This situation concerns me. I need to update the number linked to the page from the old number (+[redacted]11) to the new number (+[redacted]72). I am unable to access my page because the verification code is sent to the old number. Please assist me in regaining access to my account. My email is [redacted]

My Instagram handle is queenchatterjee123, but unfortunately, my account has been temporarily locked by Instagram. I am unable to log in as I usually accessed it through Facebook. The issue arose as Instagram now requires me to log in using an old phone number, [redacted], and email [redacted] - both are associated with Facebook. However, these credentials are outdated, and I cannot retrieve the password for the email. I tried to update with my new email, [redacted] I fear I might lose my 2k+ followers if I can't regain access. I had previously submitted identification proof to the Facebook team regarding this matter.

Hello, I'm writing to report that my account has been temporarily locked due to a security measure. Instagram informed me that my account is likely compromised because I unknowingly entered my password on a phishing website. They sent a 6-digit code to my email address for verification, but I haven't received the code even after checking my spam folder. My email is [redacted] and my username is ineswick. The last login was on 30/03/21 after I posted a picture from Madagascar. I am desperate to regain access to my account that I've had since [redacted]. I have attached a copy of my VISA to prove my current location in Madagascar. Thank you for your assistance in resolving this matter. Regards,Inès

Good afternoon, I am Aleksey Sidorov, the CEO of the radio station "Tumar" based in Kyrgyzstan. We have been operating for 13 years. Our Instagram account @tumarfm was mistakenly blocked after we mentioned our company's age. We have a strong social media presence with over [redacted] thousand followers and actively engage with our audience through daily posts. We frequently utilize paid advertising on Facebook to promote our content. Despite several attempts since March 6, we have not received any response from tech support to resolve this issue. We are willing to provide any necessary documentation to verify our legitimacy and request assistance in restoring our account functionality. You can reach me at +[redacted]00 or Aizhamal Erkinova, our Head manager, at +[redacted]88. Our email is [redacted] and our website is www.tumar.fm. You can also find us on Facebook at @tumar.fm. Thank you. Sincerely, Aleksey Sidorov.

Hello, I have been unable to access my account "malkova_ksenia" for the past 4-5 years. I had my account, but after logging out of iCloud on my phone, I forgot the password I had recently changed. The email linked to the account was created just for Instagram registration and was abandoned thereafter. The phone number connected to the account was also changed, and I couldn't recover access. I created a new account and moved on. Now, I really want to regain access to my account! I cannot recover the email because I don't remember anything other than the address - no recovery email, security questions, or password that could help. I contacted the mobile operator's hotline for my old SIM card - they informed me that my number was sold to another user and they can't assist. Please help me, I am willing to provide my passport details, contacts I interacted with, and details about my account history. Currently, my account "malkovaksenia" is in use by someone else. I beg you, please help me recover my account.