Google Customer Service Issues

Archive 214

The following are issues that customers reported to GetHuman about Google customer service, archive #214. It includes a selection of 20 issue(s) reported October 26, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a Gmail account with over 7 billion downloads that I did not authorize. Major fraud has occurred, along with the theft of everything I own. Google is paying out between 99 cents to $1,[redacted] per item, but I am a human being, not a character. My belongings are being stolen through unauthorized access to my property. This issue started in March of [redacted] and continues till now. When I walk, people drive fast or slow near me due to the actions of others. It involves human trafficking, pimps, an ex-girlfriend, and parents committing identity theft and fraud. Despite this, I only receive $[redacted] a month, with over $[redacted] stolen. -Jason Patrick M.
Reported by GetHuman6747660 on martedì 26 ottobre 2021 23:21
At least half of the nation seems to share my frustration with the email service provider. Despite deleting lots of data to free up space, they are now asking for payment to resolve the storage issue. It's disappointing that reaching a human representative seems impossible, making the company untrustworthy. I am reluctant to share my banking details with Google. How can I regain access to my email without resorting to deleting everything or risking foreign interference? I have kept hard copies of important information due to concerns about Google's power and ethics, as warned in '90s books. Traveling becomes troublesome as the service provider often blocks access, failing to address the specific problems I encounter. I hope for a more effective and reliable email system soon to avoid further unproductive hours spent dealing with these issues.
Reported by GetHuman-tylerboa on martedì 26 ottobre 2021 23:47
Upon checking my Cash App account yesterday, October 26th, I discovered over [redacted] suspicious transactions made between 4:20 am and 10 pm in Mountain View, California. I reside in Oklahoma and can verify my residency. Approximately $[redacted] was fraudulently withdrawn from my account on that day. Despite contacting Cash App support and having the unauthorized transactions canceled, they have refused to reimburse me. There are still around [redacted] pending transactions, each under $5, that need to be stopped. I am seeking a full refund for the funds that were taken. I can confirm that I did not share my card details, regularly use my card, or disclose my PIN to anyone. I have taken measures to secure my account, including changing passwords and ordering a new card. My priority now is recovering the stolen money.
Reported by GetHuman6749265 on mercoledì 27 ottobre 2021 14:37
I have lost access to my Gmail account: [redacted] I have not been able to use it since around September 6th, [redacted]. I was incarcerated for 2 years, and upon my release, my password no longer worked. I cannot access the recovery emails or phone numbers for a reset link. I am eager to regain access to my account and can provide personal details to verify my identity. The name "r75651" is derived from my Florida Department of Corrections ID number. I created this account around April or May of [redacted]. The last two devices linked to the account were a Samsung Galaxy A20 and a Samsung Galaxy S9, which I switched from in mid-August. My previous home address was [redacted] US HWY 41 N lot 24A, Lutz, FL [redacted]. I need access to retrieve pictures and digital data. Please assist me in recovering my account so I can transfer the data to my new accounts. I am willing to undergo any verification process necessary.
Reported by GetHuman6751788 on giovedì 28 ottobre 2021 05:07
I forgot my Gmail account password ([redacted]) and am trying to recover it. When I enter my number and Gmail for OTP, it doesn't let me in even after inputting the OTP. Google sent a message that they couldn't verify my account. I'm worried because my Gmail contains important numbers and documents. I have tried emailing multiple times without receiving a response. Please help me regain access to my Gmail account. I received a warning notification when trying to sign in called 'Reach Your Phone'. I attempted to recover my account using [redacted], but the OTP was not sent.
Reported by GetHuman6751822 on giovedì 28 ottobre 2021 05:31
Since Google Voice no longer forwards SMS messages, I am facing issues accessing my Google account. The recovery phone for my account is my Google Voice number, which cannot receive SMS. I am unable to receive the verification code needed to log in. Additionally, I am unable to log in to Google Voice to change the number. The account recovery process only directs me to send the code to my Google Voice number. I need assistance from Google support to verify my identity without sending an SMS to my Google Voice number to regain access to my account that is crucial for my online activities.
Reported by GetHuman6754612 on giovedì 28 ottobre 2021 22:44
On Monday night, 10/25/[redacted], I was logged into my Coinbase account, checked a few things, watched YouTube, and then I shut down the computer without logging out (I wasn't logged into my Gmail). The next evening after work, when I tried to sign in to my Coinbase account, I noticed that my username and password didn't pop up (I had it saved on my computer). I tried to recover my info on Gmail, but after waiting for the 48-hour period, Google sent me an email saying the request was canceled because I was already signed in. Earlier today, 10/28/[redacted], PayPal informed me that my account is suspended due to recent activity. I haven't used PayPal in about a year. I need Google to freeze, sign out, and suspend my account, and then contact me so I can recover my account and assess any financial damage that may have occurred.
Reported by GetHuman-elitestu on venerdì 29 ottobre 2021 04:38
I recently lost my phone, got a new one, and lost it too. I haven't been able to reconnect my account yet, and I can't remember the password to my email [redacted]. I tried to recover the account with no luck. I really need my account back as it contains important information and photos. I also created a new account but don't have access to the old phone number or email. I'd appreciate any help in recovering my email accounts [redacted] and [redacted]. Please send any verification codes to my new number at [redacted]. Feel free to contact me at [redacted] for further assistance. Thank you.
Reported by GetHuman6756897 on venerdì 29 ottobre 2021 16:00
I am experiencing difficulties sending my files to potential employers due to an error with Microsoft requesting me to change my account email address. I've been using this email for 16 years for job applications on craigslistdc.org in categories like General Labor, Food Service, and Transportation. Although I still use the same email address, my files are repeatedly being rejected and not reaching the employers. The error messages indicate delivery failures. I've undergone verification processes, provided codes and explanations to ensure my files can be viewed by employers. Despite receiving verification emails and confirming my identity multiple times, the issue persists. I seek guidance on resolving this matter promptly to improve my chances of securing either a part-time or full-time position.
Reported by GetHuman6758146 on venerdì 29 ottobre 2021 21:25
Recently, I bought a Google Play Store gift card and have been having issues redeeming it. After finally redeeming the code, I tried to use the balance to purchase diamonds for the game Free Fire. However, it keeps indicating that the cash in my account can only be used in Mexico, where I bought the card. This is frustrating as my account is linked to Mexico where I currently reside. I would like this technical problem to be resolved as I have not encountered this issue before. It is disappointing to pay for something and not receive the benefits I deserve, such as being able to spend that money as intended.
Reported by GetHuman6758307 on venerdì 29 ottobre 2021 22:25
A former friend has been hacking into all my accounts and phones for over a year. He manages to become a developer remotely and alters the operating system on my phones, leaving me unable to change it back as the options are grayed out. I've had to purchase 11 phones since last October due to his actions. He changes my passwords, takes over my accounts, and uses my email credentials on various services like Github, Verizon Media, Google Nest, Amazon, Enterprise, Workspace, and Firebase. He seems to be using some of my email addresses for an ad service and has around [redacted]-[redacted] of his business contacts in my email. He blocks or intercepts the security codes sent by Google or Yahoo. Despite contacting Google multiple times and paying for Yahoo premium, there has been no resolution as he makes it appear as if there is no issue with my accounts. I've been extensively researching this and believe he is hacking me. I've come across various suspicious activities on my devices. I am looking for guidance on how to stop this person and to whom I can report these cybercrimes to take appropriate action against his harassment and identity theft.
Reported by GetHuman6758213 on venerdì 29 ottobre 2021 22:31
My business email account has been compromised. The recovery email and phone numbers have been changed. I am a webmaster with several websites registered through this email, [redacted] I received a message on my personal phone from my compromised Google Voice number stating that my account will be deleted in 2 days. I am unable to reach Google for help. Can anyone assist in finding a responsible Google helper to recover my account?
Reported by GetHuman-zenkilli on domenica 31 ottobre 2021 01:05
Hello Google, I hope you can help me with my issue. I've been using my personal email account for many years, but after activating two-step verification, I lost my phone. Now, I can't log in to my Gmail because it asks me to confirm with another phone. I can provide proof that this Gmail account is mine. Please, I would appreciate your help in resolving this problem. Email: [redacted] Phone: +[redacted]00 Password: mubsharKHAN00 I have all the necessary information.
Reported by GetHuman6761814 on domenica 31 ottobre 2021 10:14
One individual has unlawfully accessed the Yahoo account of Pravrajika Nirbhikprana Mataji from Sarada Math in Kolkata and sent misleading emails to over 50 contacts requesting $[redacted] USD. It is crucial to note that this is not her personal account but rather the Ashrama Account for the Ramakrishna Sarada Mission in Siriti. Despite being informed by several devotees, the hacked account [redacted] was promptly deleted by Mataji. However, the hacker has since created a new account - [redacted] - assuming the same identity to the devotees. Mataji is distressed by this situation and is seeking assistance in identifying the perpetrator, having already reported the incident to the Cyber Crime Branch. As a member of the Ramakrishna Math and Ramakrishna Mission, I am familiar with Mataji and have shared her distress as her younger sibling. She is currently away from the Ashrama but anticipates returning soon. For further correspondence, please reach out to me via email. Thank you for your attention to this matter.
Reported by GetHuman-brsupriy on domenica 31 ottobre 2021 13:34
I am Laura Tamba, and I am facing the issue of unauthorized deductions by Google from my bank account. This problem started a few months ago when I noticed Google was deducting money for games and services I did not purchase or know about. I reported this to my bank, and they advised me to contact Google, which I found challenging. Despite my attempts to contact them through various phone numbers, I have had no success. The deductions stopped briefly but have started happening again this October, with over $[redacted] being deducted on different occasions. I am seeking to speak to a customer service representative to resolve this matter promptly and prevent it from happening in the future.
Reported by GetHuman6762351 on domenica 31 ottobre 2021 15:56
I'm having trouble accessing my channel subscriptions on Youtube. Every time I log in, it prompts me to log in again. However, when I check on my PC, my subscriptions are visible there. I've been unsuccessful in locating a live chat for Google support, only finding a helpline in the US, which isn't helpful to me as a resident of Europe.
Reported by GetHuman6762582 on domenica 31 ottobre 2021 17:44
I recently updated my email address; however, Google is still displaying my old email under personal info. I attempted to change it on the Google site. When verifying my identity, it requests the password for the old email address, which neither the old nor new passwords seem to work for. As a result, I am unable to update the email address to the new one. The new email address provided is now in use.
Reported by GetHuman-jwhusmc on domenica 31 ottobre 2021 17:48
I have lost access to my Gmail account, [redacted] The device associated with this account had to be reset, resulting in me needing to enter two verification backup codes that I do not have. I know my Gmail password but did not see the backup codes. Please assist me by sending the backup codes to my phone or disabling the 2-step verification on my account. There are essential documents and information in this account that I urgently need to access. I promise to be more careful in the future to avoid this situation. Your prompt help in resolving this issue would be greatly appreciated. Sincerely, ASHWATHKUMAR M
Reported by GetHuman6763569 on lunedì 1 novembre 2021 04:31
I bought a Google Play card and got a message saying it was already redeemed. The card shows as pending with the card values showing as pending. It also reflects as such in my debit account. How can I cancel or get credit for this unusable card? I purchased this card for a children's donation using Whatsapp during a situation of partner disagreement. I paid $[redacted] with a total receipt of $[redacted]. The card shows it was already used by another account and is pending for another user. The Google Play card number is DYSJ HPYX ZDBP YCKW. The barcode is #[redacted][redacted][redacted]. My name is Deborah A. Parody. My telephone number is [redacted]. Email: [redacted].
Reported by GetHuman-zappypap on lunedì 1 novembre 2021 06:56
I have been trying to regain access to my emails on Google for weeks. Unfortunately, I broke my phone and forgot the password for my linked accounts, [redacted] and [redacted] They use the same password. My new phone number is [redacted], different from the one on file, [redacted]. I have updated my contact information on the new accounts. Google's two-step security is making it challenging to recover my passwords. Despite requesting help and being told they would contact me within 2 business days, I have been waiting for 2 months. I called customer support and waited for 3.5 hours, only to receive a confusing web address with something like support.accounts.google.com. I am desperate to access my emails and change the password, but I am stuck with the old phone number hindering my progress.
Reported by GetHuman6763774 on lunedì 1 novembre 2021 07:14

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