Google Customer Service Issues

I am seeking assistance in recovering my account [redacted], as my phone has been hacked multiple times recently, and I am unable to access prompts due to my broken Stylo 6 device. The recovery email associated with my account is [redacted] The phone number linked to my account, [redacted], is no longer in use. It is crucial for me to regain access to my account, as it contains precious photos of my late daughter. My memory is impaired due to a disability and brain injury, making it challenging for me to recall passwords that I frequently change. I mistakenly clicked the wrong option when prompted to recover my account via email at [redacted] These photos hold immense sentimental value to me, and I am in desperate need of assistance to retrieve them.

I have been charged 58 times for 99 cents on my Cash App card linked to Google Pay for a Street Racer HD game battle pass I never received. I attempted to buy it once for $4.99, which was unsuccessful. The 58 unauthorized charges of 99 cents each are unclear to me, as I did not make those transactions or receive any products from Google Pay. Although I had a $4.99 credit, I was not able to utilize it. I purchased an anti-spyware or security product months ago, but since then, no other purchases were made through Google Pay. I need assistance getting a refund for these unknown charges.

Hello, I need assistance with my Gmail account as it contains important personal information. My account is connected to various activities such as Clash of Clans, my late mother's Facebook account, and my YouTube channel with 12 thousand subscribers named Zion TeeVee. The Gmail username is [redacted], and the last password I used was 031120ion. I'm experiencing issues accessing my YouTube channel and receiving notifications of my password being changed, although I did not change it. There was a message that my recovery email and phone number were updated without my knowledge. I urgently need access to my account as it also contains precious Google photos that I cannot lose. If assistance is not possible, please consider suspending the account for security purposes. Your help is greatly appreciated, Google team.

On Friday, September 24, [redacted], my OnePlus 7 phone broke with a cracked screen, leaving it completely dark. When I visited a third-party phone repair shop, I was quoted $[redacted] for the repair, which came as a shock due to the cost. Seeking information at T-Mobile proved challenging as I wasn't listed as an authorized user. After contacting the main account holder, I was advised to wait for a new phone. I accessed my Gmail on a new laptop successfully, checked emails, and logged into Facebook. However, I couldn't retrieve phone contacts. The next day, chaos ensued as my Gmail account on the laptop required verification via a code sent to the broken phone. With the cracked screen impeding access, I faced similar issues with Facebook needing email verification. The situation has been incredibly frustrating as my phone holds crucial information, causing immense stress and anxiety.

Hello! I encountered an issue with canceling my Youtube TV account. Being a devoted Buffalo Bills fan, I was seeking a service to watch their games and decided to try Youtube TV's 1-week free trial. I signed up on September 19th but was disappointed to find out that the Buffalo Bills game was not available. Consequently, I promptly canceled my subscription. However, on the following Sunday, I noticed that I was still charged. When attempting to cancel my account again, I faced difficulty as I could not access the cancellation steps properly. Despite following the correct procedure such as navigating to manage the Base plan, I was redirected to the Youtube TV home screen. I kindly request two things: firstly, to verify the cancellation on 9/19/21 for a refund of $58.00, and secondly, to assist me in canceling my Youtube TV subscription. My email associated with this account is [redacted] Thank you!

Hello dear support team. I am experiencing an issue with my Gmail account that is causing me some difficulty. The problem concerns the account [redacted] Since my phone was stolen, I no longer have access to the phone number or confirmation codes. I do remember my password and there is a number associated with the account: 0[redacted]8. My primary account is [redacted] Thank you in advance.

Approximately 28 days ago, as per Google's last known activity, I deleted some videos from my channel. These videos were slated for replacement with improved versions. However, upon deletion, I encountered an error message. To troubleshoot, I refreshed the page assuming I was logged out or there were maintenance issues. Eventually, I had to verify my identity due to "Suspicious Activity" by confirming my phone number and entering a code received on my phone. Despite this, I continued facing login issues across various Google platforms like YouTube and myaccount.google.com. Continuous prompts for verification left me unable to address the alleged suspicious activities. Now, despite needing to upload new videos, I am at a standstill as I am unable to log in successfully to address this ongoing issue.

Last week, I encountered an issue with my Google Drive account. Upon login, I was notified that my Google account was disabled due to alleged policy violations. Despite requesting a review, my account remained deactivated. I received an archive of my data, but faced difficulty extracting it. I am eager to contact Google directly, preferably by phone, to gain more insight into the situation and hopefully restore access to my account. My use of Google services is sincere, particularly for work-related purposes in the medical field, making this situation puzzling and concerning to me. Thank you.

Every time I close my internet browser, my Google account is automatically put on "Sync Paused," requiring me to sign in every time I reopen the browser. Despite trying to resolve this by clearing cookies and following forum recommendations, the issue persists. Previously, I would stay logged into both my work and school emails without encountering this problem. However, since last Saturday, I consistently face the "Sync Paused" status upon reopening the browser. I am puzzled as I did not log out of my accounts or make any browser changes. It is exasperating to undergo 2-step verification each time I access my accounts, despite selecting the "Don't ask on this device" option. This interruption significantly impacts my ability to respond promptly to work emails, which is crucial for my job. I seek a definitive solution to maintain continuous login sessions for my Google accounts, as I have done seamlessly for years.

Hello, my name is Allison Miller. My original gmail account was: [redacted] and it has been hacked, along with all the accounts I have had since then. Currently, my phone is signed in to a gmail account by the hacker, not by myself. I have reached out to the local police (Rome City Police Dept., Rome, GA [redacted], Detective Aaron Thacker [redacted]), but they were unable to assist me. I've also contacted my service provider and Samsung, but have not received much help. I have lost access to all my email and Facebook accounts due to the ongoing hacking. Over the past 8-9 weeks, I have changed my phone numbers/accounts three times in an attempt to stop the hacker, with no success. Please remove any and all email accounts from the following phone numbers: [redacted] [redacted] 7-6-[redacted] The hacker, who is my ex-boyfriend, might be using a vpn from the telephone number [redacted] and operating from either [redacted] E. 5th St or [redacted] Detroit Ave in Springfield, FL [redacted]. I appreciate your help. My known email accounts include: nos7lla, all7jay, h7mand7, like7do, iwyfewwnt, am7ller, m7llera, rellima. I am working on providing a full list. Thank you for your assistance. Sincerely, Allison C. Miller [redacted]

In mid-April [redacted], while using a public computer, my Gmail account '[redacted]' was suddenly signed out. When trying to log back in, I was prompted to verify my identity, which required providing a recovery email that I couldn't fully remember. Despite attempts, I couldn't recall the correct email. I had set up a recovery email with Outlook, but couldn't access it. There is a teacher who had communicated with me via email and included my recovery email in the conversation. Although I had a phone number associated with the account, I wasn't given the option to use it for recovery. I remember successfully recovering another Google account in [redacted] by answering security questions about devices used and account creation date. However, the current account has been locked for over 6 months with no success in contacting Google support or recovering through their website. I feel frustrated and discouraged by the lack of options to verify my identity. If anyone has faced a similar issue and successfully recovered their account, I'd appreciate hearing about your experience. Finding a way to prove my identity and regain access to my Google account would bring great relief.

I am unable to access my Google account at all. Despite attempting to use the recovery page and reaching out to customer service via email, there has been no response. Access to my account is crucial since it contains all my personal data, and unfortunately, I lack any physical copies of this information. All my other accounts are dependent on the Google account, and I no longer possess the linked phone number. The number associated with my Google account is a Google Voice number, and due to my inability to access my account, I am unable to receive a verification code. I have exhausted all avenues to recover my account without success. I can provide various details such as names, emails, and contacts associated with my account as proof of identity. It is imperative that I regain access to my account, especially since my identification documents are stored in my Google photos. Name: M. Diaz Gmail: [redacted] Contact Phone: [redacted] (unreachable) Recovery Answer: Ernesto Year Account Created: Approximately [redacted] Contacts on Account: - Lupe Diaz [redacted] (Guadalupe/Mom) - Maria Salazar [redacted] (Mami) - Nelson Preves [redacted] (Papi) - Issa Freeman [redacted] Additional Person Names on Account: - Leslie Newnes - Lyndon James - Diana Harry - Juan Diaz

After being informed that my information was exposed online by Google, I have been struggling to reset my password. Due to a recent major concussion, I am still recovering and urgently need to speak with a Google representative. The repercussions of this situation have resulted in missing crucial medical appointments in Toronto, exacerbating my PTSD and other concussion-related issues. As a 72-year-old retired Senior Board Member of a Human Rights NGO, this incident has significantly impacted my well-being. I am seeking assistance from Google to rectify the breach, reset my password, address software issues, and restore functionality to my phone. Kindly provide me with a toll-free number to reach a live representative, preferably in the US or Canada.

I need access to my previous Gmail account, [redacted], to retrieve my Google photos associated with it. I now have a new account but can't access my baby's pictures. My ex had linked his account, [redacted], to mine and set it as the recovery email. The situation was complicated last time I tried to log in. I have all the necessary information to verify the account if needed. Thank you.

Hello, I am experiencing issues signing into my Gmail account. Someone has altered my Gmail name and recovery details. My name is Patricia Williams, and my Gmail address is [redacted] The recovery email associated with the account is [redacted] My phone number is [redacted][redacted], and I reside in France, using a Samsung Galaxy A70. I would appreciate any assistance in recovering access to my Gmail account. Thank you for your help.

My Google account, tied to my Cottage Rental Business on Watts Bar Lake, TN, has been compromised by the individual who purchased it but has not paid the remaining $40,[redacted]. I am pursuing legal action to recover the funds. However, she has interfered with my Gmail account ([redacted]), preventing me from accessing it. I have exhausted my options and request assistance in restoring my account as soon as possible. Additionally, my Mindspring email account has disappeared, leaving me without any means of electronic communication. The situation is urgent since the individual is determined to cause harm. Your prompt help is greatly appreciated.

I inadvertently downloaded a suspicious file leading to my Gmail, Discord, and Facebook accounts being compromised. The perpetrators changed the password and logged me out of all sessions. Despite trying Google's recovery console, it requires scanning a QR code leading to the same page. Using the backup recovery email function failed as well. I do have a recovery email, [redacted] Any assistance or guidance would be highly valued. Contact me at [redacted]

I recently reached out regarding an issue with my email address, which is: [redacted] Google has locked me out and disabled my account citing suspicious activity without specifying what it entails. I spoke with a tech support agent from your company who directed me to another partner company for live assistance, but I lack the funds to seek help there. I am financially strained due to my disability and dependence on a Federal grant. Access to my Google Photos account is crucial as it contains irreplaceable personal content, including family photos, videos of significant life events, and commercial footage. I urgently need to retrieve these files from my disabled account to transfer them to a new Gmail account. Despite repeated attempts to communicate with Google, I have not received a response or resolution. I implore someone to contact me at [redacted], my name is Scott Waste, to assist me in recovering my valuable data.

There has been unusual activity on my Google account. About a month and a half ago, I received a call from a person claiming to be Google customer service, who then accessed my computer under false pretenses. Money sent to me via Facebook was redirected to someone in Iowa, causing me financial distress. Recently, I discovered my Google and Facebook accounts were compromised, resulting in unauthorized transactions totaling $[redacted]. I am disabled and struggling due to this loss. I contacted Facebook multiple times with no resolution. I have screenshots and records of the incidents. I rely on fixed income, and this situation has left me unable to pay my bills. I urgently need assistance to recover the stolen funds. Thank you for your attention to this urgent matter.

As the owner of YouTube, I want to express my concern about the removal of certain hunting sites that lack proper explanation or resolution. I am a Vietnam Veteran and dedicated Hunter facing the discrimination against these platforms. The removal of content, such as Seek One's site, without a clear explanation is upsetting. It appears to be an issue of employee training and organizational oversight. This action goes against the values of free will and rights that I fought for in serving this country. It is important for YouTube to address this matter and ensure that freedom of speech and the press are respected on the platform.