FlipKart Customer Service Issues

Yesterday, I received the replacement for my product. However, I am facing several issues with it: 1. The product emits smoke upon starting. 2. The juicer, instead of providing juice, only produces pulps. 3. The product is unusually noisy. Initially, I had requested a refund for the first product due to these issues but was denied based on your policy. The replacement product is even worse, prompting me to now request a refund again. I found the customer service executive I interacted with to be ill-mannered and rude. It seems like he either did not understand the problem or chose to ignore it. Instead of addressing the issue, he directed me to Maharaja Whiteline's customer care number, which has been unreachable for the past hour. This whole situation is quite frustrating and time-consuming. I had to take time off during weekdays to receive the order, and I now urge you to take the necessary steps to provide me with a refund promptly. I am tired of dealing with these challenges and hope for a swift resolution. Thank you.

I recently purchased a ladies jumpsuit and an embroidered anarkali suit from your website, costing Rs [redacted] and Rs [redacted] respectively. Unfortunately, when the items arrived they were not the correct size or color that I had ordered, so I promptly returned them on the same day, October 29, [redacted], when they were picked up by a Flipkart agent. However, I have yet to receive the refund in my account. I paid for the items on delivery, which is my preferred method, and despite numerous complaints and conversations with your customer service representatives, I have not seen any progress. I have followed all the suggestions given by your team, including providing bank statements, but my bank has indicated they cannot assist due to the nature of the payment method. I am feeling increasingly frustrated as it is now March 13, [redacted], and the refund issue remains unresolved.

Hello, I am Avhishek Gazmer, and I need to report a serious issue. I was deceived by a seller on Flipkart, and I have evidence to support that the seller is fraudulent. I paid for a [redacted] GB SanDisk SD Card, but I received a 64 GB SanDisk Pen Drive instead, which is only half of the storage capacity I paid for. Furthermore, the product itself is incorrect as I ordered an SD card, not a Pen Drive. I have uploaded screenshots of the purchased product and the one I received from Flipkart. I kindly request your assistance in addressing this matter of fraudulence as I have been a loyal customer of Flipkart for the past 10 years. Best regards, Avhishek Gazmer

I requested a return, but the Flipkart agent refused to take it, claiming some material is missing. However, the product received is different from what was ordered, and no additional materials were sent. The agent rejected the return and Flipkart canceled my request based on the allegations of missing items. I need assistance to process the return as I still want to return the order.

Hi Flipkart Team, I would like to address the issue regarding my order as mentioned in the subject line. Initially scheduled for delivery on April 1st, the order has not yet arrived. The Flipkart application has not provided any updates since April 2nd. Despite multiple attempted deliveries, the package has not been successfully delivered. Communication with the delivery boy, sourced through the Flipkart app, has been unsatisfactory. The delivery person has been unhelpful, repeatedly delaying the delivery by promising it for the next day. To add to the frustration, I recently received a message stating that the package was rejected and being returned to the seller. Upon seeking assistance via chat support, one callback resulted in a lengthy hold time of over 15 minutes, leading me to eventually disconnect without resolution. While I acknowledge occasional delays in parcel deliveries, a 4-day delay is quite unreasonable. As a loyal Flipkart Plus member, this experience has been disappointing. I urge for immediate action to be taken to address these issues promptly. I am hopeful for a swift and more satisfactory response. Thank you, Ankesh

I ordered a Boat soundbar on March 28th and it was delivered on March 30th, but I have yet to receive the installation service. Despite reaching out to customer care 74 times, my issue remains unresolved. 6 complaints were filed for installation, and 5 were closed without my involvement. This lack of response and closure without resolution is disappointing. I am considering taking legal action against Flipkart if my issue is not addressed promptly. I would prefer a refund over installation at this point. Contact me at [redacted]/[redacted] or [redacted] - Uday Kiran Babu from Hyderabad

I'm reaching out about my order OD[redacted][redacted]0 placed on Apr 13, [redacted] that has not been delivered to me yet. Strangely, the system shows it was delivered to the email - [redacted] instead. The email notification I received is as follows: "Hi Customer, An item has been delivered. Order placed on Apr 13, [redacted] Order ID OD[redacted][redacted]0 Journey SMS updates sent to [redacted] We are happy to inform you that an item from your order has been successfully delivered. An invoice copy has been attached to this email. Manage Your Order Your Rewards with this order coin 14 SuperCoins Will be credited after return period is over. Click here We value your feedback. How likely are you to recommend Flipkart to your friends and colleagues? 1 2 3 4 5 Very unlikelyVery likely Your response will be recorded, and you will be redirected to our feedback form. Pulse oximeter fingertip meter Finger Oxygen Saturation Heart Rate Monitor Oximeter with 6 month guarantee Pulse Oximeter Pulse oximeter fingertip meter Finger Oxygen Saturation Heart Rate Monitor Oximeter with 6 month guarantee Pulse Oximeter Seller: KKC ASSOCIATE Qty: 1 Thank you for shopping with Flipkart! Got Questions? Please reach out to our 24x7 Customer Care Flipkart.com Flipkart.com" Please assist in resolving this matter so I can receive my product. Thank you.

Hello, I would like to address an issue I experienced with my grocery order on 26/03/[redacted]. Despite my bank account being charged Rs. [redacted], the order did not go through due to technical issues. I have reached out to customer service multiple times, but have yet to receive a resolution. The bank claims that the money was sent to the merchant, while the UPI Customer Care confirms the successful transfer. I have provided all relevant screenshots and details, including my order ID (OD[redacted][redacted]0) and transaction information. I kindly request a refund of Rs. [redacted] or confirmation that the amount was not received for the bank chargeback process. Thank you for your attention to this matter.

I made a flight booking on Flipkart for a trip from Manchester, UK to New Delhi, India on 2nd May. Unfortunately, my flight was canceled, and now I am stranded in the UK. I have been emailing Flipkart daily, but have only received a single response stating that they will follow up with me. The customer service representatives I spoke to don't handle travel bookings, just products. Additionally, the travel desk contact number provided on the Flipkart app appears to be incorrect. I am unsure of what steps to take next. I believe Flipkart should either reschedule my flight for another date or provide a full refund.

Dear Customer Service, I want to bring to your attention my recent disappointing experience with a Flipkart order. On April 18, [redacted], I placed order number OD[redacted][redacted]0 with the expectation of receiving it by April 27, [redacted], as promised. However, upon receiving the order, I discovered that the product was old, the remote wasn't functioning, and there was no remote holder included. I promptly contacted Flipkart on April 27, [redacted], at 3:00 pm to request a replacement. As assured, I received a replacement message shortly after. To my surprise, on the same day at 3:22 pm and 3:31 pm, I received a call from a representative claiming to be from VG Sonic/Flipkart. Despite confirming my request for a replacement, I was informed that it would not be approved, and subsequent replacement requests were canceled without my consent. Additionally, I was told by Flipkart's representative that no such calls were made on their behalf. It's disheartening to see my replacement requests repeatedly canceled, citing product unavailability reasons that seem questionable. I have made multiple attempts to request a replacement but have faced continuous challenges. I seek clarity on this matter and hope for a resolution that aligns with your service standards. Attached are some relevant screenshots and call details for your reference. Best Regards, Subhankar Mazumdar

Dear Customer Service, I placed an order for a Boult Bluetooth headset with the order number OD[redacted][redacted]0 on April 6, [redacted], and it was delivered on the 13th of the same month. Unfortunately, the item was defective, so I requested a replacement which was approved with a pickup scheduled for April 24. The courier service has been repeatedly canceling the pickup intentionally. They call and disconnect, falsely claiming I didn't respond. Despite raising the issue with Flipkart, the same problem persists, with replacements being canceled due to courier issues. After speaking with Flipkart, they assured me the item would be picked up by May 5. Frustrated with this ongoing problem, I request an immediate refund as I no longer wish to use their services. If the item can be delivered and payment collected, I fail to understand the difficulty in arranging a pickup and replacement. I kindly ask for a prompt refund before I pursue legal action against Flipkart for their poor service. I will also share my experience on social media. Thank you.

The seller accepted my replacement request, and the replacement product was scheduled to be delivered by April 26th. However, the delivery did not happen until May 3rd. Upon tracking, I noticed the product was moving back and forth between Visakhapatnam and Vijayawada. When I inquired at the nearest hub, they mentioned an address issue. Although the original product was delivered to the same address without problems, the updated replacement failed due to this address discrepancy. When contacting customer support to rectify the address, I was informed that a new request needed to be placed by canceling the previous one. Despite requesting a new return or refund, the initial representative only canceled the return without further action. Now that the return date has passed, I seek a resolution. Waiting over 15 days for the product, I no longer wish to receive it and request a refund. Kindly assist in arranging a refund request with the seller.

I purchased a Philips BT40 Portable Bluetooth Speaker on April 29th, [redacted], from Flipkart. It arrived promptly on April 30th, which I appreciated. However, the product was defective, and I wished to return it for a refund as it did not meet my expectations. My only option was a replacement, so I requested one hoping it would resolve the issue. The replacement arrived, but I encountered the same problem - the speaker's volume decreases and increases suddenly while in use. I am now seeking to return the product and receive a refund. I have been unable to reach a customer service representative, and even the chat support has not been helpful. My attempts to call have been unsuccessful, and I have faced difficulties in speaking to an English-speaking customer care agent. I am dissatisfied with both the product and Flipkart's handling of this issue.

Subject: Complaint Regarding Missing Accessories for Purchase Order OD[redacted][redacted]0 Dear Grievance Officer, I wish to address an issue with my recent purchase from Flipkart. I bought an Apple iPhone 12 mini on April 16, [redacted], with Order Number OD[redacted][redacted]0. Upon receiving the product, I discovered that some accessories were missing. I promptly contacted Flipkart through their mobile application, filed a complaint, and requested a return. Although I received confirmation for the return, I am encountering difficulties with obtaining a refund. Flipkart seems reluctant to assist me, citing an unusually high number of returns as the reason for blocking my account without prior notice. Considering that my returns are minimal compared to my total purchases, I find this unjustified. I have escalated the matter to the National Consumer Helpline under the Government of India Department of Consumer Affairs for further intervention. I am attaching relevant emails and messages for your reference. I urge you to look into this personally and resolve the issue promptly. Your cooperation in this matter would be greatly appreciated. Sincerely, H. Dewan Mohamed

Dear Sir, Regarding order OD[redacted][redacted]0, I received the following items: 1) Aspir Tempered Glass Guard for Mi Redmi Note 5 Pro, which was delivered today, and 2) SHIELD Tempered Glass Guard for Mi Redmi Note 5 Pro, delivered on 10.05.[redacted]. Unfortunately, the "Aspir Tempered Glass Guard for Mi Redmi Note 5 Pro" is different from what I had ordered. I spoke with your executive just now, and she initiated a return request. However, the return request was mistakenly placed for the "SHIELD Tempered Glass Guard for Mi Redmi Note 5 Pro" instead of the correct item. I would like a refund for the Aspir Tempered Glass Guard for Mi Redmi Note 5 Pro. Thank you.

Dear Sir, I placed order OD[redacted][redacted]0 for a Glass Guard. The product received today was the SHIELD Tempered Glass Guard for Mi Redmi Note 5 Pro, which is satisfactory. However, the Aspir Tempered Glass Guard I received is different from what I ordered. I spoke to a customer service representative regarding a refund for the Aspir Tempered Glass Guard. There seems to be a mistake in the return request as it was initiated for the SHIELD Tempered Glass Guard, not the Aspir Tempered Glass Guard. Please arrange a refund for the Aspir Tempered Glass Guard for Mi Redmi Note 5 Pro as soon as possible. Thank you.

I am facing a serious issue with Flipkart. I had ordered a pair of Realme earbuds, but when I received the package, it was empty. I contacted customer care and they advised me to raise a missing item request. After submitting the required verification documents, I was informed via email after 2 days that my return request had been closed. Shortly after, I received another email stating that my Flipkart account had been blocked and I was advised not to log in. I am unable to access my account to make purchases, especially with the current lockdown restrictions. I urgently need to buy essentials like books, clothes, and a mobile phone. I kindly request assistance in unblocking my account and resolving this matter promptly. If you need to reach me, please call me at [redacted]. Thank you.

Dear Team at Flipkart Customer Care, I hope this message finds you well. I am reaching out regarding my recent purchase, a Flipkart-branded cooler, where I encountered an issue with the air throw and airflow not aligning with the product details. Upon contacting customer service, the representative initiated a visit from a technician, but due to COVID-19 cases at my residence and my profession as a doctor, I had to advise against the visit. Despite my repeated objections to the premature "issue resolved" notifications, the problem persists unresolved. I kindly request your assistance in facilitating the return process for a refund as this experience has shaken my confidence in buying high-value items from Flipkart. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Sincerely, Dr. B. Sachdeva Managing Director, Smile Innovators

Subject: Delayed Delivery and Compensation Request I am disappointed to report that despite numerous phone calls and assurances, my grocery items scheduled for delivery on May 9, [redacted], have not been received. Given the current situation with Covid, these cleaning and sanitization products are essential, specifically Nimyle Floor Cleaner, Surf Washing Powder, and Dettol, among other items. I have exhaustively attempted to seek assistance through approximately 20 phone calls to customer service, interactions with representatives including Deepa, Shubham, and Rishabh all documented. Regrettably, I have only been advised to be patient. I am seeking compensation of INR 50,[redacted] for the mental distress caused and request the immediate delivery of my order along with a swift processing of the compensation. Please be aware that Flipkart will bear full responsibility for any potential consequences if the delay in delivery results in any infection, in spite of my advance payment. I anticipate a prompt resolution to this matter. Thank you. Warm Regards, Samir

Subject: Follow-Up: Request for Return of Order ID: OD[redacted][redacted]0 Dear Customer Service, I'd like to address the issues encountered with my recent purchase of the Wheeley Professional Pulse Oximeter, Order ID OD[redacted][redacted]0. Upon receipt on April 26, [redacted], I noticed multiple concerns with the product, including scratches on the screen, an ineffective battery, and difficulty in obtaining accurate readings even after battery replacement. I promptly requested a return on April 28, [redacted], with Return ID [redacted][redacted], expecting a pick-up by May 10, [redacted]. To my dismay, the return was cancelled on May 9, [redacted], citing a policy deadline of May 3, [redacted]. I assert the following: 1. The return request was submitted within the stipulated timeline. 2. Confirmation of a pick-up date prolonged false hope. 3. Personal circumstances hindered immediate communication. Given the challenging times of the ongoing pandemic, a swift response from your end regarding the refund would be greatly appreciated. Thank you for your understanding and prompt attention to this matter.