Facebook Customer Service Issues

Archive 1735

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1735. It includes a selection of 20 issue(s) reported February 6, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help regaining access to my Ramön Mörenö RM Facebook account. It seems to have been hacked or disabled without explanation. I play professional soccer in El Salvador and have a lot of connections. There may have been confusion with my twin brother, Ever Leonel Rodriguez Moreno, as we share a birthday on 02/12/97. Facebook mistakenly tagged him in my posts, and someone kept trying to report me, leading to a 2-day account restriction. This account is essential to me as it holds valuable photos and memories of my late father, not to mention my Free Fire Garena progress worth nearly $[redacted]. Losing access due to misunderstandings or envy is unfair. I need assistance to resolve this issue.
Reported by GetHuman-ozil_rm on Monday, February 6, 2023 1:55 PM
Dear Sir, I have been in a situation where my personal Facebook account has been permanently disabled for 30 days without my government ID card being issued. I have followed all of Facebook's community guidelines and have already confirmed my identity with them. I have not engaged in any illegal activities or posted anything inappropriate. It seems that my account was reported by someone, leading to its permanent disabling. I have submitted my official documents to Facebook two days ago but have not received a response from their team yet. I kindly request you to reopen my account at your earliest convenience as I have personal data stored on it. Thank you, N.A. Email: [redacted]
Reported by GetHuman8152134 on Monday, February 6, 2023 2:40 PM
Hello, I believe one of my old Facebook pages was hacked, resulting in Facebook unpublishing the page and blocking my personal account. Despite my efforts to recover my account by requesting a verification code, it has been unsuccessful. I encountered issues receiving the code through phone verification and when attempting to submit my ID for account recovery. The Facebook Help Center did not provide a solution as clicking on the continue button led to no action. Contacting various Facebook customer service numbers proved futile as they were not accepting live calls. Emailing them with screenshots of the situation has also not generated a response. I am concerned as my personal account may be deactivated in 26 days. I have been dealing with this issue for four days already and seek a resolution. Thank you, Victor.
Reported by GetHuman-suprasoc on Monday, February 6, 2023 5:32 PM
Happy Birthday! As you transition to adulthood, there are changes to your Facebook settings. Some of the protections for minors no longer apply. It's important to note that anyone can now message you, your search listing can be public, and the tag suggest feature is available. Also, remember that content shared publicly can be seen by anyone both on and off Facebook. Make sure to review and adjust these settings accordingly. Keep in mind that becoming an adult means more responsibility for managing your online presence and privacy. Happy Birthday, and enjoy exploring and updating your new Facebook settings!
Reported by GetHuman8154087 on Tuesday, February 7, 2023 3:27 AM
After unknowingly downloading malicious software on my computer, I woke up to discover my Facebook account had been compromised with inappropriate posts. Despite providing Facebook with my ID to verify my identity and innocence, they permanently disabled my account.
Reported by GetHuman-dondkawa on Tuesday, February 7, 2023 3:56 AM
Bonjour, Mon compte Facebook (Gaëtan Prot) a été piraté le 3 février [redacted] à 8h00, et j'ai reçu une alerte de Facebook à ce moment-là. Le pirate a publié du contenu interdit vers 8h15 (heure française). J'ai essayé de récupérer mon compte pendant 2 jours, mais une fois récupéré, Facebook l'avait bloqué. J'ai demandé un examen, mais la réponse de Facebook a été catégorique et définitive.
Reported by GetHuman8154438 on Tuesday, February 7, 2023 9:47 AM
I just opened my profile and saw this message about community standards popping up again with the first likes. I want to know what this is about right away: "Your account will be restricted for 24 hours Activity related to your account violated our Community Standards. As a result, you are unable to perform one or more of your day-to-day actions." What's going on with these "community standards" once again? I need to understand what this means: "Your account will be restricted for 24 hours. Activity linked to your account has breached our Community Standards, so you may not be able to carry out some of your everyday actions."
Reported by GetHuman8154610 on Tuesday, February 7, 2023 12:30 PM
Good morning, I am Elena from Betamaxtech and used to be the admin of page-Betamax.Tech which was recently deleted due to a stolen personal account. I have lost admin access and the group is still active but I am no longer the admin. There seems to be a discrepancy in the number of members in the group. There are [redacted] displayed at the top, but the people page shows [redacted]. I am concerned there may be an unknown person who could remove me as admin. I am unsure how this has happened and I would like to reclaim admin privileges. We have put a lot of effort into running this page and group, and its sudden disappearance is distressing. We need assistance in understanding what has occurred and who is responsible for this action. Please reach out to me urgently. Your help is greatly appreciated. Kind regards, Elena Zhang
Reported by GetHuman8156417 on Wednesday, February 8, 2023 2:44 AM
Happy Birthday! As you transition to adulthood on Facebook, some of the previous protections for minors no longer apply. Now, anyone can message you, you can have a public search listing, and use tag suggestions. Remember, anything you share publicly can be seen by anyone both on and off Facebook. Make sure to adjust your settings accordingly. Thank you.
Reported by GetHuman8157206 on Wednesday, February 8, 2023 2:36 PM
Hello, I recently experienced unauthorized access to my account, which led to its lockout by Facebook. Following Facebook's request for identification verification, I initially uploaded an image of my ID with certain details hidden. Unfortunately, Facebook was unable to confirm my identity based on this submission. Consequently, I submitted a clear image of my driver's license without any redactions. I am concerned that the hacker may have interfered with my account in a way that complicates identity verification. I am striving to communicate directly with Facebook to clarify this predicament, yet I have encountered difficulty locating contact information or chat support. Thank you for any assistance. Best regards, Eri Q.
Reported by GetHuman8157581 on Wednesday, February 8, 2023 4:52 PM
I've been locked out of my Facebook account for months due to being hacked by someone who harasses me. I desperately need access to retrieve a vital video showing the theft of my car, crucial evidence for legal proceedings. Without this video, I won't be able to press charges, leaving me without transportation to take my kids to school and attend medical appointments. Resolving this issue is the only thing standing between me and obtaining justice. My original Facebook account was set up in [redacted] under [redacted] You can reach me at [redacted] or on [redacted]. Please assist me in recovering my account.
Reported by GetHuman8158447 on Wednesday, February 8, 2023 10:40 PM
Hello dear Facebook team, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account, citing a violation of Facebook community standards. I have provided all the necessary identification to prove my identity. I hope you can review my appeal promptly and reinstate my account. Thank you, Facebook team ❤️ Facebook name: Rajesh Kumar Email: [redacted] Date of birth: 01/01/[redacted] Country: India Please assist me.
Reported by GetHuman8157915 on Thursday, February 9, 2023 2:44 AM
Yesterday, my account was hacked, and it was promptly disabled with no chance of retrieval. The hacker altered my name, surname, and attached phone number. I followed all the necessary steps to inform them of the unauthorized access, but unfortunately, I received a message stating the decision was final. Despite providing my information and documents, I am unable to recover my account. I am in need of assistance.
Reported by GetHuman-espmarco on Thursday, February 9, 2023 11:00 AM
I need help accessing my account. I've been prompted to enter a recovery code, but as I usually verify my account on other devices using the code generator on my logged-in device and I do not have my phone number linked to my account, I don't have any recovery codes. Despite emailing [redacted], providing my ID, and trying various methods, I am still unable to regain access to my account. Your assistance in recovering my account would be greatly appreciated.
Reported by GetHuman8159470 on Thursday, February 9, 2023 2:10 PM
Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. Unfortunately, my Facebook account is now disabled, and I am unable to log into my Instagram account. I adhere to Facebook's community guidelines and have important personal information stored on my Facebook account, crucial not to lose. My identity is verified through my Facebook account, and I have submitted the necessary documents for appeal. I kindly request a review of my account to resolve this issue promptly. Thank you, Facebook Team. Full Name: Shaik Mazhar Maxwell Khan Country: India
Reported by GetHuman8159892 on Thursday, February 9, 2023 5:09 PM
I recently started a new business and decided to create a Facebook profile to attract new customers. Several years ago, I had a previous Facebook page which I had requested to be deleted due to inactivity. I had no issues or violations on that account. However, after creating my new profile and business page, I was unexpectedly suspended by Facebook. It seems like the suspension might be related to my old account not being fully removed. Despite uploading my picture as part of the identity verification process, the suspension was not lifted. I am unsure how to resolve this issue as I believe the suspension is unjust, considering I followed the guidance to not log back into the old account which was supposed to be deleted. I am seeking advice on what steps to take next to address this unfair suspension.
Reported by GetHuman8160126 on Thursday, February 9, 2023 6:37 PM
My pages were taken from me due to unauthorized access. My profile was changed on 12/01/[redacted] by two email addresses according to my email inbox. [redacted] Thursday, December 1, [redacted], at 01:38 (CST) Near Powhatan, USA Chrome, Windows [redacted] Thursday, December 1, [redacted], at 01:38 (CST) Near Powhatan, USA Chrome, Windows Consequently, my page "Headburnbeatz34" was taken away from me on the same day. On 12/03/[redacted] at 13:21 (German Time), I was able to regain access to my Facebook profile and found out that the pages "Aladin34," "Unbeatablez," and "PlayeRs'us" had also been taken away from me. I am urgently requesting help since the email support has not been able to assist me until today. I want to emphasize that my Facebook profile is SAFE with me now!!! But I would like to have my pages back. I am kindly asking for your urgent assistance and cooperation!
Reported by GetHuman-headburn on Thursday, February 9, 2023 10:31 PM
I believe my pages were taken from me due to unauthorized access. My profile was changed on 01.12.[redacted] by two different email addresses, [redacted] and [redacted] As a result, my "Headburnbeatz34" page was either removed or the rights were taken away on the same day. On 03.12.[redacted] at 13:21 (German Time), I was able to regain access to my Facebook profile. Upon logging in, I discovered that my pages "Aladin34," "Unbeatablez," and "PlayeRs'us" had also been stripped of my rights. I urgently request assistance as the email support has been unable to help me to date. I want to emphasize that my Facebook profile is now secured, but I am eager to regain control of my pages. Your urgent help and cooperation are greatly appreciated.
Reported by GetHuman-headburn on Thursday, February 9, 2023 10:35 PM
I am Brenda Spear. I have two accounts that have been hacked. One of the accounts has been changed from Brenda Spear to Brenda Spea. They altered my birthday, address, and profile picture. My other account, Brenda Winterringer, was changed to Brenda Wint, and I cannot access it. I have been seeking help for months without success. I don't know who is hacking my accounts, but I need assistance. I request that both accounts be deleted or recovered so I can use them. Your help is much appreciated. Thank you.
Reported by GetHuman8161014 on Friday, February 10, 2023 2:36 AM
Hello there! I recently joined Facebook and mistakenly set up a professional account instead of a personal one. I aim to showcase products and connect with customers. Could you please explain the distinction between a professional and a personal account? I am not looking to become a digital creator. Would a professional account be beneficial for my needs? Also, if I need to switch back to a regular personal account, can you guide me on how to do so? Thank you for your assistance.
Reported by GetHuman8161045 on Friday, February 10, 2023 2:57 AM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!