Facebook Customer Service Issues

Archive 1576

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1576. It includes a selection of 20 issue(s) reported December 18, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently got a new phone and forgot my password for Facebook. While I can still access it on my old phone, I can't on the new one. The email linked to my account is no longer active, making it impossible to retrieve my password through Yahoo. Additionally, the phone number associated with my account is outdated, and I can't receive a verification code.
Reported by GetHuman-shawnnel on суббота, 18 декабря 2021 г., 2:14
My personal Facebook account was disabled without any reason. I don't post any illegal activities on my personal account. I also follow the Facebook Community Guidelines by using my real name, photo, and phone number. This account contains my personal data. I can't log in and suspect someone reported my account unfairly. Please recover my personal account. Thank you, Facebook team.
Reported by GetHuman6925570 on суббота, 18 декабря 2021 г., 2:38
My current issue is that although I have two numbers on Facebook, only one number is working for sending messages. When I try to send a message, only one number displays. Kindly assist me in resolving this so that both numbers show up when sending a message. Currently, only one number, [redacted], is appearing. My primary number starts with [redacted] [redacted] [redacted] but it is not displaying correctly.
Reported by GetHuman6925608 on суббота, 18 декабря 2021 г., 3:03
Dear Facebook Team, I am reaching out regarding an issue with my Facebook account. When trying to log in, a code is generated as part of the security checks, but I did not receive the code after requesting it. I was prompted to wait 24 hours to receive the code, but even after waiting the specified time, I did not receive it. I kindly ask the Facebook team to look into this matter and provide assistance on how to resolve it. Please reply to me at this contact number: +[redacted]13. Thank you.
Reported by GetHuman6925818 on суббота, 18 декабря 2021 г., 5:10
Hello, My Facebook account has been locked, and I am unable to access it. I am requesting a code to be sent via email or through the phone option to unlock my account. It is showing a learn option instead of the usual get started prompt, preventing me from logging in. Below are my account details for verification purposes: Account Details: ----------------------- Name: Ravi Shankar Patel Password: sapna11bbb Email: [redacted] Phone Number: [redacted]
Reported by GetHuman6925893 on суббота, 18 декабря 2021 г., 6:01
My Facebook accounts have been disabled multiple times without any valid reasons. Now, I'm facing difficulties adding a photo to my new account. Every time I try, the photo is mysteriously hidden and suppressed. I'm unsure who is behind this malicious act. I kindly request assistance in uploading my profile picture on Facebook as it seems someone is intentionally blocking me from doing so. I am Uma Shankar Pandey, the President of the World Association of Scholars and an International Human Rights Lawyer from Delhi, India. Date: 18-12-[redacted]. Contact me at [redacted]
Reported by GetHuman6925900 on суббота, 18 декабря 2021 г., 6:04
Hello Facebook community, I used to be a Facebook user, but I am currently having trouble logging out of my account. It appears that my account is not linked to any email or mobile number. When I try to log in from another device, it asks for my friend's verification. Unfortunately, my friend can't remember their password as they haven't used the account in a while. I believe my Facebook account is connected to my Instagram. The email associated with my account is [redacted], and I still remember the password. However, I am unable to log in.
Reported by GetHuman-aceo on суббота, 18 декабря 2021 г., 7:31
My personal Facebook account was disabled inexplicably. I have not posted any illegal content, always adhered to the community guidelines, and used authentic information. My real name and phone number were used, and now I can't access my account. I believe it was reported falsely. My personal data is on that account, and I need it recovered. Thank you, Facebook team.
Reported by GetHuman6925993 on суббота, 18 декабря 2021 г., 7:35
Hello, my Facebook account is currently locked. This is my authentic Facebook profile. I encountered an issue where an emoji appeared under my post after hitting 'post'. I attempted to remove it, but it remained. I cannot access my account as I have forgotten my password and cannot reset it. I suspect my account may have been hacked. I am seeking a way to regain access to my account. I have been following all provided prompts for three days to reopen my account. Additionally, there is an ongoing incident with the Advent game in our city, which a number of residents are boycotting. Unfortunately, I lost my phone number and have been unable to recover it since. Due to a broken phone and inability to access my email for account recovery, I have not been able to update my contact information. For the past ** days, I have been logging into Facebook without a phone. Despite following the necessary steps, my account remains locked and inaccessible. I require assistance in resolving this issue.
Reported by GetHuman6926052 on суббота, 18 декабря 2021 г., 8:34
I experienced an issue with logging into my Facebook account. After changing my password, the system requested additional confirmation methods to verify my identity. I attempted various methods such as identifying recent comments and asking friends for help, but encountered issues with each option. Despite contacting friends for verification, the link provided did not work, preventing them from confirming my account. I have attached screenshots of these attempts along with my photo and passport details to support my request for access. I require assistance in regaining access to my account associated with the Aiashara news agency, as Facebook serves as the official platform for this media outlet where I work as a journalist.
Reported by GetHuman-nizfa on суббота, 18 декабря 2021 г., 9:31
Subject: Facebook Account Access Issue I have been experiencing difficulty accessing my Facebook account under the name Cindy Forbes Wright for the past two days. Unfortunately, I cannot recall my password for this particular account, which is the one I primarily use. Additionally, I have another account named Cinjani Wright, which I rarely utilize. The account under the name Cindy Forbes Wright is of utmost importance to me, and I desperately need to regain access to it. In an attempt to rectify this situation, I created a new account under the name Cindy Wright using the same phone number, [redacted], hoping it would be linked to my primary account. Unfortunately, this action resulted in the removal of my main account, Cindy Forbes Wright. I have also attempted to receive a code via email at [redacted], yet I have not been successful in receiving the code. This situation is becoming increasingly frustrating as I aim to regain access to my account by Sunday, the 19th of [redacted], as I have plans to meet up with friends and need to communicate with them before Monday. I kindly request your assistance in helping me regain access to my Facebook account under the name Cindy Forbes Wright and Messenger. Thank you for your attention to this matter. Best regards, Cindy
Reported by GetHuman-cindyewr on суббота, 18 декабря 2021 г., 10:57
I created my business Facebook page, Cherished Moments, under the account name Emma Holland instead of my personal account, Emma Brennan, to separate business from personal matters. Unfortunately, I encountered issues and ended up deleting the Emma Holland account. However, the page ownership did not transfer to my main account. I need to grant access to Yell, an external company, for advertising purposes, but I am unable to do so since I am not the page owner. Yell has initiated a request, but I cannot view or approve it. I am seeking assistance on how to become the page owner or how to grant Yell the necessary access for advertising. Any guidance on resolving this matter would be greatly appreciated. Thank you, Emma Brennan
Reported by GetHuman6926262 on суббота, 18 декабря 2021 г., 11:19
Due to unauthorized access attempts, my account was temporarily locked. I have submitted my ID for verification and changed my password. Currently facing challenges, I rely on the support of friends through Facebook and Instagram messenger. These connections are essential to me during this tough period. I am eager to expedite the process of regaining access to my Facebook account, as my friends have been messaging me for support. I kindly request assistance in swiftly resolving this matter to continue receiving the much-needed help from my friends.
Reported by GetHuman6926379 on суббота, 18 декабря 2021 г., 12:40
Hello, I created an FB account with an email ID and phone number that I have lost. I got a new number but forgot my password after logging in on my phone, and I'm now logged out. I am sending you my new email ID to receive a link to reset the password. The account name is under Kuldeep Pathak Raisen. I am wearing a blue coat in the wedding photo attached to the account. Please guide me on how to proceed. Email me the code at [redacted] The ID was created from email [redacted]
Reported by GetHuman-kdpathak on суббота, 18 декабря 2021 г., 12:58
I encountered an issue with my Facebook password, as I was prompted to enter it but then informed that it was incorrect and had been changed without my knowledge. Unfortunately, I am unable to receive a confirmation text on my phone, and I am unfamiliar with the alternative email verification method provided. Despite reaching out to Facebook and providing a copy of my driver's license, they have been unable to verify my identity. I believe that Facebook should offer me the ability to confirm my identity via text message. I am worried about the security of my credit card information since I have utilized Facebook ads. Your assistance in resolving this matter is greatly appreciated.
Reported by GetHuman6926424 on суббота, 18 декабря 2021 г., 13:08
My account is currently locked and I'm unable to enter the code I received on the app. Every time I try, it just redirects me to the previous screen. I have access to the old phone where the account is still logged in, as well as the email and phone number associated with the account. Despite this, I can't seem to log in and now I'm being told I've attempted the code too many times. I uploaded my Photo ID for verification three months ago, yet I haven't received any response. Can you assist me with resolving this issue?
Reported by GetHuman6926613 on суббота, 18 декабря 2021 г., 14:20
My account was hacked, and I provided my ID and birth certificate to prove my identity with my married and maiden names. However, the ID was not accepted, and I'm unsure why. I urgently need access back to my account where I have family connections. It's frustrating to go through this process, and I wish there was a phone contact for Facebook to guide me in regaining access to an account I've maintained for many years to stay in touch with loved ones. I suspect Peg Furman as the hacker, as she has a history of embezzlement. I am eager to regain access to my account promptly.
Reported by GetHuman6926895 on суббота, 18 декабря 2021 г., 15:53
Hello, I wanted to redo my Facebook page and ended up deleting many posts. After some thought, I realized it wasn't a good idea for my breeder image, and I would like to request if you could retrieve them for me please 🙏🙏🙏🙏🙏. I would also like to inquire if it's possible to create albums and files on a page. Best regards, The breeding of the Rose Star'a Palmira
Reported by GetHuman-prodasi on суббота, 18 декабря 2021 г., 17:23
I need assistance with a fraudulent transaction through FACEBOOK MESSENGER PAY on 11/30/21 where I lost $[redacted]. After reporting it to you, I received multiple emails confirming the investigation, but it has been three weeks without a resolution. I have escalated this with my bank, providing them with all the necessary evidence. I urgently require my funds back and would like to know the process for the refund, as I had to close both my son's and my accounts to prevent further unauthorized transactions. Sincerely, M. Cleary
Reported by GetHuman6927978 on суббота, 18 декабря 2021 г., 20:44
Hello, I wanted to bring attention to a Facebook Page called Mastin Adventures where the user is selling Elkin signs at a higher price and charging for trip advice, food advice, and accommodations. When I confronted him, he posted negative comments about me which I find unfair. I believe this behavior preys on unsuspecting users. I have requested Facebook to remove the post. Thank you for your attention to this matter and for safeguarding your users. - Betty Smith
Reported by GetHuman-bsmithat on суббота, 18 декабря 2021 г., 21:08

Help me with my Facebook issue

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