Facebook Customer Service Issues

Archive 1476

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1476. It includes a selection of 20 issue(s) reported July 8, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On June 22, my account was compromised, and despite following the instructions to retrieve it, I encountered issues with the email verification process. The platform was attempting to send a code to a Hotmail account that I don't own, although they clearly have my actual email address on file as well. After numerous attempts to resolve this, I gave up and created a new account, only to be unexpectedly locked out later for allegedly violating community standards without having posted anything controversial. The link provided to contest this decision is not functional, leaving me frustrated and unable to regain access to either of my accounts. I am unsure of what steps to take next to resolve this situation.
Reported by GetHuman6311270 on jueves, 8 de julio de 2021 23:59
On June **, my account was compromised, and I tried following the instructions to recover it. However, they claimed they would send a code to an email address I don't recognize as mine, which is strange as they should have had my real email to notify me. Despite my efforts to fix the problem, I ended up going in circles without success. Eventually, I gave up and created a new account, only to be locked out again recently for supposedly breaking community standards, which I did not. The email provided a link to verify my identity within ** days, but the link seems non-functional. I am frustrated and in need of a reliable solution to regain access to either of my accounts.
Reported by GetHuman6311270 on viernes, 9 de julio de 2021 0:05
My Facebook account, registered under the name Dusty-Anet Lindley, was hacked, and I couldn't regain access to change the password. I then tried creating new accounts as Anet Dusty Lindley and DustyAnet Lindley, but Facebook disabled them. Now, the account DustyAnet Lindley has also locked me out due to security reasons. I suspect someone is hacking into my accounts repeatedly. I've been struggling with this issue for two days without success. It's becoming overwhelming, and I need assistance to delete all three accounts so I can start fresh with a new one. Your help would be greatly appreciated.
Reported by GetHuman6311341 on viernes, 9 de julio de 2021 0:22
About two weeks ago, I mistakenly input the wrong birthdate on Facebook, causing my account to be disabled when I entered [redacted]. Upon starting a new account and contacting Facebook to rectify the error, they reinstated my original account. However, I now face the issue of being unable to remove the new account and access my old one. I need assistance in deleting the new account and recovering access to my original account for which I have forgotten the password, but I remember the password for the new account that I wish to delete.
Reported by GetHuman6311376 on viernes, 9 de julio de 2021 0:32
Hello Facebook Team, I am currently unable to access my Facebook account as it has been locked since June 14, [redacted]. I am being prompted to confirm my identity by uploading an ID, but I have already linked both my phone number and Gmail to the account. I kindly request for an alternative method to recover my Facebook account. Thank you, FD Fürkäåñ zuhaib zaid Email: [redacted] Phone number: [redacted]
Reported by GetHuman6310572 on viernes, 9 de julio de 2021 1:11
My Facebook account was recently hacked. The email linked to the account ([redacted]) is no longer accessible for recovery options, and password retrieval is not possible as the hacker changed the associated email. I did not have 2-step authentication on my account until after it was compromised, so only the hacker has control over it. The phone number on the account is old and not in use for over a decade. I require a more direct method of assistance as the standard recovery options are ineffective. I have submitted my ID to Facebook, and the account photo features me with a small black kitten and a fake mustache, resembling my ID picture. The mentioned email was used to locate the profile, but it may have been deleted by the hacker, necessitating further recovery steps.
Reported by GetHuman6311560 on viernes, 9 de julio de 2021 1:33
My official fully verified Facebook account is linked to my Instagram account. However, my Facebook account was disabled without any reason, along with my Instagram account. I have submitted an appeal to the Facebook team but have not received any response. I kindly request your assistance in verifying my identity to resolve this issue promptly. I have been a loyal customer and appreciate your attention to this matter. Thank you, Sincerely, Facebook Team 🙏
Reported by GetHuman6311689 on viernes, 9 de julio de 2021 2:44
I am having trouble accessing my account that I haven't used in years. I cannot recall the password or email associated with it. My phone number has changed, so using it for account recovery is no longer an option. I only remember the full name on the account. I was able to locate the old account, but when asked to input the password, I drew a blank. If given a hint, like "fa *** ** k," I believe I can remember it. I hope my request can be accommodated; it has been nearly six years since I last accessed this account, and unfortunately, I can't recall the email or password. I've submitted multiple reports but have yet to receive any assistance. Your help would be greatly appreciated.
Reported by GetHuman-kryuji on viernes, 9 de julio de 2021 3:29
I am having trouble contacting Facebook through their report a problem feature. Four women on Facebook, Anna Chowsukhum, Sherry Willard, Amy Atherton, and Kayla Powell, are stalking and flirting with my boyfriend, causing issues. I want their accounts shut down immediately. Thank you - Falena Whitman
Reported by GetHuman-falenawh on viernes, 9 de julio de 2021 4:21
Hi, I am frustrated and upset that my Facebook account has been blocked. I provided pictures of my Driving Licence and Passport as requested, but I received a message stating that if I am deemed too young for Facebook, my account will be disabled. I have been using Facebook for years, and my grandchildren also have accounts. I believe I have not violated any of Facebook's terms. Please unblock my account so I can resume using Facebook.
Reported by GetHuman6312075 on viernes, 9 de julio de 2021 6:17
Hello. I have been attempting to access my account for a few weeks now, but your security system consistently asks for verifications and restricts my access. I have submitted pictures of my ID multiple times for verification, only to receive an email after about a week saying my account is unlocked. However, every time I try to log in again, the system requires me to upload my ID again, locking me out once more. This frustrating cycle is disrupting my ability to use Facebook normally.
Reported by GetHuman6312149 on viernes, 9 de julio de 2021 7:10
Hello! I am having trouble regaining access to my account. When attempting to reset my password, I was given 2 options: enter the password again or select "no access to email account." I have tried all my old passwords without success, and ultimately, my attempts were blocked by Facebook. I can still access the email at [redacted] and the phone number [redacted]3, but the password reset function seems to be missing. I have exhausted all other options and this is the only support avenue I have found.
Reported by GetHuman-qwezer on viernes, 9 de julio de 2021 7:37
I have experienced a security breach by an unknown foreign entity. My Facebook account, crucial for both social connections and business activities, was temporarily disabled due to this incident. Following protocol, I submitted my identification promptly for verification. However, my account has now been permanently disabled, preventing me from logging in or creating a new account. I am seeking assistance in regaining access to my original account or creating a new one to continue operating my social media-based business. This situation is troubling, and I hope for a resolution soon.
Reported by GetHuman6312306 on viernes, 9 de julio de 2021 8:34
I am experiencing an issue with logging into the Facebook application. Every time I try to log in with any ID, it shows an error message asking me to try again. However, I can successfully log in through the Chrome browser. I have tried various solutions like uninstalling and reinstalling the app, and force stopping it, but nothing seems to work. I am unsure why this problem is occurring with the Facebook application specifically. Any assistance in resolving this would be greatly appreciated.
Reported by GetHuman6312350 on viernes, 9 de julio de 2021 8:58
Hello, I am a user of this account. My username on Facebook is SanjySinh Parmar and on Instagram it is Sjayainh_94. The full name on my government ID is Parmar Sanjaykumar. I am from India and my mobile number is +91 [redacted]. Both my Facebook and Instagram accounts were disabled by the security system mistakenly for violating Instagram community standards. Since my Instagram account was linked to Facebook, my Facebook account was disabled as well. I kindly request a review of my appeal to have my Facebook account reinstated promptly. Thank you.
Reported by GetHuman6312683 on viernes, 9 de julio de 2021 11:42
To whom it may concern, I would like to report that my mobile number has been verified and registered to another Facebook account without my authorization. The mobile number in question is [redacted] 50 [redacted]. Although I have canceled this number with my carrier, STC Saudi Arabia, I received an email from Yahoo stating it is still linked to my Facebook account. I am awaiting your prompt assistance in resolving this matter. Thank you for your attention.
Reported by GetHuman-jhesa_mh on viernes, 9 de julio de 2021 12:00
Hello. I would like to sell a Car Charger Dock Stand for the JOYETECH EXCEED D19 E Cig Vape on the marketplace. However, the administrator is not permitting me to do so. I believe this product does not violate the guidelines as it is not an Electronic cigarette or tobacco device, but simply a Car Charger Dock Stand. Thank you. -Mia
Reported by GetHuman-miasedva on viernes, 9 de julio de 2021 12:56
Добрый день. Я хотел бы сообщить, что аккаунт Instagram моей жены api.blog был взломан 09.07.[redacted] в 15:20. Мы получили уведомление о смене пароля и почты, но не смогли восстановить доступ, так как аккаунт был заблокирован. Через час нам пришло сообщение в WhatsApp с номера +1 [redacted], требующее деньги за восстановление страницы. У нас есть всё необходимое для подтверждения собственности страницы. Я обращаюсь сюда, так как не знаю, куда еще обратиться с этой проблемой. Надеюсь, вы сможете помочь нам разобраться с этим. Заранее благодарю за ваше внимание.
Reported by GetHuman-italidza on viernes, 9 de julio de 2021 13:52
My personal account faced advertising restrictions on May 20, [redacted], despite not running any ads. I attempted to appeal to Facebook by using the "Request Review" button on my account page. To appeal, I had to provide my identity verification. I submitted the same document used for verifying my identity to run certain types of ads. The next day, I was notified that the Identity Confirmation failed. Unfortunately, the "Request Review" button is now grayed out and unusable, preventing me from reapplying. Despite numerous support tickets, I have not received any assistance or effective appeal forms. I believe the best solution would be for Facebook to either reinstate the "Request Review" button for me to resubmit my identity or manually review my personal account. Sincerely, Nicolas
Reported by GetHuman6313392 on viernes, 9 de julio de 2021 15:00
My Facebook Ads account got disabled for a policy violation. I boosted a post and tried to change the budget afterward. When I refreshed the page due to it being frozen during an update, I got locked out with a notification related to financial policies.
Reported by GetHuman6313427 on viernes, 9 de julio de 2021 15:06

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