Facebook Customer Service Issues

I have had an account for over 7 years. I was last in the account before April 14th. Now when I try to log in, I am told my account has been hacked. The email address I used for the account is no longer valid, but I cannot change it. I can still log in with the password I remember, but I keep seeing a message saying my account is locked. I have tried to recover it with no success. There are over 7 years of photos in this account, and I am very upset that despite trying everything, all I see is 'Imna your account is locked.' This is my family account. My other account under [redacted] will show the pictures matching with [redacted] I just want to regain access to my account. Thank you, Yumna/Imna.

My name is Michael B. I recently discovered that my account was hacked on April 21, [redacted]. This is a situation I have never faced before, and I felt lost on what to do next. To add to the worry, my son, David B., also had his account hacked. For David, this is especially distressing as he relies more on Facebook than I do. Restoring his account promptly is crucial, and if possible, I would appreciate help with mine too. However, David's situation is more urgent, so please prioritize assisting him. Your help in resolving this matter is greatly appreciated by both of us. Thank you for your assistance.

My Facebook account was disabled recently after a series of attempts to verify my identity. I had set up a website for marketing, purchased a product, and paid for an ad on Facebook. Despite providing my photo ID, my account was disabled just as I was about to start a campaign. I'm struggling to receive the verification code via email on my ProtonMail account, even after multiple attempts. I am willing to provide any additional information or documents Facebook may require to reinstate my account promptly. I urgently need to get my ads up and running as I am working against a deadline. Any guidance on how to regain access to my account would be greatly appreciated.

Name: Srinivasulu Bonala Email: [redacted] Hello, I recently found out that my personal Facebook account was disabled without any explanation. I want to clarify that I always adhered to Facebook's community guidelines and never posted anything illegal. My account had my real name, photos, and phone number, and I only stored personal data on it. It seems like someone reported my account unjustly. I am unable to access my account and kindly request assistance in recovering it. Thank you.

My account was stolen and the perpetrator changed the password, email, phone number, and activated 2FA. I successfully recovered access, added an email, and changed the password. However, I'm stuck at the 2FA stage. When submitting my ID, the webcam and cameras on Microsoft Surface, Pixel 5, and Galaxy S10+ result in extremely blurry pictures. Despite passing that step, the system won't accept the uploaded JPEGs. A quick red message pops up mentioning technical difficulties before the page refreshes, throwing me back to the login screen. I've attempted different browsers and ensured the documents (driver's license and passport) are clear. Unsure what steps to take next to bypass or remove 2FA.

Instagram, which is owned by Facebook, suspects unauthorized access to my account and needs to send a confirmation email. Unfortunately, I had used a fake email address for my account when I was younger to protect my privacy, and now I am unable to receive the confirmation email. I have been locked out of my account, despite attempting to recover it by submitting a photo with a code, my name, username, and face. I have sent follow-up messages over the past two weeks without any response. I am eager to regain access to my account promptly. Moving forward, I plan to update my email and phone number to ensure smoother account recovery in the future. You can reach me at [redacted] Thank you for your assistance with this matter.

Thank you for submitting your information. We have received it. Due to the impact of the current coronavirus (COVID-19) situation, our review process may take longer than usual. Please be patient as we ensure the security of all Facebook users. Your account will remain inaccessible during this time. We appreciate your understanding.

Thank you for submitting your information. We have received it. Given the current circumstances with the COVID-19 pandemic, there may be delays in reviewing your account details. Your Facebook account will remain inaccessible until the review is complete. Your patience and understanding are greatly appreciated. Name: M. Sharif Email: [redacted]

My account was compromised. The hacker changed all my recovery information like email and phone number, and even set up 2-step verification. Despite resetting the password through Facebook's help section and ID verification, I still cannot access my account because of an unknown browser prompt asking for a code. I am not receiving this code and suspect the hacker is getting it instead. The Facebook help options keep leading me back to the login page, which I can only partially access with my password. I am stuck without any way to enter the required code. Even my wife tried to report the account as compromised, but it appears to be deactivated or deleted by the hacker. Any advice on who to contact for assistance would be greatly appreciated. Thank you.

I accidentally clicked on an option in my Facebook account, which prompted me to enter my phone number. After providing my phone number, I received a code ([redacted]) to verify my identity. Upon submitting this code, I was asked to upload a photo of my National ID card. Despite sending the required information, I received a message stating that my account would be disabled in 30 days due to limited staff availability during the COVID-19 pandemic. I joined Facebook a few years ago when I did not have a National ID card. Since obtaining my ID card a month ago, I realized that my date of birth on Facebook does not match the one on my ID card. This discrepancy has led to the possibility of my account being disabled. I am seeking advice on how to address this issue. My Facebook ID is "লম্বা চুলের মেয়ের খোজে," and I can be reached at [redacted] Thank you for any assistance.

Hello Facebook, good morning. My account got hacked on 23/4/[redacted] around 6:48. The scammers posed as a trusted friend on Facebook and tricked me into giving my account details for a supposed online business opportunity. I now cannot access my account as they changed my password and linked email. I need to recover my account promptly to prevent them from scamming others in my friend circle. I have already shared some sensitive information with them regarding the business, making it urgent to secure my account. Kind regards, Enyaude Samuel Idinotu.

Hello, I am reaching out regarding our news channel's Facebook account, NewsKannada. We have noticed that our account has been blocked, potentially due to an error. We assure you that we have not breached any of Facebook's community standards. The block occurred after applying for approval under the special ad category. In the event that our application for special ad access is denied, we kindly request the restoration of our account. Details: - Facebook Account: NewsKannada NewsKannada - Email: [redacted] - Organization: V21 News Kannada We respectfully ask for the reinstatement of our account and access to be granted. Thank you, Amith K. Shinde Social Media Team V21 News Kannada

Dear Facebook Management, I am seeking assistance regarding the disabling of my Facebook account "Bim Bun." The account was disabled on April 22, [redacted], while I was chatting with my friends, family, and girlfriend. I believe I have not violated any community standards. If I unknowingly did so, I sincerely apologize. Below are my account details: - Account Name: Bim Bun - Account Email: [redacted] - Account Phone Number: [redacted]2 - Account Password: Bim06bun28 I kindly request your help in resolving this matter. Thank you for your understanding and cooperation. Warm regards, Bim 23-04-[redacted]

Good morning, I am writing this email as I have made several reports from the Facebook page of Atelier Ritratto Sposa in Badia Polesine and from the management profile of Mktg Ritratto Sposa, but have not received any response. I could no longer access the profiles, everything was blocked, saying there was no internet connection and to try again. Now, since yesterday, it says there are issues and to try continuing in English, but it still doesn't work. The Atelier profile is for work and is causing quite a few problems being blocked. I needed to make posts for marketing purposes but I cannot, only trying from the linked Instagram profile. I ask for your help. The owner of the Atelier, Mrs. Alessandra Bregolin, who also used to be an administrator, has her profile Alessandra Bregolin, but since we switched to the Atelier's profile for business, everything is blocked. I look forward to your kind prompt response. Best regards, Enrico Valentini Marketing and PR Manager at the Atelier

My account has been locked since April 1st, and when I try to reset it through the Help link, there are no instructions. I find this situation frustrating and believe it might be due to a joke by some moderators, which I do not appreciate. There have been suspicious logins to my Google account from a Galaxy 8 phone that I do not own, indicating potential hacking. Moreover, questionable activity has been observed on my PayPal account, prompting me to report it to the fraud department and the police. I am considering seeking guidance from my MP and a solicitor regarding what I perceive as ongoing harassment by Facebook's admin team. While others are allowed to post freely, I am directed only to mental health support groups when attempting to post, which I view as unfair treatment.

Hello, I am Nasrudin Ismail from Malaysia. I have been using Facebook since [redacted] with the name Nasrudin Ismail, sharing pictures, stories, and my family. In January, when I tried to log onto Facebook, I found that my account had been disabled. My Instagram account was also blocked, and I couldn't access my gaming account either. Perhaps it was because my Facebook and Instagram were linked. After following steps to reactivate my Instagram account, it has been restored. However, I am facing issues with my Facebook account as I no longer have access to the login email [redacted] or the connected [redacted] The same goes for my phone number, +[redacted]-[redacted]. I believe Facebook might have sent feedback to my Yahoo email, which I cannot access. This Yahoo email was created in [redacted] for my Facebook account, and I didn't realize how important the login email would become. Please check the link between my Facebook and Instagram accounts. My Instagram and Twitter accounts are linked to the Gmail email [redacted]/fb/ig/twitter/[redacted] I kindly request that Facebook restore my account as all my memories and pictures from years are stored there, including my gaming profile. Please respond to my email [redacted], and I am willing to cooperate to regain access to my Facebook account. Thank you.

Dear Facebook Team, I am writing to appeal the decision to disable my account. I believe no community standards have been violated, leading to what I assume is a mistaken disablement. My account is significant to me as it is my primary means of staying connected with friends and family, sharing news, education, and cultural updates with those less informed. It contains crucial contacts for me. I am willing to provide any necessary information about my account or posts. Kindly consider reopening my account at your earliest convenience. Thank you, Shams Ullah Khan.

I currently have a Facebook business account that was previously linked to a personal account using the same company name. I made the mistake of changing the birth date on the personal account to the company's date of establishment, resulting in the account being disabled for being under age. Facebook requested a verified birth certificate to re-enable the account. Unfortunately, I am unable to provide a matching document as the account is in my company's name, not mine. Facebook rejected my business license submission because they require a verified document with my picture on it.

My Facebook account, which I've had for about 9 years, was hacked by someone posing as a government official named Ron James from the Federal Government Grants Department. Initially, I was contacted via Facebook Messenger by someone claiming to be my fraternity brother Steven Jones from Phi Beta Sigma Inc. Through various means, they targeted my Cash App, Facebook, checking account, and lines of credit, making balance transfers and withdrawals via gift cards. My Facebook and Instagram accounts were deleted on April 18th due to this scam. Friends alerted me that my hacked account was reaching out to them about government loans and asking them to buy gift cards. I've lost access to my accounts and all the memories, contacts, and family pictures stored there. I've been unable to regain access through my Instagram handle "STEPHANIEANN8336" or my Facebook under "STEPHANIE ANN, ATLANTA," using my full name, phone number, email address, or even providing my driver's license to Facebook for reactivation.

After updating Facebook and Messenger, I lost access to my FB account. The system kept saying my email address wasn't found, my phone number couldn't be located, and my password was incorrect. I discovered a Hotmail email associated with my name through an online search, which I realized was fake. How could a fake email take over my Gmail account of twenty years and lock me out of my FB account with [redacted] friends and a group with nearly a thousand members? It's distressing to think a hacker used a fake email to exploit my identity. I am the only person with my name, Milburn R Peach, and I can provide federal photo identification to prove my identity. I am determined to reclaim my stolen account even if it means involving federal and state authorities. This breach of privacy on such a large social media platform like Facebook is concerning. I seek assistance to resolve this issue promptly. Thank you. Milburn R Peach