Amazon Customer Service Issues

I have received two calls from someone claiming to be from Amazon in the last 10 days regarding possible fraudulent charges. When the caller asked for my email and billing address, I ended the call. I contacted my bank to verify recent transactions and confirmed no fraudulent charges on my Visa. To resolve this, could you please send me invoices for all orders placed from December 12th to today, December 21st, [redacted]? I appreciate your prompt attention to this matter as I am recovering from a mild stroke and want to ensure I am not being taken advantage of. Navigating through my orders has been challenging for me. Thank you for your prompt response.

Hello, I recently made an order that was scheduled to be delivered on 12-28-[redacted]. However, I just got a notification stating that the package will now arrive earlier, on 12-24-[redacted]. Unfortunately, there won't be anyone available to receive the package, and I prefer not to have it left unattended outside for security purposes. I kindly request the Amazon delivery team to hold the package and ensure it's only delivered on 12-28-[redacted] or any date after that, but not before. Thank you.

I was charged for my order twice. I spoke with your staff member, Jessica, last night for an extended period, only to be informed that I would not be double charged. However, today the pending payment went through for the duplicate charge. Amazon is requesting payment twice for a single order, leading to my dissatisfaction with the service provided. Could you please inform me of when the refund for the double charge will be processed?

Hello, this is Mrs. Diane W. I visited the 4th Precinct in Holbrook, Long Island, NY where I filed a Crime Report #21-[redacted] regarding 3 stolen Amazon gift cards from my daughter Colleen's mail. The envelope was tampered with using a razor blade, the gift cards were taken, and then the envelope was resealed and delivered to her apartment. I have a photo of the envelope and the receipts for all 3 gift cards. I am looking to have these gift cards deactivated right away. I can provide photos of the CVS receipts with the card numbers. Please cancel the cards promptly as I am eager to see the thief caught for this felony. The stolen gift cards include a $25.00, another $25.00, and a $[redacted].00 Amazon gift card, totaling 3 cards.

I live on the corner of Mann Avenue and Broadway in Newport, RI. There is a 7/11 store next to my home that accepts Amazon packages for customer pick-up. However, the Amazon delivery van often parks in front of our driveway, making it difficult for us to enter or exit our property. Today, I approached the Amazon driver and requested that they park in the 7/11 parking lot, where there is plenty of space available. The driver became argumentative, which was frustrating. I hope Amazon can address this issue to prevent future occurrences. If they continue to block my driveway, I will have to contact the Newport Police Department.

I recently ordered a red, white, and blue beanie for my niece's son. Unfortunately, the tracking information shows that it was delivered to the wrong address in La Mirada instead of Fullerton. I reached out to Amazon customer service and was told I would receive an email about the missing item, but I have not received it yet. This is not the first time I have had issues with missing deliveries from Amazon, and I am starting to lose faith in their service. It is frustrating to be blamed for something that is actually a problem with their delivery system.

Today, my order was delivered while I was at work. I left specific instructions to leave the package in front of unit #5's door as I have a separate entrance, and they shouldn't ring the buzzer. The first time I've encountered this issue despite usually ordering from Amazon with no problems.

I placed an order for a grey kids' jean from "Toffe and Candy" on 6th December [redacted], but it was too small, so I returned it with the delivery person and requested a replacement on the same day. The replacement was supposed to be shipped on 10th December, but as of today, 22nd December, I have not received it yet. I paid ₹[redacted] for the jean and I am eager to receive it soon. Despite contacting Amazon customer service and being assured of delivery by 21st December, there have been no updates. This has been a disappointing experience for me as a loyal Amazon customer. I am located in Amritsar, Punjab, India, and I urge for the prompt delivery of my order. Thank you.

Hello, I hope you're having a good day! We placed an order on Amazon using our boss's Mastercard under the name Dany Toma. It appears that Amazon charged him twice for the same transaction. Specifically, on November 14, [redacted], they charged $[redacted].86, but on November 18, we received a notification stating that the purchased item was canceled due to an issue. However, the refund for the canceled order has not been processed, and on the same date, another notification confirmed the transaction successfully. This indicates a double charge - one on November 14 and another on November 18. Could you please advise us on how to proceed with disputing these duplicate charges? Your assistance in resolving this matter would be greatly appreciated.

I am unable to access my Amazon Seller account. For the past three weeks, I have been receiving a message saying that there is no seller account associated with my email address. I have been a registered seller for some time, and I have all the emails related to my selling activity. Strangely, I can still log into my regular buying account using the same email address.

Dear Readers, I am writing to address an issue with an unexpected payment for Amazon Music Unlimited. I had previously cancelled my subscription after a three-month trial to avoid any further charges. Despite this, a payment of 14.99€ was deducted from my account, which should not have happened as I did not select any additional services like Amazon Family. I appreciate your assistance in resolving this matter promptly. Regards, Fabian K.

I purchased 2 cases of Ozarka water for $45.00 from Legacy 60 on December 14th. The tracking shows it was delivered on December 19th, but I have not received it. I reached out to the seller who stated it was lost in shipping and offered to resend it or provide a credit. I requested a reshipment, but I have not received any updates since. I would appreciate assistance in ensuring the product is sent promptly as originally ordered. Thank you.

I entered the locker area without realizing I needed to use Bluetooth. After checking my email, I found the Amazon message that I hadn't noticed before. I clicked on the Start button to start the pickup procedure, but the Amazon app only showed me a black screen. Trying to initiate the pickup process again through the email, I faced the same issue of being directed to a blank page on the app.

Dear Sir/Madam, I am Pavithra Jayaram. I am reaching out regarding my order with Order ID [redacted]69. The delivery was scheduled for today by 9 pm, but unfortunately, I did not receive it. The delivery person just gave a missed call, assuming I was not reachable. I attempted to contact the delivery person multiple times after the missed call, but to no avail. This experience has been very disappointing as I urgently need the order, which is intended as a gift for my mother. I would like to escalate this matter to the delivery person's manager as it seems the delivery person may have avoided traveling far and chose to cancel today's delivery by giving a missed call. I kindly request immediate action and an update on the status of my delivery. Warm regards, Pavithra

A few weeks ago, I noticed unauthorized charges on my account for Prime movies. Although I was refunded after contacting the support team, I am now facing two more unfamiliar charges. I want to prevent this from occurring again as it has caused inconvenience and frustration. I see charges of $13.10 debited on December 19th and $10.21 debited on December 16th. I am eager to have these funds returned and avoid any future occurrences of unauthorized charges.

I attempted to log into my account and was informed that it was closed or on hold. When I asked for details, they could not provide me with the date the account was put on hold. Instead, they instructed me to visit a WalMart store to request a card with a number, which I need to provide to them to access my account. I am seeking clarification on the following: when was my account placed on hold, why was I not informed, and how can we resolve this issue?

In November, I purchased 3 pairs of Apple Airpods Generation 2 from Amazon. After returning 2 of them on December 8, I received verification that the return was received on 12/10. Now Amazon claims the serial numbers on my return do not match my order and is asking for 2 more pairs of Apple Airpods to issue a refund. I have asked for my $[redacted] refund or the return of the Airpods but keep receiving generic emails stating they have been disposed of. Despite being instructed not to contact customer service, I reached out to an Account Specialist via email, who mentioned they do not have the capacity to discuss the matter further.

Good afternoon. Thank you for your call. I am Jay Majors. I received order # [redacted]-[redacted] on July 27th, which was for a Roku soundbar. Unfortunately, this Roku product does not meet my needs as the speech is muffled, unintelligible, and has lip sync issues. Despite multiple attempts to resolve this with Roku Customer Service over the past three months, the issue remains unresolved. They mentioned escalating the problem further, but I have not heard back. I have diligently followed all their instructions, connecting the soundbar to a RokuTV. As a retired MIT professor, it is unlikely that this issue is due to a technical misunderstanding on my part. I kindly request an exception to the return policy to facilitate the return of this item. Thank you.

I am writing to address a recent issue regarding the inability to use the payment system for making large purchases through Amazon. My husband and I, long-time Amazon Prime members, have utilized this service numerous times without any prior problems. Despite always paying on time and clearing our payments early, we are currently faced with the unavailability of this payment option for our recent orders of a Litter Robot and a new Cell Phone on your website. I wish to have someone look into our account to understand why this option is no longer accessible. The email associated with this matter is [redacted] Thank you for your assistance.

I'm Stephen Brown. I recently returned an order for a Wordsworth fountain pen that was the wrong color. I requested a black pen but received a brown one. During the return process, I selected the option for a replacement at no cost. However, there was no specific option to request a black pen instead of brown. I just want to ensure that the replacement fountain pen I receive is indeed black this time.