Amazon Canada Customer Service Issues

I am frustrated with the lack of information on your website regarding how to receive a refund for an expired product I received. Although chocolates are stated as non-refundable, it is not my responsibility that the chocolates I ordered in May [redacted] were delivered expired in March [redacted]. This is unacceptable, and I am considering taking action against Amazon for selling expired food. I gifted the chocolates to friends who noticed the issue with the first bag, and upon checking the unopened second bag, it is also expired. I demand prompt attention to this matter and a full refund of $78.60 for order [redacted]-[redacted]. Amazon's service has been disappointing, with no phone support and a website that is not helpful.

I have an annual Amazon Prime membership that I paid for in March: March 2, [redacted] Purchase at Point of Sale Merchant: Amazon.ca Prime Membership Amount: $89.27 However, I recently noticed a strange monthly charge in June: June 8, [redacted] Purchase at Point of Sale Merchant: Amazon.ca Prime Membership Amount: $9.03 Despite spending an hour searching my Amazon account, I couldn't find a way to address this issue. There appears to be no available email address, phone number, or complaint form. I also couldn't locate my account number, but I did find this order number: D01-[redacted]-[redacted]. Additionally, I am facing difficulties canceling my monthly delivery of MCT oil. I attempted to cancel after multiple deliveries, but I can only cancel the upcoming one. It seems impossible to cancel the subscription permanently.

Order # [redacted]-[redacted]. I couldn't find a phone number to contact you, so I'm reaching out via email. This is the second time I've had an issue with Amazon's delivery partner, Intelcom Courrier Canada Inc. The item wasn't delivered or even attempted, with a false note left claiming delivery was attempted but access was blocked. I even spoke to the delivery person who promised to return in 3 hours, but he didn't. After a frustrating call with the dispatcher, I requested the package be returned for a refund. I am disappointed with this experience and don't plan on making future purchases from Amazon.

Yesterday, Intelcom mistakenly delivered my package to the wrong address. After contacting them and providing the correct address based on their tracking information, they claimed my address was wrong. They assured me the package would be delivered to the correct address the next day. Sadly, upon checking the tracking number today, I discovered that the package was sent back to Amazon as damaged. I am eager to have this issue resolved promptly and receive my order as soon as possible.

I did not receive the [redacted]% Natural Rawhide that was delivered on March 5, [redacted]. The items were missing from the box, and I am requesting a refund of $3.48 plus tax for them. I am disappointed in the delay caused by Delivery People struggling to find my address due to being in a new Condo Development. Additionally, the Masks and Gloves I ordered in April have not arrived, and I no longer want them. I have reached out to the seller and Amazon via email, but have not received a response. My Visa was charged for these items, but I have not received anything.

We placed an order for two specific-sized mushroom bags on March 31. Upon receiving the items, we discovered they were smaller than expected. After requesting a refund, we were provided with a return label that cannot be used without incurring a $25 fee. We contacted the seller and Amazon for assistance but have not received a satisfactory response. Our order number is [redacted]-[redacted], and the total cost was $48.82, which is significant for us. We are growing frustrated with the lack of communication. Please reach out to us at [redacted] or call 1 [redacted].

I am writing in reference to order# [redacted]-[redacted]. Today, I received the second package of this order, and unfortunately, the bag containing the items was damaged. The package included: 1. Westcott Heavy Duty Carbo Titanium 9" Bent Scissors ([redacted]) 2. Singer [redacted] 8-1/2-Inch Fabric Scissors with Comfort Grip 3. Szco Supplies Professional Tailor Scissors, 12-Inch The bag was inside a Canada Post envelope bag, which had an apology for the damage. Despite the damaged package, I discovered that the Szco Supplies Professional Tailor Scissors, 12-Inch (Item #2) was missing. The plastic bag for the scissors was there, but the scissors were not. My wife has been eagerly anticipating this item, and it's disappointing that it's missing. I immediately contacted the Post Office at 1-[redacted], and they informed me that only the sender can start a claim for the missing item. Could Amazon please assist in arranging a replacement for the missing scissors? I appreciate your prompt attention to this matter. Thank you, Tho Tien Nguyen

I have a monthly recurring order for dog food. I received an email on May 31 that the order was shipped, with an expected delivery by June 8. It's now June 17, and I still haven't received my item. The money was taken from my credit card, and on June 15, the tracking suggested my order might be lost. I've attempted to reach out via email and phone but haven't had any luck. I understand the impact of Covid-19, but it's frustrating that I can't get any assistance even though you were able to process my payment. This situation has led me to cancel my monthly orders. Customer service has been severely lacking in this scenario. - D. Leslie

I ordered two boxes of 40+ table tennis balls (2 x [redacted]) from a table tennis ball company on Amazon. However, after entering my Visa card information to complete the payment, I did not receive an order number. I assumed the order was canceled as I was not charged initially. To my surprise, I later discovered two separate charges on my TD Bank account statement from Amazon. The first charge was for CAD $44.40 x2 on March 4th under the description "AMZNMktpla 25.00_V." The second charge was for CAD $46.1 x2 on April 22nd under the description "AMAZON MKTPC AU SYDNEY SOUTH FOREIGN CURRENCY 49.95 AUD@EXCHANGE RATE 0.[redacted]." I believe I have been mistakenly charged twice for the same order and would appreciate your assistance in processing a refund. Thank you.

Hello, I am experiencing an issue with my return. My ORDER # [redacted]-[redacted] includes a Corsair Power Supply and a Corsair PC Case that were due to be returned by March 30. Due to lockdown restrictions in MTL, I contacted customer service two weeks before the deadline. They provided me with a return label without a due date considering the lockdown situation. Today, when I attempted to return the items to the post office, I encountered an issue as both items have the same barcode, preventing me from sending back the Corsair PC Case. I successfully returned the Corsair Power Supply but am now stuck with the PC Case. I have already ordered a new case (ORDER # [redacted]-[redacted]) arriving this Sunday. I kindly ask for assistance as I cannot send back two cases for one PC. Thank you for your understanding and prompt response.

I placed an order for an electric foot file on June 4th, [redacted], through the Amazon app. Unfortunately, I have not yet received the parcel. This is the third time I am reaching out about this without any response. Could you please provide an update on the status of my item with tracking number SF[redacted][redacted]? If the item is not available, I would like a refund promptly. It is important to address customer inquiries promptly and responsibly. I am concerned about the delay and wondering if the parcel may be lost. I have been monitoring the tracking information provided by SFExpress and have not seen any progress. I have also contacted the seller for further details. We are always available at the shipping address provided. Could you please look into this matter promptly? Thank you. - N.S.

I am reaching out about item details for the Gildan Men's Heavyweight Blend Hooded Sweatshirt that I purchased from the seller Occitop, listed under Order #[redacted]-[redacted]. The problem I encountered is that despite my previous ownership of the identical Gildan product and my familiarity with its quality and distinct features compared to other hoodies I own, the item I received this time was subpar. Not only was the hoodie of poor quality, but it wasn't even a genuine Gildan product, constituting False Advertisement. The hoodie is transparent and appears cheap, falling short of the value of CDN$28.18 that I paid along with shipping costs. After contacting the seller to request a refund, they offered only a 10% return, prompting me to insist on a full refund and expressing my extreme disappointment with the purchase. Regrettably, the return addresses provided would incur shipping fees exceeding the item's worth. My Amazon experience with this seller has been unsatisfactory, and I am seeking a hassle-free refund. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I placed an order (#[redacted]-[redacted]) with 'Kitchen Craft' set to arrive in March. I suspected a delay due to Covid, but recently learned from my friend, the recipient, that it still hasn't arrived. After investigating, it seems the seller is actually 'BeautyChoc,' not as listed. Numerous recent reviews indicate others facing a scam with undelivered orders, lack of responses, and payment taken without shipping products. Seeking a refund like other successful customers, I contacted the seller without any response. When trying to use the site's form for help, I was informed my order is too old. Any assistance would be appreciated. Thank you.

Hello, I am disappointed that calling for assistance was not possible, and it was inconvenient to spend time searching for this email address. I am reaching out due to unauthorized charges on my account. Specifically, there were duplicate charges of 9.03 for my prime membership in June, as well as a charge of 9.58 that I am unsure about. I am also seeking a way to manage my bill independently to avoid unexpected charges. Please contact me via email to provide the necessary details. I am eager for a prompt resolution to this matter. Thank you, Candace C.

Hello, I am reaching out for the third time regarding the status of my item, but unfortunately, I have not received any response from your end. I would appreciate an update on the whereabouts of my package with tracking number SF[redacted][redacted]. If the item is unavailable, I kindly request a refund. It is crucial to address customer inquiries promptly and responsibly. I am concerned about the delay and the possibility of the parcel being lost. I am following the tracking information provided by SFExpress diligently. I reside at 13 Taurus Road, Brampton, Ontario, L7A4E7, and can confirm that someone is available to receive packages at all times. Your immediate attention to this matter is greatly appreciated. Sincerely, N**** S.

Dear Sir/Madam, This is my third attempt at contacting you regarding the status of my item with tracking number SF[redacted][redacted]. Unfortunately, I have not received any responses from your end. I would appreciate it if you could provide an update on the whereabouts of my package. If the item is not available, kindly initiate a refund promptly. It is essential to address customer inquiries promptly and responsibly. I am concerned about the delay, as the tracking information suggests the parcel may be lost. Your cooperation in resolving this matter is highly appreciated. Thank you, N**** S*******

I have been receiving emails from an individual using the Amazon logo regarding an order with the following details: Order number: SAM-22QXW, Content: iPhone 11 Pro, Sender: Amazon, with a mention of Canada Post for delivery. The email was sent from [redacted], requesting a $1.00 payment for shipping, which I find suspicious. I suspect it could be a scam. The continuous emails are bothersome, and I am unsure how to prevent them. I would appreciate any assistance you can provide in stopping these emails and verifying if this person is legitimately associated with Amazon. Thank you for your prompt attention to this matter.

Today, June 27, [redacted], I've encountered difficulties setting up an Amazon Prime account. I've input my current information, including my long-standing debit card details. I've designated my daughter's address for all deliveries. It's important that orders are not sent to my current address, only to my daughter's. Everything seems clear, so I'm puzzled by the issues faced during setup.

I am unsure why my account was suspended, but I kindly request you to reinstate it. I was advised previously to expect communication from you, but I have not received any emails or texts. Attempting to create an Australian account was because I needed to send specific items available only on Amazon.com.au to a friend in Australia. During my call, I inquired about Prime membership for free shipping, and I was advised to use an Australian address by the representative I spoke with. If necessary, you can review the recorded call to confirm this information. Please reopen my account, as I require certain items urgently with fast delivery. I am also facing issues tracking undelivered orders and processing refunds. Your prompt assistance is greatly appreciated. Thank you, P.

I recently noticed an unauthorized charge from Amazon on my credit card, which I have never used on their site. The charge was for Amazon Prime, a service we did not order or use. After contacting Amazon's customer service and being advised to speak with my bank, they initiated an investigation but the refund has not been processed. Amazon did not provide any goodwill gesture like the free month of service we never even signed up for. It's concerning that a company of their size could not rectify the situation or offer a simple gesture of goodwill. I am disappointed with the customer service experience. I have cautioned others in my circle against shopping on Amazon due to this unsettling experience. It's frustrating that a multi-billion dollar company is hesitant to refund a mere $13 for an unauthorized charge.