Amazon Canada Customer Service Issues

I would like to cancel my order with the following details: Order ID: [redacted]-[redacted] I accidentally placed this order and contacted the seller a few minutes later to cancel it. Unfortunately, I did not receive a response until almost 24 hours later, stating that the order could not be cancelled. Despite my attempts to communicate with them multiple times, they have not been cooperative and insisted that I wait to receive the order before taking any action. They also refused to cover any potential shipping fees for returning the item. I reached out to them promptly after realizing my error, which should have given them enough time to halt the shipping process. As of now, even after several days, the order has not been shipped. I kindly request your assistance in cancelling this order. Thank you for your understanding and help. X.

Hello, I purchased a Christmas tree online with a delivery window between December 7 and 17. I opted to cancel the order, however, I encountered difficulty on the website with the cancellation process. Despite requesting a refund a week ago, I have not received the funds back on my card. I am unable to return the tree since it has not been delivered. My main request is to cancel the purchase and receive a refund.

Order #[redacted]-[redacted] was supposed to include both a speaker and shades, but it appears only the shades were delivered as the order was split. Before contacting Amazon, I would recommend reaching out to the delivery service for clarification. Since there is no picture for proof of delivery, it's best to confirm the status directly. Intelcom Courrier Canada Inc. stated there is no photo on file and advised contacting Amazon for a refund or reshipment. Given the urgency of needing the speaker before a departure from Canada on December 4, [redacted], it's understandable to seek a resolution promptly. Please check with Amazon if a refund for the missing speaker can be arranged since the shades were the only items received.

I have been experiencing issues with the delivery dates of all three products I ordered. Despite ordering them over two weeks ago, the dates keep changing, which is frustrating. I rely on my Amazon Prime membership for fast delivery within 2 to 5 business days, but it has been two weeks now with constant delays. I am disappointed and feel like I should be entitled to a refund, a free membership extension, or a coupon for the inconvenience caused by the delay in shipping my items within the promised time frame.

I recently had a conversation a few days ago regarding this matter where I was directed to Nintendo and spoke with Roger. Roger and I resolved everything, and he was in the process of assisting me with my refund when we got disconnected unexpectedly. After spending 2 1/2 hours on the phone conversing and being on hold, it was very frustrating. I understand that you may not be able to directly assist me unless you can connect me with Nintendo. I inadvertently purchased the same $99 game card six times as I was waiting for a card to be delivered, not realizing my error until I received a message alerting me. Roger informed me that I actually purchased the $25 item twice inadvertently. I only intended to purchase one of each, but now I find myself in tears as I cannot afford the $[redacted].

I have been trying to get the return packing slip and refund from the seller without success. Despite reaching out to Amazon for help, they keep redirecting me back to the seller. The situation is frustrating as the seller insists I should resolve the issue with Amazon, not them. Instead of this back and forth, I would appreciate it if I could simply receive the return slip and refund from the seller directly, as they are the ones in possession of the necessary information.

My friend used my Amazon account to buy Christmas gifts and added his credit card for payment, resulting in my account being locked and the order being canceled. I contacted customer service, and they submitted a form. However, I got an email saying my account is still on hold due to insufficient information. Please remove the credit card from my account to lift the hold so I can buy the items using my own card. You can reach me at [redacted] or [redacted] if you need more information. Thank you.

I currently reside in the US and have an Amazon Prime account in Canada. I'm attempting to purchase two puzzles by Elsheimer to be delivered to my brother in Pierrefonds, Quebec. I am using my US MasterCard to pay for the order in USD. However, when I try to place the order in USD, it prompts me to select a valid shipping address and payment method, preventing me from proceeding to checkout. Despite being a regular Amazon Canada subscriber and paying my service fee monthly, I've encountered issues using my American MasterCard on the Canadian site. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I was charged twice for order number #[redacted]-[redacted]. Initially, the first payment went through, but later I received an email stating that the payment was actually declined. In an attempt to ensure timely delivery of my items, I entered another card information resulting in a second charge. My bank advised me to reach out to Amazon to resolve this issue. How should I proceed?

I need help sharing my Amazon Prime benefits with my wife. I tried following the steps I found online, but I can't seem to locate the 'Share your Prime Benefits section'. Can someone please assist me with this?

After trying to log in from a different computer, my account got blocked. I got an email to approve or deny the new connection, and I approved it. Despite that, my account is still blocked. I'm instructed to contact customer service, but when I attempt to reach out, I'm prompted to log in first, which I can't do because the account is blocked. It's become an endless cycle.

This morning, I updated my account and immediately returned an item. Once home, I changed my payment method to reflect my new account number. On checking my Amazon account, I noticed that only one out of the two items in the parcel I returned was refunded. I am now confused about the whereabouts of the second refund. The specific item in question is the INMAKER NO TIE SHOE LACE for adults and kids, which consisted of two items inside the box that was sent back today. My concern is that the refund was sent to my old account, which is now inactive.

My delivery, through BNI, was scheduled to reach my address in Fredericton NB, Canada on Saturday, December 4th. It's part of my subscribe and save order that arrives every 2 months. Without it today, I'll have to purchase these items elsewhere. Can you assist me with this matter? Thank you.

I ordered the INKMAKER No Tie Shoelaces on December 3, [redacted], expecting black color, but received brown instead. I returned the items yesterday and printed the label for the two shoelaces, worth $23.08 in total. I packaged both in one box assuming it was acceptable since they are from the same company and the same item. My concern is that I closed my old account at 11 am yesterday and updated my payment method around 5 pm. When I checked the return, they had already refunded me to the closed account. I have since updated my payment information and hope to receive the refund on my new account. Another issue is that I returned two items worth $23.08 but was only refunded around $11.00. I clearly indicated on the box and paper that there were two items inside. I am expecting the full refund of $23.08.

According to FedEx, the package was delivered on Friday, December 3rd, but I did not receive it. I called FedEx (case C[redacted]6 on December 3rd at 4:45 PM) to inquire about my package. Unfortunately, according to FedEx, the package was delivered at the back of the building next to the emergency exit door. I had the package sent to my company, which is open 24 hours to ensure I don't lose my packages. FedEx informed me that they are not responsible and that the supplier should handle the situation. Could you please assist in resolving this? Thank you.

I purchased one Sunforce 15 LED outdoor bulb with remote solar lights, and I noticed a charge on my card for the item. However, I received an email stating that my credit card was not charged for the order, even though I see the charge on my card. I want to ensure that the payment has been processed correctly.

I am having difficulty accessing my account. Recently, I noticed an email indicating a login attempt from a different location and advising me to update my password if it wasn't me. As I was dealing with payment issues on Amazon for items I've already purchased, I attempted to change my password after reading the email but found myself locked out of my account. This situation is particularly troublesome as I have packages scheduled to arrive before Christmas, and they are gifts causing me undue stress. Please help me resolve this issue.

I haven't received a confirmation for my order of the book "Women Know Cyber" and "Spam Nation" plus the Qivange makeup brush set. The orders are not appearing in my order history. I've been unable to reach customer service through the usual link. My delivery address is 9 Remy Drive, Ottawa. My billing address is Aldea da Colina, Algoz, Portugal. I tried calling without any luck. I placed these orders approximately an hour ago and am worried as this situation is unusual.

I purchased some lights in November, but the seller failed to ship them. After contacting them, they confirmed a delay. I requested a cancellation and a refund. Despite numerous attempts to reach out, I received no response. Recently, the seller canceled the order without providing a refund and continues to ignore my messages. I reviewed my bank account and confirmed the charge from them. Seller's name: Canada Direct. Order ID: [redacted]-[redacted]. Thank you. - M.W.

I reside at 59 Waterford Drive, Etobicoke, Ontario M9R 2N7. There are several packages in the lobby that are addressed to 65, 53, 51, 57, and 67 Waterford Drive instead of my property. It is becoming a problem as we can't keep these packages here. If this issue is not resolved promptly, they will need to be placed outside. The lobby space is limited, and the continuous delivery of misaddressed packages is causing inconvenience. Kindly arrange for these packages to be redelivered to the correct addresses today to avoid further complications.