Allegiant Customer Service Issues

I have discovered multiple accounts under my name with different email addresses. I would like assistance in clearing these accounts and keeping only the one I used to book a flight today from Springfield, MO to Las Vegas, NV on January 28th at around 10:00 pm. My confirmation number for this flight is [redacted]. The email address associated with this booking is [redacted] When I try to log in with this email, it shows my deceased mother's name who passed away 5 years ago. Please contact me to rectify this situation to avoid losing any money on the ticket I purchased. The other account linked to my name is [redacted] Kindly consider removing this account. Thank you.

My name is Anand C. My date of birth is January 10, [redacted]. The email address I used for the booking is [redacted] Unfortunately, my return flight today under booking code BK4H7Z was cancelled. I couldn't find suitable alternatives with Allegiant for today or nearby dates, so I had to hastily book flights with another airline to ensure my family of four gets home for the holidays. I am requesting a full refund for my Allegiant tickets, as well as the additional luggage fees that were paid. Thank you.

As an Allegiant cardholder, I bought tickets for my grandson and his wife to travel from Arizona to Provo using my points and card, but the flight was canceled after two unsuccessful landing attempts in Provo. I have been issued a voucher with reference CRAC58-1D46-782F-[redacted] for the canceled booking number BL7XQP. Can I use this credit for someone else, considering the ticket was bought with my card and points?

My daughter and her friend missed their flight #[redacted] from Phoenix Sky Harbor to Provo this morning. We usually fly with Allegiant from Mesa Gateway and didn't know there was an option at Sky Harbor. We dropped them off at Mesa Gateway around 10 AM, only to find out they were at the wrong airport. They missed their flight. The agent at Mesa Gateway said he couldn't assist since it's a separate Allegiant at Sky Harbor. We had to book them a different flight from Mesa Gateway for tonight. They're college students who needed to return. Can we get a refund for the missed flight? I've been on hold with Allegiant for 2 1/2 hours with no luck. Please call me with options regarding the missed flight, thanks. - Gary S., Contact: [redacted], Email: [redacted]

I am assisting my Mom, C. K., and my Aunt, A. L., in obtaining a refund for their upcoming flights. Both are elderly, 84 and 87 years old, and rely on each other for travel assistance. Flight Details: - Confirmation Number: BL7D7X for 2 passengers - Departure: Flight [redacted] from Punta Gorda, FL on Jan 7, [redacted] - Return: Flight [redacted] from Elmira, NY on Jan 10, [redacted] My siblings also frequently fly Allegiant to visit Mom. Unfortunately, Aunt A. L. is currently unwell with flu/COVID symptoms and has a doctor's appointment today, Jan 4, [redacted], at 3pm. We are obtaining a letter from the doctor to verify her condition. We are hopeful that exceptions can be made based on these extenuating circumstances. Best regards, K. G. [redacted]

I purchased a ticket on 01-16-20 for Rayma Davis to travel from Hagerstown to PIE on a round trip from May 17, [redacted], to May 31. Due to the virus and Rayma contracting Covid, along with my own serious medical issues if exposed to the virus, we had to cancel. I received a voucher #CR24BCB7136EED5E6D that was supposed to be valid for 2 years. Despite sending emails, I haven't received any response after being told it would be looked into. I attempted to call multiple times, but the line was always busy. When I finally got through, I was given the wrong number, leading to a dead-end. When trying to book using the voucher, it indicates an invalid number. I am a retired senior and $[redacted].50 is a significant amount for me. I am requesting a refund or an extension on my ticket. I have diligently followed your instructions but have been met with obstacles. My name is Patricia Grapes, and the original confirmation number is 9JVXS2.

I recently bought tickets and paid $60.00 for baggage fees under reservation BFFBBF, unaware of the Military Honors program. I am requesting a refund to be issued to my credit card. My name is Barry McFarland, a Navy veteran, and I will be displaying my DD214 at check-in for my flight from Middletown/Harrisburg airport today. Please process the refund accordingly. Thank you. Barry M. [redacted] Heather Ridge Manheim, PA [redacted] Reservation: BFFBBF

On December 12, [redacted], I booked a round-trip flight to Clearwater/Tampa for $[redacted]. On January 4, [redacted], the flight was canceled, and Allegiant provided me with a number to reschedule. I spoke with a representative, possibly James, who suggested a suitable flight given my circumstances. Although I needed to confirm with my sitter before booking, he assured me three times I could reserve it and cancel within 72 hours for a full refund. Unable to secure a sitter, I attempted to cancel online, resulting in a $[redacted] travel voucher instead of the full refund I am owed. I have called Allegiant multiple times, enduring long waits and disconnections, spending at least six hours trying to rectify the situation. This cancellation has caused significant inconvenience, disrupting my plans to bid farewell to a dear friend. I seek a full refund to my Visa, not a voucher, as promised, to address this upsetting error promptly.

I have a voucher from winter [redacted] that was extended to March [redacted] due to COVID. One of the vouchers worked, but the other shows as expired when I tried to use it. Please reach out to help resolve this issue, as I need the voucher to be valid as originally stated. Thank you for your assistance in this matter. - Missy Miller

I had booked a flight from Lexington to St. Pete, FL with my 4lb dog in a soft carrier, as suggested by the airline's pet policy. However, 15 minutes before boarding, I was informed my dog couldn't fly due to the carrier type. When I requested to speak to the manager after being denied boarding, the ticket agent refused and no one could bring a hard carrier in time. The manager, "Ray," wouldn't provide his surname or the ticket agent's name. I had to rebook for the next day at 6:00 am from Cincinnati, needing to drive 2 hours to make it. This was highly distressing, especially considering my intentions to help my elderly aunt and recent family loss due to COVID. The treatment I received from Allegiant's employees was disappointing and I was also charged over $50 for rebooking. I hope for a resolution to this upsetting ordeal.

Hello! During the outset of the pandemic a couple of years ago, my husband and I had a flight to Florida that got canceled. We were issued vouchers and instructed to use them before January 31, [redacted]. However, when we attempted to book a flight for the first weekend of February, the vouchers were deemed invalid for that date, contrary to what we were led to believe. We kindly request an extension on our vouchers so we can proceed with booking for the first weekend of February. We've been diligently trying to contact Allegiant to resolve this matter to no avail. I've included the voucher reference below. Thank you, Kathryn L.

I need assistance with a recent flight issue. On December 6 and 7, I used my American Express Card to purchase several tickets for my family's trip from Florida to Brazil on Allegiant Airline. The outbound flight was scheduled for December 30, [redacted], returning on January 3, [redacted]. Unfortunately, on December 26, I tested positive for COVID-19, and subsequently my family fell ill. I contacted Allegiant on December 26, waited for 2 hours and 45 minutes with no response. I also submitted a case on December 28 and January 8 through their website, but encountered issues when providing my confirmation number via email. Despite my attempts, no one from Allegiant has reached out to me. Due to Allegiant's 7-day notice policy, even though we fell ill with COVID-19 just 2 days prior to the flight, we were unable to travel and risk exposing my elderly parents in Pennsylvania. I lost $[redacted] and I am hoping for a refund or credit. The flight details are as follows: - BKF6BG flight [redacted] Dec 30/Jan 3 $[redacted] for Joseane Fiquene / Georegs C Fiquene / Mickel Fiquene - BKF6HD flight [redacted] Dec 30/Jan 3 $[redacted] for Georges Aboutanos / Georges Fiquene - BKFGSR flight [redacted] Jan 3 $[redacted] for Angela Aboutanos - BKFGYM flight [redacted] Jan 3 $[redacted] for Maya Aboutanos Additionally, I canceled 3 bags on December 8 and received $90 from Allegiant. I appreciate any assistance you can provide in resolving this matter with Allegiant. Thank you, Georges Aboutanos.

I purchased several tickets on my American Express Card for my family's Allegiant Airline flight from Florida to Brazil on December 30, [redacted], returning on January 3, [redacted]. Unfortunately, on December 26, I tested positive for COVID, and my family subsequently fell ill. I tried to contact Allegiant on December 27, waiting for 3 hours and 45 minutes with no response. I emailed Allegiant on December 28 and January 8, but when they requested my confirmation number, I encountered an error stating my email could not be sent. Despite following up, no one from Allegiant has contacted me. Due to Allegiant's 7-day notice policy, I was unable to provide sufficient notice as we fell ill three days before the flight. I am seeking assistance in obtaining a refund of $1,[redacted] for the following flights: BKF6BG flight [redacted] Dec 30/Jan 3 for Joseane, Georegs, and Mickel Fiquene; BKF6HD flight [redacted] Dec 30/Jan 3 for Georges Aboutanos and Georges Fiquene; BKFGSR flight [redacted] Jan 3 for Angela Aboutanos; and BKFGYM flight [redacted] Jan 3 for Maya Aboutanos. I appreciate any help in this matter. Thank you, Georges Aboutanos.

During our recent trip to Sanford Orlando Airport on January 7th and 14th, my husband and I were pleasantly surprised by the customer service we received when checking our bags for our return flight. The lady at the counter noticed that my husband is a veteran and informed us that we were eligible for a refund on our checked bags as part of Allegiant Honors. We were unaware of this benefit despite being frequent flyers with Allegiant. I have been attempting to contact Customer Care to arrange the refund, but the wait times have been excessive. Our trip confirmation number is BKKRKG. Any guidance on how to process the refund would be greatly appreciated. We are grateful for the assistance provided by the unnamed staff member at Orlando Sanford Airport. Thank you for your help. My name is Billie Ryan, and you can reach me at [redacted].

I experienced a 12-hour airport delay recently, and it was quite frustrating. Initially loaded onto the plane, we were informed of a broken de-icing truck, leading to disembarkation. Watching the plane depart empty shortly after was disheartening, as no staff were present at the gate desk. Subsequently, hours later, the flight was ultimately canceled. Compensation of $[redacted] on a virtual card was provided, with the option to transfer it to a bank account or keep it on the card. Not having my routing number at hand, I opted for the virtual card. Upon receiving the virtual card details, I attempted to use it on Amazon without success, as it was not recognized. The customer service link only provides an email contact, leaving me unable to easily transfer the funds to my bank account. Any assistance would be greatly appreciated.

Our flight number is BMMRPD. Unfortunately, Nick has tested positive for COVID-19, and we are scheduled to fly out on Sunday. Is it possible to receive a voucher to use in April? Any assistance with a voucher refund would be greatly appreciated. We have a child with Down syndrome, and we still hope to go to Disney with her, but due to Nick's illness, we are unable to travel at the moment. I reached out via email on Sunday and was informed that someone would contact us, but I have not received any updates yet. Can someone please assist us? Thank you.

My husband was supposed to fly out of Harrisburg, PA on Feb 11th. He arrived on time for the last flight but an employee at the baggage desk left, causing him to miss his flight. I had to buy another ticket for him, costing $[redacted]. We've been trying to contact the airline since Friday night with no success. I believe Allegiant should reimburse me for the extra ticket due to the employee's behavior. Another lady also missed her flight that day. Please address this promptly. Thank you, I hope for a prompt response.

I made a booking for a round trip from Rockford, IL to Phoenix, AZ. Unfortunately, I had to cut short my trip due to a family emergency. I attempted to contact Allegiant for the past week but had no success in reaching them. I even waited on hold for hours, tried the online chat, and called their customer service line, but to no avail. As a frequent flier with Allegiant, I was trying to cancel my return flight and inquire about a credit for future use. I plan to contact Allegiant headquarters for assistance. Despite enjoying their flights, the lack of response from their customer service department is concerning. Any guidance on how to proceed would be appreciated. Thank you, Ed.

I encountered an issue when attempting to check-in for my flight tomorrow, February 22, Flight [redacted], departing from FNT at 03:30 PM and arriving at SRQ at 06:21 PM. The app displayed a delay until departure from FNT at 10:37 PM and arrival in SRQ at 1:28 AM the next day. As I need to start a two-day drive home immediately upon arrival, this delayed schedule doesn't work for me. I tried to cancel the flight through "manage my trip," but every attempt just led to a blank screen on the app and website. I also wanted to switch to another flight but only found the same delayed flight with the same details at a higher cost, which seems concerning. After multiple unsuccessful calls to [redacted], where I faced long wait times, I'm turning to email as a last resort for cancellation. The whole process feels frustrating, and I hope to get a refund for the flight soon.

Our flight from Sioux Falls, SD to Mesa-Gateway Airport on 12/30/[redacted], flight #[redacted], was canceled. My husband, Terrance, and I each received vouchers and were told we would get $[redacted] for the inconvenience. I have my voucher, but my $[redacted] check seems to have gotten lost in the mail. I am now at our winter home in Sun City, AZ, and need the check reissued to me here. I have tried contacting Allegiant via phone and chat with no luck, so I am reaching out here for help. My husband sent a letter on 1/22/[redacted] but hasn't heard back. Please send the check to Jerilynn Mehlbrech, [redacted] N. Del Webb Blvd, Sun City, AZ [redacted]. Contact me at [redacted] or [redacted] Thank you. Jerilynn Mehlbrech