Many Optus - Faults customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. The information and the tooling at GetHuman for doing this is all free and will be forever. For the most part, customers are on their own when facing an issue with a company like Optus - Faults, so the idea is to collect the best ideas and information we have an share it. And that includes sharing even descriptions of what complications we are running into or complaints that we have, in case there's another customer out there who has experienced something similar and has some advice to offer. Or maybe GetHuman can point you in the right direciton right away. Either way, please keep telling us what customer service issues you are having and keep sharing with others so we can keep expanding this resource.
GetHuman tries to find the most common issues for any company and the ones that repeat themselves frequently. When we spot those high frequency items, we typically dispatch researchers and writers to find the root cause and the solution to the complication, whatever it may be. We then draft this into an easy to follow guide and publish it, free, to all customers. This is not something that we've produced yet for Optus - Faults, but you can see this work especially well for larger brands: Solutions to popular Vodafone (UK) complaints, for example. So please keep letting us know when you've had a bad experience or are in the midst of a dilemma with a company like Optus - Faults. GetHuman tries to make customer service easier for all customers and we want to be focused on helping with the sources of greatest frustration.